Director, Risk Management - Ecosystem Risk & Integrity

Capital One; Chicago (IL); On-site; USD 187,000 - 214,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

Capital One is seeking a Director of Risk Management to lead Ecosystem Risk & Integrity. You will guide a high-performing team to safeguard the global payment network, translate data into strategic insights, and drive compliant participant lifecycles across risk stripes.

The role requires cross-functional collaboration with data science and operations, enforcing standards and protecting brand and finances. Responsibilities include building a risk rating strategy, deploying AI-augmented

Qualifications

• Bachelor's degree or military experience required.
• 5+ years in Project/Process Management.
• 5+ years in Operations Management.
• 2+ years in Project Management and People Management.
• Masters degree and certifications are advantageous.

Responsibilities

• Secure Capital One’s global payment ecosystem by transforming risk controls.
• Build a multifaceted Participant Risk Rating methodology.
• Lead risk detection using AI-augmented monitoring.
• Advise executives with strategic risk insights.
• Integrate risk ratings into participant lifecycle strategies.
• Mentor a high-performing Risk Specialists team.
• Govern framework categories and conduct gap analyses.
• Drive large-scale Risk Process Improvement.

Skills

Leadership

Risk management

Strategic thinking

Data analysis

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

Six Sigma Lean

Agile Coach

CRCM certification

Job description

As a Director of Risk Management for Ecosystem Risk & Integrity at Capital One, this role leads a high-performing team of Risk Specialists to secure the global payment ecosystem against threats and abuse. You will act as a thought leader and trusted advisor to executives, translating risk data into strategic insights, overseeing participant lifecycle strategies, and driving operational compliance across various risk stripes—including building out the Participant Risk Rating system and assessing risk against operating regulations. Partnering across data science and operational teams, you will transform risk controls, enforce network standards, and protect Capital One’s brand and financial performance.

Responsibilities

• Ecosystem Risk & Integrity: Secure Capital One’s global payment ecosystem against threats and abuse by transforming risk controls and enforcing rules and standards.
• Participant Risk Rating Strategy: Build a multifaceted risk rating methodology for network participants and their adherence to Op Regs, legal, and regulatory standards. Combine various risk verticals (financial, operational, AML, etc.) into a holistic rating system; maintain and dynamically update ratings and integrate into GPN systems and processes.
• Intelligent Brand Protection: Lead the charge in neutralizing deceptive activities by deploying cutting-edge risk detection technologies and AI-augmented monitoring, acting as a high-tech guardian and innovator. Set robust standards that preserve trust, integrity and drive secure growth.
• Strategic Advisory & Executive Governance: Serve as a trusted advisor to GPN Executives, translating complex risk data into strategic insights that safeguard the Global Payment Network and empower confident decision-making.
• Resilient Partner Lifecycles: integrate risk ratings into a holistic participant risk management strategy that ensures institutional fidelity and promotes trust amongst ecosystem participants
• Cross-Functional & Analytical Innovation: Foster a collaborative movement combining data science and human ingenuity to solve complex network challenges and build a unified front in global ecosystem defense. Leverage creative applications of structured and non-structured data to slope and manage participant risk.
• Team Leadership: Recruit, mentor, and empower a high-performing team of Risk Specialists to drive network resilience.
• Framework Governance: Finalize and maintain category and sub-category framework.
• Risk & Gap Assessments: Perform critical risk category assessments and extensive gap analyses to guide business decisions.
• Process Excellence: Apply analytical skills to lead large-scale Risk Process Improvement, Process Design, and Governance.

Basic Qualifications

• Bachelors Degree or military experience
• At least 5 years of experience in Project and/or Process Management
• At least 5 years experience in Operations Management
• At least 2 years experience in Project Management
• At least 2 years experience in People Management

Preferred Qualifications

• Masters Degree in Business Management, Finance, Accounting, Economics, Mathematics or Project Management
• At least 5 years of experience as a Project and/or Process Manager within the financial services industry
• At least 10 years of overall experience as Project and/or Process Manager
• Business Process Management certification Six Sigma Lean, Green Belt or Black Belt certification, Agile Coach certification, Compliance Certification (CRCM)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• Chicago, IL: $187,300 - $213,700 for Director, Risk Management
• McLean, VA: $206,000 - $235,100 for Director, Risk Management
• New York, NY: $224,800 - $256,500 for Director, Risk Management
• Richmond, VA: $187,300 - $213,700 for Director, Risk Management
• Riverwoods, IL: $187,300 - $213,700 for Director, Risk Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).