Director, Program Management

Razorfish; Chicago (IL); On-site; USD 135,000 - 194,000; Full time

Benefits offered by this job

Paid Family Care

Flexible working arrangements

Tuition Assistance

Health/Wellness reimbursements

Matching Gifts

Work Your World

Job summary

Razorfish is seeking a Director of Program Management in the United States to lead cross-functional teams and deliver complex, multi-channel marketing programs for a premier technology brand. You will oversee planning, budgeting, risk management, and client relationships, driving high-quality outcomes.

You’ll partner with strategy, creative, and production to optimize delivery and ensure programs meet business goals.

Qualifications

• 10+ years project/program management experience including managing multi-channel marketing projects for a digital or advertising agency.
• Enterprise B2B marketing experience is a plus.
• Experience using waterfall, and hybrid methodologies; Agile experience is a plus.
• Knowledge of Strategy, Creative and Long-form Content production workflows.
• Experience with PMP tools – Smartsheet or Workfront preferred.
• Experience communicating directly with clients.
• Experience managing multiple full project lifecycles from Client brief to Production and reporting.
• Experience managing multiple projects simultaneously.
• Demonstrated ability to craft and define a project plan based on assumptions.

Responsibilities

• Structures and manages integrated, multi-track projects and/or programs of multiple projects.
• Manage multi-channel B2B campaigns from client brief through strategy, content, production hand-off and post-campaign reporting.
• Provide purpose, direction and motivation to team; clarify objectives and success criteria.
• Create project management deliverables such as plans, reports, trackers and risk logs.
• Manage scope and develop/integrate project plans.
• Track risks and issues across programs.
• Set quality and performance standards.
• Maintain project dashboards and information systems.
• Assess roadblocks and risks and resolve them.
• Oversee hand-offs to production and cross-capability QA.
• Manage client relationships and day-to-day contacts.
• Apply lessons learned and adapt processes to client needs.
• Foster a positive, collaborative team environment.
• Stay aware of industry trends to shape client solutions.

Skills

Project management

Client leadership

Cross-channel marketing

Waterfall & hybrid

Agile experience

PMP tools

Client communication

Lifecycle management

Multi-project management

Strategic planning

Tools

Smartsheet

Workfront

Job description

Company Description

Hi there—at Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record.

Company Description

Hi there—at Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record.
Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what’s coming, but to help our clients actively shape the future. No matter the trend or cultural moment, delivering real business impact wouldn’t be possible without our people. We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence.
If you’re motivated to work alongside top performers, push the boundaries of what’s possible, and help define where technology, business, and marketing are headed next—this is the place to do it.
Join us at razorfish.com.

Overview

As a Director of Program Management, you’ll combine strategic thinking, problem-solving, client leadership, and strong project management to deliver cross-channel marketing solutions for one of the world’s most innovative and respected technology brands! You’ll lead cross-functional teams, build trusted client relationships, and oversee complex programs from planning through delivery—managing timelines, budgets, scope, quality, and risk along the way. You’ll create a collaborative, high-performing team environment by aligning multiple disciplines, driving clear communication. With a strong command of project management tools and methodologies, you’ll help teams navigate tradeoffs, solve challenges, and consistently deliver high-quality work.

Responsibilities

• Structures and manages integrated, multi-track projects and/or programs of multiple projects
• Manage multi-channel B2B campaigns (e.g. web, social media, webinars, events, long form video, podcasts, etc.) from client brief through strategy development, content development, hand-off to production and post-campaign reporting
• Provide purpose, direction and motivation to team. Clarify and communicate project objectives and success criteria.
• Create project management deliverables(ex: Project plans/schedules, status reports, deliverable trackers, production hand-off documents, risks & issues logs, etc.)
• Manage scope.
• Develop and track integrated project plans.
• Project and/or program risks and issues tracking and management.
• Set quality and performance standards.
• Maintains project tracking, dashboards and information systems.
• Assess and manage project roadblocks and risks.
• Manages hand-offs to and cross-capability oversight and quality assurance with the production capability for any in-scope deliverables or assets through execution and launch.
• Manage client relationships (expectations, communications, negotiations, escalation, feedback, etc.)
• Provides day-to-day project contact for the client.
• Leverage best practices and applies lessons learned from previous projects; develops/adapts ways of working based on client needs and processes.
• Ensures a positive, collaborative work environment for the team.
• Maintains awareness of the current industry environment that shapes opportunities for client solutions (i.e. news events, trends, mergers, etc.).
• Contribute to the ongoing development of the Program Management Discipline and community.

Qualifications

• 10+ years project/program management experience including managing multi-channel marketing projects for a digital or advertising agency.
• Enterprise B2B marketing experience is a plus.
• Experience using waterfall, and hybrid methodologies; Agile experience is a plus.
• Knowledge of Strategy, Creative and Long-form Content production workflows.
• Experience with PMP tools – specific platform not required, Smartsheet or Workfront preferred.
• Experience communicating directly with clients.
• Experience managing multiple full project lifecycles from Client brief and Strategy development through final delivery or hand-off to Production and campaign reporting.
• Experience managing multiple projects simultaneously.
• Demonstrated ability to craft and define a project plan based on assumptions, requiring complex scenario planning ahead of project kickoff.

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources.

Our Best-in-class Wellness And Benefits Offerings Include

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $135,375.00 - USD $194,460.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 2/2/2027.