Director, Retirement Technology Expert (PL)

Charles Schwab; Southlake (TX); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

401(k) with company match

Sabbatical after every 5 years

Parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab seeks a Senior Retirement Technology and Product Expert to translate retirement business needs into technology strategy and to guide modernization across RT platforms. You will help shape roadmaps, collaborate with leaders across product, architecture, and engineering, and drive data-informed decisions that impact retirement services at scale.

You will partner with RT senior leaders to deliver strategic initiatives, leverage AI and Microsoft 365 Copilot, and ensure regulatory

Qualifications

• 10+ years of experience in technology or product roles within retirement, recordkeeping, or workplace financial services.
• Deep knowledge of retirement plan products and recordkeeping platforms.
• Experience leading or supporting large-scale platform transformation or modernization efforts.
• Ability to translate business needs into product and technology requirements.
• Proven ability to influence senior leaders and collaborate across partners.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills with data-driven approach.
• Culture of continual improvement and cross-functional coordination.

Responsibilities

• Serve as RT Senior Leadership Team member on retirement technology and product decisions.
• Provide expertise on retirement products and recordkeeping capabilities.
• Support RPS modernization including roadmap and phased delivery.
• Assess platforms and translate findings into a prioritized roadmap.
• Partner with business, architecture, engineering, and operations teams to align goals.

Skills

Retirement domain

Platform modernization

Stakeholder management

AI adoption

Product strategy

Education

BS in computer science

Tools

APIs

Cloud platforms

Enterprise planning tools

Job description

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Workplace Services Engineering (WSE) is an organization within Schwab Technology Services that is embarking on a major transformation. In Retirement Technology, we support Workplace Services, and we're shaping the future of how people experience financial wellbeing at work. We partner with leading employers to deliver innovative retirement, equity, and workplace financial solutions that help millions of participants build stronger financial futures. This is a fast growing, high impact business where scale meets purpose- where your work directly influences how people plan, save, invest, and succeed.

As a key growth engine for the firm, we're investing more than ever to expand our capabilities, modernize platforms, and elevate the experiences we deliver to employers and their employees. Our teams work at the intersection of technology, service, and financial expertise-supporting workplace clients with solutions that scale, adapt, and deliver meaningful outcomes. Here, your ideas help shape what's next for workplace financial services. If you're energized by solving complex problems, collaborating across disciplines, and making a real difference in the workplace services industry, you'll find your place here.

As a Senior Retirement Technology and Product Expert, you will partner directly with the Retirement Technology (RT) Senior Leadership Team to provide deep retirement domain, technology, and product expertise in support of the RPS modernization journey. You will help leaders translate retirement business needs into technology strategy, shape the modernization roadmap, and make informed decisions as the RPS platform evolves. You will be immersed in a collaborative, innovative, and technically challenging environment. The platforms you will support are essential to the success of the holistic Schwab Retirement lines of business. You will have a deep understanding of the Retirement Industry and understanding of the prevalent technology platforms and their capabilities.

We are looking for skilled candidates who are enthusiastic about supporting a rapidly growing space and constantly helping to lead the organization with a perspective on continual improvement, product thinking, and data-driven decision making.

As the Retirement Technology and Product Expert, you will support the leadership team across the following focus areas:

• Serving as a trusted member of the RT Senior Leadership Team on retirement technology, product, and platform decisions across all RT lines of business (RBS, SRT and RPS).
• Providing subject-matter expertise on retirement products and recordkeeping capabilities, such as plan administration, participant experience, contributions, distributions, loans, and regulatory compliance, and how they map to RPS platform capabilities.
• Supporting the RPS modernization journey, including target-state vision, product and capability roadmap, iterative execution planning, prioritization, and sequencing of multi-phased initiatives.
• Assessing the current state of RPS and adjacent RT platforms, identifying capability gaps, technical debt, and modernization opportunities, and translating findings into clear recommendations for leadership.
• Partnering with business, product, architecture, engineering, SAVE, and operations teams to align requirements, priorities, and delivery outcomes across the modernization program.
• Preparing executive-ready materials, such as strategy documents, roadmaps, business cases, and status updates, that clearly communicate progress, risks, dependencies, and decisions needed.
• Supporting planning, resource sizing, release scheduling, and cross-team dependency management, and helping leaders identify and mitigate risks as modernization phases progress.
• Championing the adoption of AI and new technologies, including Microsoft 365 Copilot, to improve productivity, decision making, and software delivery.

What you have

Required Qualifications

• 10+ years of experience in technology or product roles within retirement, recordkeeping, or workplace financial services, ideally in a complex ecosystem with a large number of applications.
• Deep knowledge of retirement plan products and recordkeeping platforms, including how business capabilities are delivered through technology.
• Experience leading or supporting large-scale platform transformation or modernization efforts, including roadmap development, phased delivery, migration, and integration.
• Demonstrated ability to translate business needs into product and technology requirements, and to assess the current state of a platform and turn findings into a prioritized roadmap.
• Proven ability to advise and influence senior leaders, and to build credibility with business, product, and technology partners without direct authority.
• Excellent written and verbal communication skills that can convey strategy, updates, and recommendations to a variety of stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills, with experience using data to frame options, evaluate trade-offs, and track decisions and action items to completion.
• Fostering an environment of continual improvement, open and transparent conversations and a high degree of camaraderie and coordination that is focused on outcomes.

Preferred Qualifications

• Strong desire to lead the adoption of new technologies and AI innovation, and to be a catalyst for change.
• Hands-on familiarity with RPS or similar recordkeeping platforms, and with modern architecture concepts such as APIs, cloud-based platforms, and domain-driven design.
• Experience with Agile delivery, product management practices, and enterprise planning tools in a regulated financial services environment.
• BS in computer science, business, finance, or a related field

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance