Director, Quality Improvement

Cityblock Health; United States; On-site; USD 125,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement benefits

Equity program

Paid time off

Job summary

Cityblock Health is seeking a Senior Quality Improvement Lead to drive clinical quality initiatives, guiding a quality operations team and collaborating with operations, technology, compliance, and finance to advance the strategic roadmap for quality.

The role requires a Master’s in a healthcare-related field and 7+ years leading QI programs in healthcare, with strong data governance experience and ability to influence senior stakeholders across the organization.

Qualifications

• 7+ years leading quality/performance improvement programs in healthcare
• Experience collaborating with clinical and cross-functional teams
• Experience with data governance, member/eligibility data management, or related data stewardship

Responsibilities

• Drive clinical quality improvement initiatives across populations
• Collaborate with operations, technology, compliance, and finance to implement enterprise-wide quality initiatives
• Guide quality operations team and liaise with market teams to address contract quality gaps
• Provide coaching on QI project design, outcomes, and data interpretation
• Lead and evolve the Member Data Management strategic roadmap
• Establish and enforce data governance policies for member eligibility data
• Ensure alignment with data governance principles across departments

Skills

QI leadership

Cross-functional collaboration

Data governance

Stakeholder influence

Education

Master's degree in healthcare-related field

Job description

Responsibilities

• Develops the system culture and capacity to drive clinical quality improvement (QI), including population health approaches, improvement methodology, and measurement.
• Collaborates across clinical and non-clinical (operations, technology, compliance, finance) teams to implement enterprise-wide initiatives that advance the adoption of the strategic roadmap for quality.
• Guides team members within the quality operations support team, and the quality capability more broadly, to liaise closely with market teams to implement and adopt capabilities to address contract quality gaps in care.
• Provides coaching and technical guidance for quality improvement initiatives related to addressing contracted quality measures: project design; outcome measure selection; data interpretation.
• Lead, implement and continue to evolve the strategic roadmap for Member Data Management.
• Work with functional leaders, and the Manager, Member Data Steward, to establish and enforce data governance policies and standards specific to member eligibility data.
• Collaborate with relevant departments to ensure alignment with data governance principles.

Requirements

• Master's degree in a healthcare-related field (MHA, MBA, MPH, or equivalent) required; clinical background a plus.
• 7+ years of experience in a healthcare setting (provider, hospital, value-based care, consulting, or health plan) leading quality/performance improvement programs in partnership with clinical and cross-functional teams, including 5+ years applying rigorous QI science methodologies.
• Demonstrated experience with data governance, member/eligibility data management, or related data stewardship functions, ideally within a healthcare or managed care environment.
• Proven ability to lead cross-functional initiatives and influence senior stakeholders across clinical, operations, technology, compliance, and finance functions.

Benefits

• health insurance
• life insurance
• retirement benefits
• participation in the company's equity program
• paid time off (including vacation and sick leave)

Salary

The expected salary range for this position is: $125,000.00 - $165,000.00 Annual

Diversity and Inclusion

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

About Cityblock

Cityblock Health is the first tech-driven provider for communities with complex needs - bringing better care to where it is needed most, block by block. Founded in 2017 on the premise that "health is local" and based in Brooklyn, we are backed by Alphabet's Sidewalk Labs along with some of the top healthcare investors in the country. Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings. In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve. Over the next year, we'll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.