Director, Quality & Engineering Enablement

First Tech Federal Credit Union; Chelmsford (MA); On-site; USD 164,000 - 197,000; Full time

Benefits offered by this job

Medical / Dental / Vision coverage

Generous 401(k) match

Paid time off and holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union seeks an experienced engineering leader to guide cross-functional teams designing and maintaining complex systems software underpinning enterprise platforms. You will drive technical strategy, coding standards, and disciplined delivery across the full software lifecycle.

Location flexibility includes Marlborough/Chelmsford, MA and Hillsboro, OR, with a strong emphasis on mentoring managers, automation-driven quality, and delivering high‑quality software through

Qualifications

• Bachelor's degree in a field related to engineering or 4+ years of relevant experience.
• 8+ years of engineering experience with 4+ years in people leadership.
• Knowledge of QA practices, CI/CD, and performance testing tools listed.

Responsibilities

• Lead multiple engineering teams in design, development, and enhancement of systems software.
• Define technical direction, standards, and integration approaches for major initiatives.
• Ensure disciplined lifecycle practices from design to maintenance and deployment.
• Translate business needs into technical plans and prioritized backlogs.
• Mentor engineering managers and foster a strong engineering culture.

Skills

People leadership

Software architecture

Cross-functional leadership

Quality engineering practices

Mentoring engineers

Education

Bachelor's degree in a relevant field

Advanced degree preferred

Tools

Playwright

Postman

Rest Assured

GitHub Actions

Azure DevOps

Jenkins

JMeter

K6

Gatling

SonarQube

Splunk

Dynatrace

Datadog

MuleSoft

Job description

Description

This role leads cross-functional engineering teams responsible for designing, building, and maintaining complex systems software that underpins enterprise technology platforms. This role delivers high‑quality systems solutions, drives technical execution, and ensures that software capabilities align with business and platform needs.

What You’ll Do

• Leads multiple engineering teams in the design, development, and enhancement of systems software, including operating environments, databases, utilities, and foundational platform services.
• Oversees requirements analysis, feasibility studies, and solution planning to ensure systems software meets functional, performance, and hardware compatibility expectations.
• Establishes technical direction for major software initiatives, guiding architectural choices, coding standards, and systems integration approaches.
• Ensures disciplined engineering practices across the full software lifecycle—design, coding, debugging, testing, deployment, and ongoing maintenance.
• Partners with product, infrastructure, and business groups to translate organizational needs into clear technical plans and prioritized backlogs.
• Identifies and resolves technical risks, performance issues, and system‑level dependencies affecting delivery timelines or platform stability.
• Builds capability within the organization by coaching engineering managers, supporting career development, and fostering a strong engineering culture.
• Manages team resources, delivery planning, and cross‑team coordination to ensure successful execution of projects and platform enhancements.
• Promotes continuous improvement through process optimization, tooling improvements, and adoption of modern systems engineering practices.

Education And Experience Requirements

• Required Education: Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree), advanced degree preferred.
• Required Experience: 8+ years of relevant experience, 4+ years as a People Leader.
• Understanding of modern Quality Engineering practices, including test automation, API testing, CI/CD, performance testing, observability, and integration testing tools such as Playwright, Postman, Rest Assured, GitHub Actions, Azure DevOps, Jenkins, JMeter, K6, Gatling, SonarQube, Splunk, Dynatrace, Datadog, and MuleSoft.
• More important than deep expertise in specific tools is the ability to develop and lead an automated, risk‑based quality strategy integrated throughout the software delivery lifecycleand an understanding of operating systems, hardware interaction, or platform services.
• Development technologies: .NET, Python, Java.
• Demonstrated ability to translate business requirements into technical solutions and guide teams through complex engineering challenges.
• Effective leadership, communication, and stakeholder management skills, with experience influencing across organizational boundaries.
• Proven record of delivering high‑quality systems software through disciplined engineering and operational practices.
• Ability to mentor engineering managers and support the growth of technical talent.

Location: Marlborough/Chelmsford, MA and Hillsboro, OR

Target Compensation: $164,000 - 197,000 annually + annual bonus

Schedule: Monday through Friday 8a-5p (40 hrs)

Who We Are

Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees Are Eligible For

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

First Tech is not currently offering Visa transfer/sponsorship for this position.