Director, Quality (Clinical Laboratory)

QUEST DIAGNOSTICS INC; Cleveland (OH); On-site; USD 150,000 - 190,000; Full time

Job summary

Quest Diagnostics Inc. is seeking a Director of Quality who will coordinate and direct all Quality Assurance functions and the QA training program within the Business Unit.

The role ensures that laboratory testing requirements are met through the Quality Management System and regulatory compliance. The candidate will participate in leadership communications, planning, and cross-functional coordination with Operations, Business, and Staffing leadership, while overseeing audits, document control,

Qualifications

• Leadership experience in a clinical laboratory or QA setting.
• Strong knowledge of federal and state laboratory regulations.
• Experience with CAPA, QMS, and quality systems.

Responsibilities

• Coordinate and direct all functions of Quality Assurance and the QA Training Program.
• Oversee QA operations, CAPA, quality improvement plans, and audits.
• Direct internal and external audits related to ISO, CAP, and regulatory bodies.
• Ensure training and competency requirements are defined and met.

Skills

Leadership

Regulatory compliance

Quality Improvement

Communication

Education

Bachelor’s Degree

Master’s Degree or MBA

Job description

Job Description

The Director, Quality is directly responsible for coordinating and directing all functions of Quality Assurance and theCA CLS Limited License Training Program. This position assumes responsibility for ensuring that all technical and business requirements for laboratory testing are in place and maintained through theQualityManagementSystem.

The Director, Quality sitsasamemberoftheBusinessUnit'sLeadershipTeamand is responsible for participating in all associated communications, planning and coordination activities and works closely with Managing Director-Operations/Business/Staffing.

Responsibilities:

• Ensurecompliancewithfederalandstatelawsandregulationsconcerninglaboratorytesting procedures and results.
• OverseeandmanageoperationsforQualityAssurance,theQualityImprovementSystem, State Licensure, and the CA CLS Limited License Training Program.
• ManagetheQualityImprovementSystem,whichincludes Root Cause Analysis,CorrectiveandPreventativeAction (CAPA) and Annual Quality Improvement Plans.
• DirectinternalandexternalauditsrelatedtoISO,CAP,StateLaboratoryAgenciesand Clinical Trials.
• Ensure quality of new test validations, including Laboratory Developed Tests
• Responsible for preparedness, the audit process, and follow-up activities.
• Ensure an effective program of Document Control is in place.
• Coordinate and approve development of scorecard metrics and goals for Business Unit.
• Prepare and maintain Management Review document
• Coordinate corporate quality and Customer directives with local procedures.
• AssureaccurateandtimelyresponsetoCustomerFeedbackanddemonstratecontinuous improvement to Customer Satisfaction Survey Scores.
• EnsureTrainingandcompetencyrequirementsaredefinedandachievedattheBusiness Unit.
• Responsible for Business Unit's compliance with Clinical Trials Service Level Agreement.
• Identify and relate the quality control, quality management requirements of Quest Diagnostics Inc. and the State, Federal and other agencies to department directors, managers,andsupervisorstoensurethattheserequirementsareimplementedandauditd
• for compliance.
• Advise the appropriate supervisor, managers, or technical director, if and when requirements are not met. Inform the Medical Director of such deviations.
• Advise the Medical Director regarding the quality status of the laboratory on a regularly scheduled basis.
• Manage off-site and in-house inspections, as required.
• Assemble and maintain procedures of Quality Assurance Department.
• Responsible for the selection, retention, training, evaluation and counseling of the Quality Assurance staff.
• Perform other related duties are requested by the Medical Director, and/or Managing Director.

Qualifications:

Required Work Experience:

• 10+ years in a Clinical Laboratory setting.
• 5+ years of demonstrated leadership and management responsibilities.
• 3+ years of experience in a Regulatory Environment or demonstrated knowledge in state and federal regulatory requirements.

Knowledge:

• Demonstrated knowledge in state and federal regulatory requirements.

Skills:

• Demonstrated skills and training in Quality Improvement.
• Excellent communication skills, verbal and written.
• Ability to work without direct supervision.

• Demonstrated ability to collaborate effectively across teams and functions.

People Leader Responsibility:

• Responsible for the selection, retention, training, evaluation and counseling of the Quality Assurance staff.
• 4 Direct reports and 3 Indirect Reports

Education

• Bachelor’s Degree (Required)
• Master’s Degree or PhD in Life Sciences or MBA highly desirable. (Preferred)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.