Director, Remote Commercial Lines Strategy

Insurance Office of America; McMinnville (OR); On-site; USD 125,000 - 150,000; Full time

Job summary

Insurance Office of America is seeking a Director/VP, Commercial Lines to serve as a national subject matter expert in Commercial P&C and agency operations. Fully remote with Central Time Zone hours preferred; some on-site may be required per policy.

You will partner with Divisional and Regional Leadership to advance corporate objectives, optimize operational effectiveness, and strengthen Commercial Lines performance across the organization.

Qualifications

• Active Property & Casualty license required.
• CPCU and/or CIC designation (or equivalent).
• 5–7+ years of Commercial Lines operational leadership experience in a large insurance brokerage or agency.
• Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization.
• Experience with mergers, acquisitions, and operational integration initiatives.

Responsibilities

• Develop and execute initiatives that strengthen Commercial Lines operations, service delivery, and organizational performance.
• Identify operational challenges and implement scalable solutions that improve efficiency, quality, consistency, and client outcomes.
• Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization.
• Lead process improvement initiatives focused on increasing productivity, reducing variation, and enhancing operational effectiveness.
• Evaluate operational issues, identify underlying causes, and implement corrective actions that drive sustainable improvements.
• Analyze staffing models, workload distribution, and service demands to develop capacity plans that support growth.
• Partner with operational and Managed Services teams to ensure efficient utilization of resources and alignment with organizational goals.
• Serve as a national Commercial P&C subject matter expert, providing guidance on agency operations, workflows, systems, and industry best practices.
• Support merger and acquisition initiatives through operational assessments, integration planning, workflow alignment, and process standardization.
• Build strong partnerships with producers, operations teams, and leadership to drive engagement, accountability, and successful implementation of strategic initiatives.
• Promote effective utilization of EPIC, workflows, reporting tools, and operational technology platforms to improve performance and consistency.
• Utilize operational metrics, service measurements, and business intelligence to evaluate organizational effectiveness and identify opportunities for improvement.
• Lead operational transformation efforts by facilitating adoption of new processes, workflows, and business practices throughout the organization.
• Maintain advanced industry, operational, and leadership expertise through continuous learning and professional development.

Skills

Communication

Stakeholder management

Change leadership

Analytical thinking

Strategic thinking

Problem-solving

Education

Property & Casualty license

CPCU designation

CIC designation

Tools

EPIC software

Job description

Insurance Office of America is seeking a Director/VP, Commercial Lines to serve as a national subject matter expert in Commercial P&C and agency operations. Fully remote with Central Time Zone hours preferred; some on-site may be required per policy.

You will partner with Divisional and Regional Leadership to advance corporate objectives, optimize operational effectiveness, and strengthen Commercial Lines performance across the organization.