Director, Risk Management

jobr.pro; Alpharetta (GA); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with match

Flexible spending account

Paid time off

Company holidays

Parental leave

Eyewear discount

Job summary

National Vision is seeking a Director of Risk Management to lead the operational risk program across our stores, healthcare locations, and corporate operations. You will identify, assess, and mitigate risks while interfacing with executive leadership and external partners.

You will develop governance standards, analyze incident trends, and drive safety initiatives with Operations and HR. This role requires senior-level risk expertise, strong communication, and strategic reporting to the board.

Qualifications

• 9+ years of progressive risk management experience in a multi-state organization.
• Experience supporting Multi-Unit Retail, Restaurant & Food Service, or Multi-Site Healthcare Organizations.
• Experience with public company governance and compliance environments is preferred.
• Corporate security experience is preferred.
• Experience preparing executive-level and board-level risk reporting is required.

Responsibilities

• Lead and manage the company’s operational risk management function across stores, healthcare locations, distribution centers, and corporate operations.
• Develop and implement risk mitigation strategies to reduce financial, operational, regulatory, and reputational exposure.
• Oversee workers’ compensation, general, premises, professional, auto liability and property risk areas and safety.
• Establish risk management standards, policies, procedures, and governance processes.
• Analyze incident trends, claims data, and metrics to identify systemic risks and corrective actions.
• Partner with Operations and HR to improve injury prevention and return-to-work initiatives.
• Develop claims management strategies, coverage analysis, and policy compliance.
• Support crisis management, business continuity, and emergency response planning.
• Develop dashboards and risk metrics to support data-driven decision making.
• Drive a culture of risk awareness and accountability across the organization.

Skills

Operational risk mgmt

Healthcare & retail risk

Analytical skills

Executive communication

Project management

Confidentiality & judgment

Education

Four-year college degree or equivalent

ARM, CPCU, CRM, CPHRM, CRCM, CIA, CCEP (Preferred)

Job description

Job Description

The Director of Risk Management is responsible for leading and overseeing the company's operational risk management program. This role is accountable for identifying, assessing, and managing operational risks affecting the company's employees, patients, customers, assets, operations, and reputation. The Director of Risk Management will oversee key risk areas including workers' compensation, general liability, premises liability, professional liability, auto liability, property claims, health and safety, insurance management, security programs, and crisis response. This role reports directly to the Deputy General Counsel and regularly interfaces with executive leadership, operational leaders, external brokers, insurers, and outside counsel.

What Would You Do? The Specifics.

• Lead and manage the company’s operational risk management function across retail stores, healthcare/clinical locations, distribution centers, and corporate operations.
• Develop and implement risk mitigation strategies designed to reduce financial, operational, regulatory, and reputational exposure.
• Oversee workers’ compensation, general liability, premises liability, professional liability, auto liability, property and casualty claims, workplace safety, and security risks.
• Establish risk management standards, policies, procedures, and governance processes.
• Analyze incident trends, claims data, and operational metrics to identify systemic risks and recommend corrective actions.
• Partner with Operations and HR to improve injury prevention, return-to-work, and workplace safety initiatives.
• Responsible for developing claims management strategies, coverage analysis, and policy compliance.
• Support crisis management, business continuity, and emergency response planning activities.
• Develop reporting dashboards and risk metrics that support decision-making through data-driven analysis and strategic recommendations.
• Drive a culture of risk awareness and accountability across the organization.

Qualifications

Work Experience

• 9+ years of progressive risk management experience in a multi-state organization. (Required)
• Experience supporting
• Multi-Unit Retail, Restaurant & Food Service, or Multi-Site Healthcare Organizations
• (Required)
• Experience with public company governance and compliance environments. (Preferred)
• Corporate security experience (Prefered)
• Experience preparing executive-level and board-level risk reporting. (Required)

Education

• Four-year college degree or equivalent experience. (Required)

Licenses, Certifications, Professional Affiliations

• ARM, CPCU, CRM, CPHRM, CRCM, CIA, or CCEP (Preferred)

Additional Skills

• Strong knowledge of operational risk management principles. (Required)
• Understanding of healthcare and retail operational risks and regulatory frameworks. (Required)
• Strong analytical and problem-solving skills. (Required)
• Excellent communication and executive presentation skills. (Required)
• Strong project management and organizational skills. (Required)
• Ability to manage sensitive and confidential matters with sound judgment. (Required)

Travel Requirements

• 20% hybrid corporate office environment with periodic travel to retail stores, manufacturing labs, and other operational sites.

Additional Information

Taking Care of our People!

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all associates. We also offer a comprehensive benefits package including health and dental insurance, 401(k) retirement savings with company match, a flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs and access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

#LI-SH1

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.