Director, Revenue Enablement

Chow Now; Remote; USD 160,000 - 215,000; Full time

Job summary

A prominent restaurant technology firm in the United States is seeking a Director of Revenue Enablement to architect revenue strategies across multiple teams. The role focuses on enabling sales processes, optimizing revenue operations, and leading initiatives that enhance customer onboarding and retention. Ideal candidates must have extensive experience in sales methodologies, a strong analytical background, and demonstrate leadership in scalable programs. Competitive salary and benefits offered.

Benefits

Estimated On Target Earnings (OTE): $160,000 – $215,000

Unlimited Paid Vacation

401(k) matching

Employee Stock Incentive Plan

Qualifications

• 7+ years of progressive enablement experience across multiple revenue functions.
• 3+ years in a leadership role managing enablement programs for multiple teams.
• Proven track record of building and scaling enablement functions.

Responsibilities

• Architect comprehensive enablement strategy spanning SDR, Account Executives, Onboarding.
• Design SDR onboarding and certification programs that achieve full productivity within 30 days.
• Develop programs for cross-sell/upsell motions across product portfolio.

Skills

Strategic vision

Sales methodologies

Analytical skills

Leadership experience

Revenue technology stack

Tools

Salesforce

LMS platforms

Job description

About Us

ChowNow is one of the leading players in off‑premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third‑party commission fees. Through our white‑label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner‑friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.

Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting‑edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.

About the Position

As Director of Revenue Enablement at ChowNow, you will be the architect of revenue excellence across our entire go‑to‑market ecosystem. This strategic role encompasses enablement for all revenue‑generating functions—SDRs, Account Executives, Implementation teams, and Client Experience teams—to maximize impact across the sales cycle, customer onboarding, and revenue expansion. Your strategic vision will transform how our teams engage with the dual complexity of serving restaurant owners while helping them better serve their diners.

This role demands a revenue architect who understands the interconnected nature of modern revenue operations. You’ll build programs that optimize each stage while ensuring smooth handoffs and consistent value delivery throughout the entire revenue lifecycle. It is a remote role based in the United States and reports to our Chief Revenue Officer. You will lead 2‑3 direct reports.

What we love about you

• You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
• You celebrate diversity. You recognize the importance of diversity and inclusivity. You’re committed to progress and listen to other team members' ideas, thriving in an environment that embraces individuality.
• You raise your hand. You consistently go above and beyond what is asked. You help your peers accomplish tasks while excelling at your own work.
• You keep reaching. You set clear, ambitious goals and do not allow yourself to become complacent. You seek new opportunities and challenges.

Responsibilities Include

• Revenue Strategy & Leadership
• Architect comprehensive enablement strategy spanning SDR, Account Executives, Onboarding, Customer Success, Revenue Expansion
• Partner with CRO and revenue leadership to align enablement initiatives with company growth targets and unit economics
• Establish revenue enablement metrics that demonstrate clear ROI: pipeline velocity, conversion rates, time‑to‑value, net revenue retention, and expansion rates
• Lead revenue transformation initiatives including new market entry, product launches, and go‑to‑market model evolution
• Top‑of‑Funnel Excellence (SDR/BDR Enablement)
• Design SDR onboarding and certification programs that achieve full productivity within 30 days
• Develop prospecting playbooks, outreach sequences, and qualification frameworks specific to restaurant industry nuances
• Enable SDRs on multi‑channel outreach strategies (cold calling, email, social selling, local market events)
• Create feedback loops between SDR insights and broader revenue strategy
• Sales Velocity & Win Rate Optimization
• Build sales enablement programs that accelerate deal velocity and improve win rates by 20%+
• Develop role‑specific training paths for high‑velocity SMB sales motions
• Create and maintain competitive battle cards, ROI tools, and demo environments
• Enable consultative selling approaches that address both restaurant and diner value propositions
• Onboarding & Implementation Excellence
• Design customer onboarding enablement that reduces time‑to‑first‑value by 40%
• Create playbooks for different restaurant segments (QSR, fast casual, full service, multi‑location)
• Enable implementation teams on change management and restaurant staff training best practices
• Develop resources for technical integration, menu optimization, and marketing activation to align with Product‑Led Growth initiatives
• Revenue Expansion & Retention Programs
• Build enablement for identifying and capturing expansion opportunities within existing accounts
• Create health scoring and intervention playbooks for at‑risk account management
• Develop programs for cross‑sell/upsell motions across product portfolio
• Enable teams on renewal negotiation and multi‑year contract strategies

