Director, Provider Credentialing and Data Governance

Socket.dev; Madison (WI); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Hybrid work options

Performance bonus

401(k) match

Health benefits start DAY 1

Professional development

Job summary

WPS, a health solutions company, seeks a Director of Provider Credentialing & Data Governance to oversee credentialing programs, a data governance framework, and a provider directory strategy. You will lead cross-functional teams to transition legacy data into a next-generation platform and ensure regulatory compliance across digital and print channels.

The role oversees audits, vendor management, and performance metrics, with hybrid work options and opportunities for leadership development.

Qualifications

• Bachelor’s degree in healthcare administration, business management or related field.
• 10+ years of health plan work experience with 5+ years in leadership in provider relations, network development functions and/or credentialing.
• Deep understanding of relevant healthcare federal and state regulations.
• Strong leadership and team-building capabilities.
• Excellent interpersonal and communication skills with the ability to influence and build relationships across various stakeholders.
• Strong critical thinking and analytical skills.
• Demonstrated experience identifying, prioritizing and driving work efforts with the highest returns on investment to achieve desired health plan goals.
• Ability to work in a complex, rapidly evolving and deadline-driven environment with multiple internal and external stakeholders.

Responsibilities

• Establish enterprise standards and data governance to ensure a single, trusted source of provider information.
• Define and manage processes supporting provider configuration, demographic maintenance, and complex contract setup within core systems.
• Oversee vendor data management to maintain quality, compliance, and alignment with organizational goals.
• Manage and evaluate vendor performance and coordinate with leaders to identify risks, develop mitigation plans, and communicate status to senior leadership.
• Establish and maintain performance standards and quality measures that support ongoing provider directory accuracy and ensure provider directories meet all state and federal regulatory requirements across digital and print channels.
• Advance master data management practices and strengthen enterprise data governance related to provider information.
• Manage credentialing and recredentialing arrangements, contractual obligations, audits and corrective actions to maintain compliance with URAC/NCQA, CMS and all regulatory requirements.
• Serve as Chair for the internal Credentialing Committee, steering agenda design, high-risk case escalations, and Peer Review workflows.
• Maintain credentialing data integrity and reporting, monitor key performance metrics and turnaround times.
• Manages vendors relationships that assist with key business processes and workflows.
• Evaluate and implement vendor technologies to improve data, directory accuracy, and/or network adequacy monitoring. Oversees system upgrades, enhancements, and ongoing software updates.
• Lead, mentor, and develop staff to foster a culture of accountability, excellence, and engagement.
• Support division training to ensure consistent application of policies, guidelines, and regulatory requirements.
• Other job-related duties may be assigned as assigned.

Skills

Leadership

Communication

Critical thinking

Analytical skills

Stakeholder management

Project prioritization

Education

Bachelor's degree in healthcare administration or related field

Job description

Role Snapshot

The Director, Provider Credentialing & Data Governance oversees three highly interdependent pillars: Commercial credentialing/re-credentialing programs, a matrixed delegated credentialing audit framework, and maintainingpublic-facing provider directory integrity. This role is accountable to architect the transition and maintenance oflegacy data structures into a next-generation provider data platform. The Director directly impacts the Health Plan's financial accuracy, market expansions, and regulatory compliance by ensuring seamless provider data flowfrom initial onboarding through claims adjudication.

Salary Range

140-160k, pay may flucuate based on experience.

Hybrid Work Location

• This position will be hybrid, having the regional availability to come into our office 2 days a week. Our office location: WPS Corporate Center Building - 1717 W. Broadway in Madison, WI, 53713

How do I know this opportunity is right for me? If you enjoy the following:

• Establish enterprise standards and data governance to ensure a single, trusted source of provider information.
• Define and manage processes supporting provider configuration, demographic maintenance, and complex contract setup within core systems.
• Oversee vendor data management to maintain quality, compliance, and alignment with organizational goals.
• Manage and evaluate vendor performance and coordinate with leaders to identify risks, develop mitigation plans, and communicate status to senior leadership.
• Establish and maintain performance standards and quality measures that support ongoing provider directory accuracy and ensure provider directories meet all state and federal regulatory requirements across digital and print channels.
• Advance master data management practices and strengthen enterprise data governance related to provider
• information.
• Manage credentialing and recredentialing arrangements, contractual obligations, audits and corrective
• actions to maintain compliance with URAC/NCQA, CMS and all regulatory requirements.
• Serve as Chair for the internal Credentialing Committee, steering agenda design, high-risk case escalations, and Peer Review workflows.
• Maintain credentialing data integrity and reporting, monitor key performance metrics and turnaround times.
• Manages vendors relationships that assist with key business processes and workflows.
• Evaluate and implement vendor technologies to improve data, directory accuracy, and/or network adequacy monitoring. Oversees system upgrades, enhancements, and ongoing software updates.
• Lead, mentor, and develop staff to foster a culture of accountability, excellence, and engagement.
• Support division training to ensure consistent application of policies, guidelines, and regulatory requirements.
• Other job-related duties may be assigned as assigned.

Minimum Qualifications

• Bachelor’s degree in healthcare administration, business management or a related field or equivalent combination of education and experience.
• Ten (10) or more years of health plan work experience with 5 or more years in direct related work and leadership experience in provider relations, network development functions and/or credentialing.
• In depth understanding of relevant healthcare federal and state regulations and requirements.
• Exceptional leadership and team-building capabilities.
• Excellent interpersonal and communication skills with the ability to influence and build relationships across various stakeholders.
• Strong critical thinking and analytical skills.
• Demonstrated experience identifying, prioritizing and driving work efforts with the highest returns on investment to achieve desired health plan goals.
• Ability to work in a complex, rapidly evolving and deadline-driven environment with multiple internal and external stakeholders.

Preferred Qualifications

• Experience with data structures and systems and implementing new systems.

Benefits

• Hybrid work options available
• Performance bonus and/or merit increase opportunities
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
• Competitive paid time off
• Health insurance, dental insurance, and telehealth services start DAY 1
• Professional and Leadership Development Programs
• Review additional benefits: (https://www.wpshealthsolutions.com/careers/)

Who We Are

WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready.

Culture Drives Our Success

WPS’ culture is where the great work and innovations of our people are seen, fueled and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce—both current and future—to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition.