Director, Retail Operations- Milwaukee, WI

Panera Bread; St. Louis (MO); On-site; USD 112,000 - 134,000; Full time

Job summary

Panera Bread is seeking a Director of Retail Operations for the Milwaukee market with responsibility for delivering Panera’s standards across cafes and teams. The role requires owning the market strategy, guiding cafe leaders, and partnering with cross-functional teams to drive guest experiences, sales, and profits.

You will lead development of leaders, manage a high-performing team, and ensure execution of brand objectives while maintaining brand identity and safety standards.

Qualifications

• Experience with multi-unit operations and market leadership.

Responsibilities

• Create market strategy and vision to execute Panera standards for guest service, profitability, growth and safety.
• Coach and hold cafe management teams accountable to deliver results.
• Collaborate cross-functionally with Operations, HR and business development to execute programs.
• Ensure compliance with standards, policies and employment laws; foster inclusive work environment.

Skills

Multi-unit experience

Some college education

Business outcomes understanding (P&L)

Excellent communication skills

Planning & prioritization

Team development & coaching

Motivation & accountability

Microsoft Office proficiency

Strong work ethic

Education

Some college education

Tools

Microsoft Office

Job description

Director, Retail Operations- Milwaukee, WI

Job Purpose

Director, Retail Operationsis responsible fordelivering world class execution of Panera operational expectations in the bakery-cafes by translating brandobjectivesto cafes and associates. This means acting like an owner as well as leading and developing leaders to deliver great experiences to associates and guests in a way that builds trust that creates loyalty with our team members and guests andcreatesvalue in the market through growing sales and delivering profit growth.

Duties & Responsibilities

Business Understanding, Strategic Planning andExecution

• Responsible for creating the strategy and vision for the market to achieve the execution of all Panera standards for guest service, market-wide operating systems, profitability, new unit growth, food quality and safety, and people development.
• Responsible for achieving key business results and growing the business through coaching, development, and accountability of cafe management teams for the executionagainstthese standards and processes.
• Effectively understands, applies, and communicates the business’priorities, and is considered an SME of Panera’s operating systems, and the application throughout the market.
• Responsible for and the championfor achieving results through collaboration, communication, and implementation and sustained management of all new products, processes, and programs.
• A proactive partner, working cross-functionally with market and region-level support (Operations, HR, business development, etc.) creating discipline around channel execution by providing resources and supporting cafes thatultimately drivebusiness results.
• Ensures that the right processes and behaviors are practiced by each cafe’s management team to deliver on the market’s established goals and to protect Panera’s brand identity and purpose.

People Development:

• Responsible for unlocking and building the capabilities and performance of cafe management teamsdemonstratedthrough Panera’s Guiding Values and ourpeoplepractices. These consist of recruitment,selection, DE&I, compensation, development/training, performancemanagementand coaching, as well as succession planning.
• Creates the market’s People strategy andmaintains a pipeline of talent to support the growth and talent needs within the market, to continually elevate employeeperformance and capability.

Brand Protection & Validation:

• Responsible for ensuring the cafescomply withall established operational standards, policies, and federal and state employment laws, around employment and food and workplace safety.
• Ensure cafes foster andmaintainan inclusive and engaging work environment where every associate can show up authentically, free of discrimination andharassment.

Top Leadership competencies for this role

• Acts like an owner
• Defines vision and purpose
• Unlocks Potential
• Builds trust
• Collaborates
• Delivers results

Qualifications (Education & Experience)

• Multi-unit experience or related experiencepreferred butnotrequired.
• Some college education/certification or related experiencepreferred butnotrequired.
• Firm understanding of business outcomes (sales drivers, profit drivers, reading P&L and financialreports).
• Excellent communicationskills andcanleveragethese skills to influenceothers.
• Self-motivated and can plan, prioritize, schedule, and manage a market-wide calendar.
• Has the ability to build high performing teams throughselection, coaching anddevelopment and has strong coaching skills to continuously develop a team ofmanagers.
• Is motivational and can inspire teams to perform ata high level, create roleclarityand hold leaders at different organization levels accountable.
• Proficient with Microsoft Office (Outlook, Work, Excel, PowerPoint, etc.), internet-based and complete other basic computer functions.
• Must have a strong work ethic, with the ability to work long and unusual hours.

Working Conditions & Physical Requirements

• Up to 95% travel within the market and some overnight travel for cafe visits based on market geography and for company meetings. Other out-of-market travel for business needs may berequired.
• This position requires a mix of walking/standing duringlong periodswhile on cafe visits (including the lifting of heavy items or boxes), some desk/office administrative work, as well as commuting between cafe locations.

Competitive Pay: $111,808- $134,169

The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Saint Louis Support Center