Director Product Management - Utilization Management

Socket.dev; Pennsylvania; On-site; USD 120,000 - 150,000; Full time

Job summary

Highmark Health is seeking a senior product leader to guide the Utilization Management product management teams, shaping strategy, roadmaps, and value realization. The role partners with UM operations and product delivery to define problems, analyze market trends, and align product initiatives with business goals for providers, plans, and employees.

You will lead cross-functional teams through ideation to launch, write requirements and user stories, manage backlogs, conduct usability testing,

Qualifications

• Experience leading product management teams for healthcare or health IT products.
• Strong ability to define product vision, strategy and multi-year roadmaps.
• Proven track record in delivering customer-centric solutions with measurable outcomes.

Responsibilities

• Lead UM product management strategy, roadmap, and value realization.
• Partner with UM operations and product delivery to align initiatives with business goals.
• Define requirements, user stories, and acceptance criteria; manage backlog and track progress.
• Conduct market research, competitive analysis, and customer insights to identify opportunities.

Skills

Product strategy

Roadmapping

Cross-functional leadership

Market research

Job description

Company :

Highmark Health

Job Description :

JOB SUMMARY

This job will lead our Utilization Management product management teams including strategy, roadmap formulation, and value realization. This position will partner closely with UM operations and UM product delivery in driving our UM strategy and capabilities. This role will be accountable for leveraging a deep understanding of business and customer problems to solve, market trends, and business goals for defining, developing, and launching products & solutions that meet the evolving needs of our customers, providers, and employees, deliver exceptional experiences and drive business outcomes. The incumbent will be a key driver in shaping the future of our product portfolio and ensuring its alignment with our overall business objectives.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Product Strategy & Vision
  • Define and articulate a clear product vision and strategy, communicating it effectively to stakeholders across the organization. Conduct market research, competitive analysis, and customer insights to identify unmet needs and opportunities for product innovation. Apply Human Centered Design principles to develop new products and experiences that delight and create durable customer and business value
  • Socialize product strategy and roadmap with key stakeholders and obtain buy-in
  • Develop and maintain a comprehensive multi-year product roadmap that aligns with the company's strategic goals and segment/market trends.
  • Identify & develop relationships with stakeholders to foster collaboration and influence business strategies & adjust product roadmap & strategy.
• Product Development & Management
  • Lead the product development process from ideation to launch, working closely with cross-functional teams including engineering, design, technology, operations, marketing, and sales.
  • Define product requirements, user stories, and acceptance criteria, ensuring alignment with experience strategy, business objectives, and customer needs.
  • Manage product backlog, prioritize features, and track progress against timelines, budgets, and value realization
  • Conduct user testing and gather feedback to continuously improve product usability and performance.
• Product Lifecycle Management
  • Monitor product performance metrics