Director, Product & Solutions Marketing -Autonomous IT & AI-Native Workflows

ServiceNow; San Diego (CA); On-site; USD 173,200 - 303,100; Full time

Benefits offered by this job

Health plans

401(k) plan

ESPP

Matching donations

Flexible time away

Family leave

Job summary

ServiceNow seeks a senior product marketing leader to harmonize IT operations and AI-native workflows into a single, market-defining story. You will connect ITSM, ITOM, and emerging AI-native solutions, shaping the category narrative while guiding GTM and analyst engagement.

This role operates at senior level, collaborating with peers across marketing, product, and sales to drive impact. You will build influential relationships with CIOs/CTOs and translate their needs into compelling portfolio

Qualifications

• 10+ years in product marketing, product management, or marketing leadership.
• Direct experience in IT operations, ITSM, ITOM, security, or adjacent enterprise software.
• Track record building category or platform narratives that combine multiple product stories.
• Ability to lead through influence across peer teams and executives.
• Fluency in AI-native product marketing and practical customer value.
• Experience hiring, coaching, and growing marketing teams.
• Comfort moving between narrative work and hands-on execution; travel up to 25%.

Responsibilities

• Define the portfolio-level narrative and go-to-market strategy for Autonomous IT and AI-native workflows.
• Own the AI-native category play: positioning, thought leadership, flagship narrative.
• Shape connective GTM across the portfolio and align analyst/press narratives.
• Represent ServiceNow's Autonomous IT voice with customers, analysts, and press.
• Build relationships with CIOs/CTOs and translate needs into the portfolio story.
• Collaborate with global marketing, product management, sales, and partners.
• Develop a library of customer proof points across industries and use cases.
• Lead and grow a high-performing product and solutions marketing team.

Skills

Product marketing leadership

IT operations fluency

Category narratives

Influence & collaboration

AI-native marketing

Hiring & coaching

Executive storytelling

Travel up to 25%

Job description

Director, Product & Solutions Marketing -Autonomous IT & AI-Native Workflows

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Flexible or Remote

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

IT is being rewritten in real time, and ServiceNow is leading it.We'relooking for a product marketing leader to own the story that ties our AI-native IT portfolio together — how Autonomous Service Operations, Autonomous IT, and the products underneath them add up to one market-defining category, not a list of features.

Reporting to the Sr. Director, Product & Solutions Marketing, Technology Workflows, this is a portfolio-level role, not a product-line one. Product-line PMMs on ITSM, ITOM, and the rest of the Technology Workflows team already own positioning, messaging, and GTM execution for their own products. Your job is to define how those stories connect: the category narrative, the AI-native thesis, and the through-line that makes ServiceNow's Autonomous IT vision bigger than the sum of its products.

You'rea product marketer at your core — sharp on positioning, messaging, and GTM — but youoperateat the altitude of a CMO. You think across business units, not within one, and you can turn a fragmented set of product stories into a single, credible narrative that CIOs and CTOsactually believe. This role has no direct authority over the product-line teams whose stories it connects, so your currency is the quality of your thinking and the relationships you build with your PSM peers.

What you get to do in this role

• Define the portfolio-level narrative and go-to‑market strategy for Autonomous IT — the story that connects ITSM, ITOM, and emerging AI-native solutions into one coherent category, while product-line PMMs own execution within their own areas.
• Own the AI-nativecategoryplay: positioning, thought leadership, and the flagship narrative that puts Autonomous IT on the map with customers, analysts, and the industry.
• Shape connective GTM across the portfolio — integrated campaigns, a unified analyst and press narrative, and a flagship story that fellow PSM leaders build their own programs around.
• Take the stage as ServiceNow's voice on Autonomous IT with customers, analysts, and press — the person who can explain where the category is headed and why ServiceNow is positioned to lead it.
• Build trusted relationships with CIOs, CTOs, and IT leaders at the companies buying into thisvision, andtranslate what they care about back into the portfolio story.
• Partner with global marketing, product management, sales, solution consulting, and the partner ecosystem — not to run their programs, but to make sure they all add up to one story.
• Cultivate a portfolio-wide library of customer proof points spanning industries and use cases that make the Autonomous IT thesis concrete instead of aspirational.
• Build and grow a team of product and solutions marketers who can execute at this altitude alongside you.

To be successful in this role you have:

• 10+ years in product marketing, product management, or marketing leadership, including experience owning positioning and GTM across multiple products or a portfolio — not cuma single productline.
• Direct experience in IT operations, ITSM, ITOM, security, or adjacent enterprise software, with enough technical fluency to speak credibly with IT buyers and their teams.
• A track recordof building category or platform narratives — you can point to work where several product stories became one bigger story the market bought into.
• Proven ability to lead through influence across peer product marketing teams, product management, sales, and marketing — this role earnsalignment,itdoesn'tmandate it.
• Fluency in AI-native product marketing: you can talk about what agentic AIactually doesfor a customer, not just that AI is transformative.
• Experience hiring, coaching, and growing high‑performing marketing teams.
• Comfortable moving between executive-level narrative work and hands‑on execution — decks, talk tracks, and campaign briefs included.
• Up to 25% travel to support customer, analyst, and industry events.

JV19

For positions in this location, we offer a base pay of $173,200 - $303,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [emailprotected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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