Director, Rehab, Turns & Maintenance

Invitation Homes LP; Sandy Springs (GA); On-site; USD 111,000 - 192,000; Full time

Benefits offered by this job

Annual bonus

Health Insurance

401(k) matching

Paid time off

Casual dress code

Job summary

Invitation Homes is seeking a Director, Rehab, Turns & Maintenance to lead RTM operations across the market, overseeing budgets, training, and adherence to processes while delivering a superb resident experience.

You will manage a large team, hire and coach staff, drive efficiency, monitor budgets, and ensure project scope and pricing align with standards. A 4-year college degree and OSHA 10 are preferred; a valid driver’s license is required.

Qualifications

• Minimum five (5) years’ experience in a management role with budget oversight.
• Minimum five (5) years’ experience in home building production or property maintenance.
• OSHA 10 certification required or within 90 days of hire.
• Current driver’s license and automobile insurance required.
• Advanced knowledge of residential construction and mechanical systems.
• Knowledge of federal fair housing laws and local housing provisions.
• Strong communication, organizational, and multitasking skills.
• Proficiency with computers, tablets and business applications.

Responsibilities

• Manage all RTM activities to meet budgets and performance targets.
• Review reports and drive efficiency using best practices.
• Oversee hiring, coaching, and training of RTM staff.
• Develop proactive solutions to achieve objectives.
• Communicate budget variances to leadership.
• Ensure adherence to processes and high resident experience.
• Inspect homes in turn/rehab for quality.
• Collaborate with property management to resolve resident complaints.

Skills

Leadership

Budget management

Staff coaching

Residential construction

Vendor management

Budgets & reporting

Communication

Problem solving

Education

Bachelor's degree (preferred)

Tools

Outlook

Salesforce

Job description

Who We Are

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

As a Director, Rehab, Turns & Maintenance (RTM Director) is responsible for adherence to property-level expense budgets, ensuring that RTM associates are properly trained to perform their role and comply with all company and department policies, establishing and maintaining resident "genuine care" standards and holding market RTM associates and vendors accountable to established operating standards.This includes but is not limited to the following tasks:

• Managing all aspects of RTM activities, including review of operational and financial reports and metrics, promotion of best practices, training and implementation of RTM policies, programs, procedures, and technology and driving the overall RTM operational and financial performance based on the goals and budgets established for the market
• Utilizing available reporting tools to identify opportunities for maximizing Superintendent and Maintenance Technician efficiency through implementation of best practices, technology solutions and other methods
• Overseeing the hiring, coaching, training of all field RTM employees, including Regional Managers, Superintendents, Maintenance Technicians, and other RTM staff
• Developing effective, proactive and robust solutions that achieve all property and RTM objectives
• Communicating all projected, unfavorable budget variances to local and national team leaders to ensure awareness of projected financial challenges
• Reviewing and approving all necessary projects ensuring scope and pricing are appropriate.
• Ensuring adherence to all Invitation Homes processes and procedures while maintaining a superior resident experience
• Periodically inspecting homes in turn/rehab process to assure quality standards are being achieved
• Working with property management team members to resolve significant resident complaints and ensuring that excellent customer service is being offered to residents

Your Experience Includes

• Minimum five (5) years’ experience in a management role is required with experience managing large teams and budget management preferred
• Minimum five (5) years’ experience of home building production with a focus on workflow and management of organizations or property management maintenance, other building maintenance, construction or related trade is required
• 4-year college degree preferred
• OSHA 10 is required (new hires will have up to 90 days to complete OSHA 10 certification if not already certified)
• Current driver’s license and automobile insurance is required
• Other licenses and/or certifications as required by state law
• Advanced knowledge of residential construction and mechanical systems
• Comprehension of federal fair housing laws and any applicable local housing provisions
• Deep market knowledge of home maintenance/construction pricing, resources, municipality regulations, etc.
• Comfortability using a computer, tablet and general business applications (e.g. Outlook, Salesforce, etc.)
• Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce
• Strong organizational, time management, and problem-solving skills
• Ability to read and comprehend budgets and perform basic mathematical functions
• Must be proactive, self-directed, highly motivated and able to multi-task

Why Us

We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.

Salary Range

The salary range for this position is: $110,587.50 - $191,685.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].