Director, Regional Operations - New York

Brightline; New York (NY); On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Time Off

Stock Options

Job summary

A leading pediatric mental health provider seeks a Director of Regional Operations in New York to enhance clinic operations and patient experiences. The position involves managing financial targets, leading teams, and ensuring high-quality care across expanding clinics. Ideal candidates will have over 8 years of healthcare operations experience, strong leadership skills, and the ability to drive a patient-centered approach. This role offers a salary ranging from $170,000 to $200,000, along with extensive benefits and a supportive work environment.

Qualifications

• 8+ years of professional experience leading multi-site healthcare operations.
• Track record of building cohesive teams for optimal operations.
• Strong communication skills and fast-paced work environment experience.

Responsibilities

• Lead operational and financial target achievement for the region.
• Ensure patient care quality through feedback and process improvement.
• Develop and implement strategies for team culture and retention.

Skills

Team leadership

Operational optimization

Data-driven decision making

Patient experience management

Strategic planning

Education

MBA preferred

Job description

Overview

Director, Regional Operations - New York

Welcome to Brightline! We are searching for a Director, Regional Operations for our New York market, which currently consists of four clinics with the potential to increase to six. While existing clinics are clustered in the New York City metro area, the scope of this role will include planned expansion clinics in other parts of New York State.

Responsibilities

P&L Ownership: Strategic owner of meeting clinic- and region-level operational and financial targets by driving operational rigor across the assigned region. Partner closely with the regional clinical leader to achieve expected results.

Data-Driven Decision-Making:

• Responsible for closely managing regional, clinic, and provider-level reporting. Joint responsibility with regional clinical leader for planning and executing on regional optimization.
• Expected to gather data-driven insights to inform performance improvement opportunities; pair with qualitative insights from workflow observation to drive results and consistent care model execution across clinics.
• Contribute to the development of corporate methods, techniques, and evaluation criteria. Resolve complex problems that are not clearly defined and where fundamental company or field-specific principles do not fully apply.

Emphasizes Patient Experience: Responsible for patient experience. Leverage insights from patient feedback and incident reports to continuously improve how families experience our care.

Strategic Leadership: Develop the overarching strategy to achieve the region’s goals and be comfortable engaging cross-functionally to execute on that strategy.

Workflow Optimization:

• Ensures standards and workflows as designed are happening in reality & partner with corporate teams to continue to iterate best practices.
• Feeds qualitative insights back to the Care Operations team. Launch new initiatives, whether centrally driven or regionally driven, that will enhance daily operations.

Staff Retention & Workforce Planning: Develop strategies for team retention, culture-building, and professional development.

Schedule Management: Responsible for provider templates and schedules specific to provider nuances within the region.

Manage Teams: Will have direct management responsibility, which may be over manager-level leaders and / or front-line operations staff depending on need.

Facilities Ownership: Strategic owner of facilities and addressing practical constraints that affect operations.

Lead Local Expansion: Support expansion execution on the ground for new clinics opening within the region.

Foster Cross-Functional Trust and Collaboration:

• Build and maintain trust between Brightline senior management / executives and the regional / clinic team members.
• Harmonize multiple stakeholder views to drive results, including those of senior management and executives.

External Partner Management: In collaboration with the Demand / Partnership team, manage performance for key regional relationships (e.g. NYU in NY) & high impact actions to maintain strong relationships.

Requirements

• 8+ years of professional experience with at least 3 years of experience leading multi-site brick-and-mortar or hybrid healthcare delivery operations.
• Track record of building strong cohesive teams, operations optimization, and sustainable business results.
• A deep understanding of the behavioral and mental health space, and an innovative mindset to deliver exceptional, differentiated offerings.
• Strong communicator who builds relationships quickly and is passionate about working in a fast-paced, results-driven organization.
• Experience in a high growth, venture backed environment strongly preferred.
• Must be willing to spend ~50% of time in clinic, including visiting clinics outside of the New York City metropolitan area (e.g. Albany).
• MBA preferred but not required.

Benefits

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
• 12 Company Holidays, Holiday Shutdown, Paid Time Off, Parental Leave
• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
• Stock Options

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $170,000-$200,000.

Diversity, Equity, Inclusion & Belonging

Our commitment to building a diverse, equitable, and inclusive workforce includes:

• building a future where all families can access inclusive, high-quality care
• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive
• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems
• ensuring that every employee, candidate, client, and family we serve is valued and respected

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.