Within 30 days you’ll

• Complete ChowNow New Hire Onboarding Experience
• Shadow all revenue teams (SDR, Sales, Implementation, Success) to understand workflows and challenges
• Meet with key stakeholders to align on priorities and pain points
• Audit existing enablement materials and identify critical gaps

Within 60 days you’ll

• Implement 2‑3 high‑impact quick wins (e.g., updated battle cards, new SDR templates)
• Develop 6‑month enablement roadmap aligned with revenue goals
• Establish baseline metrics and reporting dashboard via Revenue enablement dashboard tracking key KPIs
• Begin designing first major program (e.g., new hire onboarding)
• Start recruiting first enablement team member

Within 90 days you’ll

• Roll out first major enablement program with full team adoption
• Establish regular enablement cadences (office hours, training sessions, manager coaching)
• Complete first key hire for enablement team
• Present initial impact with clear improvement in at least one revenue metric (pipeline quality, win rate, or ramp time) and future vision to executive team

You should apply if you

• Have 7+ years of progressive enablement experience across multiple revenue functions
• Have at least 3 years in a leadership role managing enablement programs for multiple teams
• Have a proven track record of building and scaling enablement functions in B2B SaaS or marketplace environments with complex, multi‑stakeholder relationships
• Have a proven track record of enabling SDR teams at scale (20+ SDRs)
• Can apply deep expertise in full‑cycle sales enablement from prospecting through close
• Have experience with customer onboarding and success enablement programs
• Demonstrate a strong skillset in sales methodologies (MEDDIC, Challenger, etc.) and customer success frameworks (Value Realization, Health Scoring, etc.)
• Have a track record of successful LMS and sales enablement platform implementations
• Have demonstrated success improving metrics across the full funnel: pipeline generation, win rates, time‑to‑value, retention, and expansion in addition to ACV, NRR, and LTV
• Have demonstrated success partnering with senior executive leadership on strategic initiatives
• Possess a strong understanding of revenue technology stack (Salesforce, Outreach/Salesloft, Gong, LMS platforms)
• Have strong analytical skills with ability to measure program effectiveness across diverse KPIs and translate metrics into actionable insights
• Have experience managing budgets and demonstrating ROI of enablement investments

About our benefits

• Estimated On Target Earnings (OTE): $160,000 – $215,000 (depending on candidate location and experience)
• Ongoing training and growth opportunities
• “Best Place to Work” winner multiple times focusing on creating a great employee experience
• Rock‑solid medical, dental, and vision plans
• Mental Health Coverage – several programs to support your mental health and wellness goals
• Unlimited Paid Vacation.
• 7 weeks of baby bonding time for all new parents (within first year of birth or adoption), 8 weeks of paid pregnancy leave
• 401(k) matching
• Employer‑contributing student loan assistance or continuing education reimbursement program
• Employee Stock Incentive Plan
• Pet insurance for your fur babies
• Consistent & fair leadership: sharing info, setting clear goals, showing respect and treating everyone fairly
• Enough freedom to spread your wings while still holding you accountable

The above statements describe the general nature and level of work performed by people assigned to this job. This is not an exhaustive list of all responsibilities, duties, and skills required.

Information regarding recruiting scams

ChowNow does not engage in outreach by text message about employment opportunities, interviews, or employment offers. We do not make job offers after only one interview. We do not ask candidates to submit sensitive personal information (passport details, banking information, etc.) as part of the interview process. All job offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. If you receive an employment inquiry or offer from a non‑@chownow.com address, consider it spam.

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