Director, Quality

Oura; San Francisco (CA); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

ŌURA is seeking a Director of Quality to lead a global quality organization across product, supplier, and manufacturing quality, ensuring quality and reliability from concept to sustainment. This role partners with Product Development, Hardware, Software, Reliability, Manufacturing, and Supply Chain to drive risk-based decisions and continuous improvement.

The position is hybrid, based out of our San Francisco office, with responsibilities spanning DFMEA, PFMEA, design reviews, validation, and

Qualifications

• 15+ years of experience in product quality, supplier quality, manufacturing quality, reliability, or a related engineering discipline.
• Experience leading quality for complex, high-volume consumer electronics, wearable, medical-adjacent, or similarly reliability-sensitive products.
• Ability to influence engineering, operations, suppliers, and executive leadership without direct authority.
• Bachelor’s degree in Mechanical, Electrical, Industrial, or Systems.

Responsibilities

• Lead a global quality organization across product quality, component quality, supplier quality, manufacturing quality, reliability, program quality, and sustaining quality.
• Define the company’s quality vision, operating model, standards, metrics, and priorities across development to sustainment.
• Embed quality across the product lifecycle from concept through EVT, DVT, PVT, launch, ramp, and sustaining.
• Collaborate with engineering and product leaders to influence architecture, materials, specifications, and manufacturability.
• Drive supplier quality and manufacturing readiness, with containment, corrective actions, and continuous improvement.

Skills

Quality leadership

Cross-functional leadership

FMEA

Root-cause analysis

Data-driven decisions

Education

Bachelor's degree in Mechanical, Electrical, Industrial, Systems

Job description

Our mission at ŌURA is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their the company Ring and its connected app. We’ve helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We’re looking for a Director, Quality to lead quality strategy and execution across the company’s global engineering organization and supply chain.

What You Will Do:

• In this role, you will ensure that quality and reliability are designed into our products, components, suppliers, and manufacturing processes from concept through development, launch, ramp, and sustaining operations. You will lead a global team of quality professionals and partner closely with Product Development, Hardware, Software, Reliability, Manufacturing, Supply Chain, Customer Experience, and external suppliers.

• You will connect customer and field needs to engineering requirements, component controls, supplier capability, manufacturing performance, and product reliability. Your team will help the company identify risks early, make evidence-based decisions, prevent defects, and resolve complex issues with durable corrective actions.

• This is a broad, highly cross-functional leadership role for an experienced quality executive who can set strategy, develop talent, influence engineering and operations leaders, and engage deeply in both product and supply chain quality when needed.

• Set the quality strategy: Define the company’s quality vision, operating model, standards, metrics, and priorities across product development, components, suppliers, manufacturing, reliability, and the field.

• Lead and develop a global quality organization: Build, mentor, and manage a high-performing team across product quality, component quality, supplier quality, manufacturing quality, reliability, program quality, and sustaining quality.

• Embed quality across the product lifecycle: Establish effective quality gates and decision criteria from concept and architecture through EVT, DVT, PVT, launch, ramp, and sustaining.

• Partner with engineering and product leaders: Influence product architecture, design decisions, materials, specifications, interfaces, validation plans, and manufacturability to prevent quality and reliability issues.

• Strengthen component and supplier quality: Translate product requirements into component specifications, supplier quality requirements, qualification plans, control plans, inspection strategies, and process controls. Drive supplier capability and performance across the global supply chain.

• Drive manufacturing readiness and performance: Ensure production processes are validated and controlled, with appropriate PFMEA, process capability, measurement systems, yield targets, traceability, reaction plans, and continuous improvement mechanisms.

• Lead risk-based quality planning: Establish disciplined use of DFMEA, PFMEA, reliability planning, design reviews, tolerance analysis, GR&R, SPC, DOE, and risk-based verification and validation.

• Own complex problem solving: Lead containment, failure analysis, root-cause investigation, corrective action, preventive action, and verification of effectiveness for product, component, supplier, manufacturing, reliability, and field issues.

• Build strong field-quality feedback loops: Use warranty, returns, customer support, field failure, reliability, manufacturing, and supplier data to identify systemic risks and drive improvements that reduce member impact and cost of poor quality.

• Lead launch and ramp readiness: Review product and component qualification, supplier capability, manufacturing readiness, validation evidence, yield, open risks, reliability results, and corrective actions before launch and ramp decisions.

• Govern quality-related changes: Ensure design, material, component, supplier, process, software, and manufacturing changes are evaluated for quality and reliability impact and implemented consistently through ECR/ECN and change-control processes.

• Establish a data-driven quality operating system: Define leading and lagging indicators across development, suppliers, manufacturing, and the field. Improve data quality, traceability, dashboards, and escalation mechanisms.

• Drive continuous improvement: Reduce defects, escapes, returns, warranty claims, rework, scrap, and other sources of cost of poor quality while improving product reliability, supplier performance, and customer experience.

• Influence cross-functional decisions: Provide clear, risk-based recommendations when quality, schedule, cost, performance, capacity, and supply continuity priorities compete.

• Communicate with senior leadership: Present concise assessments of product risk, supplier and manufacturing performance, launch readiness, field quality, and improvement priorities.

• Build a culture of prevention and accountability: Make quality a shared responsibility across engineering and operations, with clear ownership for requirements, validation, supplier controls, manufacturing execution, and sustained performance.

This is a hybrid role out of our San Francisco office.

What you'll bring

• 15+ years of experience in product quality, supplier quality, manufacturing quality, reliability, operations quality, or a related engineering discipline, including significant people leadership experience.

• Demonstrated success leading quality for complex, high-volume consumer electronics, wearable, medical-adjacent, or similarly reliability-sensitive products.

• Experience leading and developing teams across one or more of the following areas: product quality, component quality, supplier quality, manufacturing quality, reliability, program quality, or sustaining quality.

• A track record of establishing quality strategy, operating mechanisms, and measurable improvements from early product development through launch and sustaining.

• Strong understanding of product development, design verification and validation, component qualification, reliability engineering, supplier quality, manufacturing processes, and production ramp.

• Strong command of quality and problem-solving methods, including FMEA, 8D, CAPA, SPC, GR&R, DOE, root-cause analysis, control plans, and process capability.

• Experience using engineering, field, warranty, customer support, supplier, and manufacturing data to identify systemic risks and drive corrective action.

• Demonstrated ability to influence engineering, operations, suppliers, and executive leadership without relying solely on direct authority.

• Experience with engineering change control, supplier changes, component qualification, process validation, manufacturing readiness, or production quality improvement.

• Strong understanding of DFM/DFA, GD&T, Lean and Six Sigma principles, measurement systems, and quality management systems.

• Excellent written and verbal communication skills, including the ability to translate complex technical risks into concise decisions and actions.

• A self-directed, pragmatic, and resilient leadership style, with a willingness to engage deeply in details while maintaining a strategic perspective.

• Bachelor’s degree in Mechanical, Electrical, Industrial, System