Director, Registrar Operations

nus; United States; On-site; USD 71,000 - 96,000; Full time

Job summary

The Directors of Registrar Operations at nus provides strategic leadership for core Registrar's Office functions, overseeing student records, scheduling, degree auditing, transcripts, and graduation to ensure accuracy, security, and compliance.

The role emphasizes service quality, streamlined processes, and data-informed recommendations, with accountability for compliance with federal, state, and institutional regulations.

Responsibilities

• Provides day to day leadership and direction to teams overseeing student records, evaluations, articulation, scheduling, and graduation
• Oversees hiring and recruitment within the Registrar's Office and supports onboarding and training
• Supports professional development, coaching, and performance management of staff
• Oversees performance management and disciplinary action procedures
• Manages daily operations of Registrar's Office departments including records, evaluations, scheduling, graduation, and student requests
• Ensures timely, accurate, and compliant execution of core registrar functions such as academic records, course scheduling, transcripts, degree evaluation, and conferral
• Fosters cross-departmental collaboration and liaises with stakeholders to support institutional initiatives
• Provides support to Academic Leadership and faculty to streamline processes and address new challenges
• Collaborates to develop strategic initiatives that enhance operational effectiveness and student-centered services
• Generates and analyzes weekly/monthly reports to monitor performance and identify trends
• Establishes and monitors performance metrics, service level standards, and continuous improvement efforts
• Uses data and trend analysis to inform strategic decisions and identify growth opportunities
• Participates in meetings/training to enhance skills and knowledge
• Assists with registrar tasks such as CRM monitoring and communications with students and departments
• Verifies attendance and degree dates; authenticates documents and reports fraud to the University Registrar
• Makes determinations on petitions using university catalogs and processes; coordinates with CAS and other stakeholders
• Liaises between Registrar, Financial Aid, Student Services, and other offices to resolve CAS/LOA requests and improve processes
• Leads process improvement projects and system optimization for student information systems
• Participates in testing of university-wide system upgrades
• Interprets and applies academic policies, FERPA, and accreditation standards

Job description

Compensation Range:
Annual Salary: $71,360.00 - $96,340.00

Position Summary:
The Director of Registrar Operations provides strategic leadership and operational direction for core functions within the Registrar's Office. This role is accountable for maintaining the accuracy, integrity, and security of student records, ensuring compliance with academic and institutional policies, and overseeing the effective execution of key services, including registration and scheduling, degree auditing, transfer articulations, transcript evaluations, and graduation.

The Director leads initiatives to elevate service quality, streamline processes, and support the university's mission and strategic objectives. Exercising a high degree of independent judgment, the Director is expected to conduct in-depth analysis, evaluate operational effectiveness, and provide data-informed recommendations to guide improvements and ensure compliance with federal, state, and institutional regulations.

Essential Functions:

• Provides day to day leadership, guidance, and direction to Associate Directors overseeing student records, evaluations and articulation, scheduling, and graduation
• Oversees the hiring and recruiting process within the Registrar's Office and supports Associate Directors, in the onboarding and training process
• Support and provide professional development, coaching, and performance management of Associate Directors and their teams
• Oversees, tracks, and assists with all performance management and disciplinary action procedures
• Oversees the daily operations of all departments within the Registrar's Office including records and processing, evaluations and articulations, scheduling, graduation, and student requests and appeals
• Ensure timely, accurate, and compliant execution of core registrar functions, including academic records management, course scheduling, transcript and enrollment processing, degree evaluation, and conferral.
• Foster cross-departmental collaboration and serve as a liaison with academic and administrative stakeholders to support institutional initiatives.
• Provides support to Academic Leadership and faculty to streamline processes, collaborate on key initiatives, and problem solve new challenges or changes
• Collaborate with the University Registrar to develop and implement strategic initiatives that enhance operational effectiveness and student-centered services
• Generates and analyzes weekly and monthly reports to monitor departmental performance, leveraging key metrics to identify trends and provide insights to leadership
• Establish and monitor performance metrics, service level standards, and continuous improvement efforts across all operational areas
• Utilizes data and trend analysis to inform strategic decision-making, evaluate departmental performance, and identify opportunities for growth, efficiency, and enhanced student service delivery
• Attend meetings/training as needed to further job skills and knowledge
• Assist with the daily processes of the Registrar's Office as needed, including CRM software to monitor the department's email inbox as assigned and communicating with students and other departments within the university
• Verify requests for dates of attendance and degrees awarded; authenticates claims and documents; identifies suspected fraudulent documents and reports to the University Registrar.
• Make determination regarding eligibility of petition utilizing University catalog, CAS Manual and Business Process Guide (BPG). Acts as liaison with CAS members, faculty, department chairs, and deans to obtain timely resolution of CAS petitions as needed
• Perform liaison functions between Registrar, Financial Aid, Student Services, Academics, Finance, and Regional Operations Directors to assure timely resolution to CAS and LOA requests. Responsible for reporting on and improving system processes while working collaboratively with respective Functional Analysts in the enhancement of student services
• Lead process improvement projects and systems optimization efforts, particularly within student informatio systems and related platforms
• Participate in testing of functionality for university-wide system upgrades
• Interpret and apply academic policies, FERPA regulations, and accreditation standards, ensuring compliance and consistency across all registrar operations
• Research and analyzes current industry standards and best practices related to enrollment, scheduling, grade, and attendance reporting. Evaluates methods to increase output and accuracy. Creates, oversees, and implements plans for approved changes
• Manage the development of admission and registration processes, procedures and practices including recommendations to the academic councils for changes required
• Monitor DOE Title IV polices, changes, and requirements and analyze university policy on LOA with the viewpoint of assuring compliance. Responsible for noting persistent problem areas or patterns of problems in relation to institutional academic policies tha