Director, Quality Analytical Support

Merck; West Point (PA); On-site; USD 150,000 - 190,000; Full time

Job summary

Merck is seeking a Director, Quality Analytical Support to provide operational leadership for a West Point laboratory team. You will ensure right-first-time execution and compliance with cGMP/GLP standards while supporting deviation management, change control, and data integrity.

You will lead analytical scientists and SMEs, oversee workload planning and onboarding, and drive continuous improvement using established production systems to meet corporate objectives.

Responsibilities

• People Leadership: Lead, coach, and mentor a team of analytical scientists and subject matter experts. Conduct regular performance evaluations, support professional growth, and build technical capabilities within the team.
• Workload & Resource Planning: Manage team capacity and demand. Prioritize and assign tasks to ensure schedule adherence, timely technical support, and project delivery aligned with corporate objectives.
• Training & Onboarding: Oversee the technical onboarding of new team members. Ensure the team maintains up-to-date training on technical processes, laboratory systems, and compliance requirements.

Job description

Job Description

Position Overview

The Director, Quality Analytical Support provides operational leadership and technical oversight to a team of analytical subject matter experts (SMEs) supporting West Point laboratory operations. This team is responsible for direct shopfloor & operational support, deviation management, change control, and standards, sample, data, and inventory management.

The successful candidate will manage daily activities, foster a culture of compliance and safety, and drive continuous improvement utilizing established production systems to ensure robust, right-first-time execution and compliance with cGMP/GLP standards.

Primary Responsibilities (includes, But Are Not Limited To)

• People Leadership: Lead, coach, and mentor a team of analytical scientists and subject matter experts. Conduct regular performance evaluations, support professional growth, and build technical capabilities within the team.
• Workload & Resource Planning: Manage team capacity and demand. Prioritize and assign tasks to ensure schedule adherence, timely technical support, and project delivery aligned with corporate objectives.
• Training & Onboarding: Oversee the technical onboarding of new team members. Ensure the team maintains up-to-date training on technical processes, laboratory systems, and compliance requirements.