Director, Relationship Management - Auto-IRA

Vestwell; New York (NY); Hybrid; USD 140,000 - 155,000; Full time

Benefits offered by this job

401(k) plan

Hybrid work model

Office locations

Job summary

Vestwell, a New York-based fintech, is seeking a Relationship Manager for its State Retirement Auto-IRA Programs team. You will manage state client relationships, align business objectives with Vestwell’s platform, and support delivery from onboarding to ongoing administration.

You will collaborate with Product, Engineering, Marketing, Finance, Operations, and Legal to ensure successful program launches, adherence to SLAs, and continued client value realization.

Qualifications

• A myriad of experience in a client-facing Retirement/Wealth Management/ Advisory, or as a Customer Success/ Relationship Manager.
• Able to understand and translate business goals into actionable and measurable initiatives.
• Experience in building relationships and garnering trust with executive decision makers and influencers.
• An understanding of government services, the financial industry, or financial service technologies.
• Capable of working collaboratively across multiple organizations.
• Comfortable with managing escalations and executing on success plans.
• Self-starter who is extremely organized and detail oriented; strategic and outside of the box thinker.
• Strategic problem-solving skills.
• Strong organizational, analytical, and prioritization skills.
• Excellent written and verbal communication skills.
• Strong skills with Office suite, including excel and PowerPoint

Responsibilities

• Lead the relationship with some of our State partners, serving as their point person for Vestwell’s program administration of State Auto-IRA Programs.
• Conduct regular State client meetings, proactively identifying risks and mitigations of issues as they arise, to ensure the successful delivery of our solutions according to clients’ needs and objectives.
• Collaborate cross-functionally with Product, Engineering, Marketing, Technology, Finance, Operations, and Legal teams to communicate and ensure we meet the needs, SLAs, and adherence to all requisite State Program administration requirements.
• Ensure implementation of ongoing relationship strategies and initiatives are optimized to enable teams to achieve its State Plan launch and ongoing administration goals.
• Design and execute success plans to optimize client relationships, adoption, and satisfaction with Vestwell.
• Communicate with clients regularly through email, phone, online presentations, screen share and in-person meetings to understand their current needs and ongoing requirements.
• Develop and maintain subject matter expertise on our products and services and industry compliance requirements to provide timely, professional, and knowledgeable customer support.
• Assisting Sales/Operations teams with RFP responses for new state program opportunities

Skills

Client-facing experience

Relationship management

Communication skills

Organizational skills

Problem solving

Tools

Office suite

Excel

PowerPoint

Job description

Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 790,000 businesses and more than 2.75 million active savers, with over $57 billion in assets saved across all 50 United States.

Vestwell offers a range of products, including workplace-delivered retirement plans, employer-offered student loan repayment benefits, and various savings accounts for education, emergencies, and individuals with disabilities.

Vestwell's platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers. To learn more, visit vestwell.com

Who Are We Looking For?

State Auto-IRA programs have been expanding across the country as a way to increase access to retirement savings accounts for millions of private-sector workers. Vestwell currently supports 15 different state programs and is looking for a Relationship Manager to work with our State Retirement Auto-IRA Programs Relationship Management team. At a high level, we’re looking for someone who has great communication and problem-solving skills, a proven ability to juggle multiple priorities at once, and an interest in being a part of this new and innovative public-private partnership to expand retirement access.

What Will You Be Doing?

The Vestwell Government Savings Auto IRA team is responsible for ensuring that our clients are continuously receiving and recognizing value from the retirement platform that we are building. You will work closely with state clients to understand their business objectives and develop success plans that enable Vestwell to meet those objectives. The Auto IRA Relationship Manager will support existing State Retirement Auto-IRA Program clients to ensure execution on agreed upon deliverables, ongoing alignment of business objectives, and that our state clients are continuously receiving and recognizing value from the retirement platform we offer. This individual will collaborate with the team in the development of success plans that enable Vestwell to meet our Auto IRA goals. This role will provide an opportunity to experience the entire ecosystem of State Program Relationship Management - from business development, to product ideation, to implementation, and ongoing support.

Day-to-Day, You May Also Be Expected To:

• Lead the relationship with some of our State partners, serving as their point person for Vestwell’s program administration of State Auto-IRA Programs
• Conduct regular State client meetings, proactively identifying risks and mitigations of issues as they arise, to ensure the successful delivery of our solutions according to clients’ needs and objectives
• Collaborate cross-functionally with Product, Engineering, Marketing, Technology, Finance, Operations, and Legal teams to communicate and ensure we meet the needs, SLAs, and adherence to all requisite State Program administration requirements (e.g. introducing new product features, coordinating program launch strategies, managing response to escalated issues, etc.)
• Ensure implementation of ongoing relationship strategies and initiatives are optimized to enable teams to achieve its State Plan launch and ongoing administration goals
• Design and execute success plans to optimize client relationships, adoption, and satisfaction with Vestwell
• Communicate with clients regularly through email, phone, online presentations, screen share and in-person meetings to understand their current needs and ongoing requirements
• Develop and maintain subject matter expertise on our products and services and industry compliance requirements to provide timely, professional, and knowledgeable customer support
• Assisting Sales/Operations teams with RFP responses for new state program opportunities

Requirements

The Necessities

• A myriad of experience in a client-facing Retirement/Wealth Management/ Advisory, or as a Customer Success/ Relationship Manager
• Able to understand and translate business goals into actionable and measurable initiatives
• Experience in building relationships and garnering trust with executive decision makers and influencers
• An understanding of government services, the financial industry, or financial service technologies
• Capable of working collaboratively across multiple organizations
• Comfortable with managing escalations and executing on success plans
• Self-starter who is extremely organized and detail oriented strategic and outside of the box thinker
• Strategic problem-solving skills
• Strong organizational, analytical, and prioritization skills
• Excellent written and verbal communication skills
• Strong skills with Office suite, including excel and PowerPoint

The Extras

• Basic knowledge of project management, client onboarding experience including setting targets, KPIs, and reporting progress
• Understanding and knowledge of state-administered Auto-IRA programs or experience working with other state programs, including governing boards and staff

This role will be based in Vestwell’s New York office, and will be part of Vestwell's hybrid in-office operation.

The expected base salary range for this position is $140K - $155K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.

Full-Time Employee Benefits

We’re an innovative, high-growth company with an exciting future ahead. At Vestwell, we prioritize employee wellbeing through comprehensive health benefits, generous time off, and a dedicated Employee Wellbeing Committee. Our hybrid work model offers flexibility while providing access to our collaborative offices in Midtown Manhattan, Austin, King of Prussia, and Scottsdale. And, of course, as a company focused on helping people save for the future, we offer a competitive 401(k) plan.

Interview Process

Our interview process starts the same for every candidate with 1-2 introductory conversations to learn more about your background, interests, and what you're looking for, while also giving you the opportunity to learn more about Vestwell and the team. From there, the process varies by role but typically includes a skills or experience-based assessment, such as a coding interview, portfolio review, or deeper discussion of your relevant experience. Successful candidates then move on to a virtual or in-person interview panel. Before extending an offer, we complete a reference check with a current or former manager and a peer. Throughout the process, we prioritize transparency, clear communication, and minimizing surprises.

For your awareness you will only receive correspondence from [e-mail] any other domain not ending in vestwell.com is not our Recruitment team.

Vestwell’s Privacy Policy. Attention California residents: In the course of conducting our business and complying with federal, state, and local government regulations governing such matters as employment, tax, insurance, etc., we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here: Vestwell’s California Privacy Rights Policy.