Director Quality and Regulatory

Advocate Health; Hazel Crest (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Advocate Health in Illinois seeks an experienced leader to direct the site ISO 9001 Quality Management System and oversee performance improvement initiatives. You will coordinate accreditation activities and serve as the hospital management representative for surveys.

You will also supervise HR functions, contract and document management, and budgeting while ensuring compliance with ethical conduct and regulatory requirements across the organization.

Qualifications

• Bachelor’s degree in healthcare or related field.
• 7 years in quality improvement, including 3 years in a leadership role.
• Advanced knowledge of Lean and Six Sigma methodologies.
• Strong analytical and statistical skills.
• Clinical knowledge of care processes.
• Proficiency with MS Office.

Responsibilities

• Directs and plans site clinical and admin functions of the ISO9001 Quality Management System.
• Monitors performance improvement activity per safety and health priorities.
• Leads external agency visits, accreditation surveys, and investigations.
• Prepares for DNV and ISO surveys as hospital management representative.
• Oversees peer review for physicians and APCs including OPPE/FPPE data.
• Oversees hospital contract management and evaluation processes.
• Manages document control, policies, and scope of service.
• Performs HR duties: hiring, promotions, evaluations, and staff morale.
• Develops operating and capital budgets and controls expenditures.
• Ensures compliance with Code of Ethical Conduct and applicable laws.

Skills

Lean Six Sigma

Analytical skills

Clinical knowledge

Facilitation

Change management

Project management

Communication skills

Education

Bachelor's degree in healthcare or related field

Tools

MS Office

Job description

Major Responsibilities:

• Directs, organizes, and plans the site clinical and administrative functions of the ISO9001 Quality Management System, including Quality Management Oversight Committee, and its requirements.

• Responsible for monitoring performance improvement activity in accordance with system and site safety and health outcomes priorities.

• Provides leadership and oversight to external agency visits, including accreditation and certification surveys, state surveys, and other agency investigations.

• Serves as the hospital management representative and preparation agent for DNV and ISO surveys

• Responsible for management and oversight of the hospital physician and APC peer review program including the provision of data and case review for OPPE and FPPE related processes.

• Oversees the hospital contract management program, including maintenance of a hospital log and overall evaluation.

• Responsible for the hospital document management program, including policies, procedures, scope of service, and other key site documents.

• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.

• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.

• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration and/or Certification Required:

• None Required.

Education Required:

• Bachelor’s degree in healthcare or related field.

Years of Experience:

• Typically requires 7 years’ experience in quality improvement. Includes 3 years’ experience in leadership role.

Knowledge, Skills & Abilities Required:

• Advanced knowledge of quality improvement methodologies (i.e. Lean, Six Sigma)

• Analytical and statistical skills

• Clinical knowledge of care processes

• Proficiency with MS Office

• Facilitation skills; excellent verbal and written communication skills

• Proficiency with change management

• Proficiency with project management

Physical Requirements and Working Conditions:

• Ability to sit for extended periods of time.

• Ability to travel to other AAH locations.

• Exposed to normal office environment.

• Operates all equipment necessary to perform the duties of the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.