Director, Product Management, Servicing Experience & Platforms

Nexxt, Inc.; Wilmington (DE); On-site; USD 210,000 - 239,000; Full time

Job summary

Capital One is seeking a Director of Product Management for Servicing Experience & Platforms in Wilmington, DE. You will own end-to-end strategy, align cross-functional teams, and apply agentic AI-driven insights to accelerate self-service and accuracy for customers.

Lead a diverse team of PMs, engineers, and data scientists to deliver measurable outcomes. This role emphasizes transforming operations, leveraging AI, and driving cross-organizational alignment with Capital One's product framework

Qualifications

• Bachelor's degree in any field and at least 5 years of Product Management experience.
• Experience translating business strategy and analysis into consumer-facing digital products.
• Ideal candidate will have hands-on experience owning end-to-end strategy and execution within a fast-moving tech company.
• Is agentic development forward, uses Claude and agentic software/product development frameworks, with a strong analytical acumen.

Responsibilities

• Reimagine operational processes and leverage capabilities to unlock self-servicing and speed for customers.
• Build and execute a strategy across multiple operations teams to scale products and meet efficiency targets.
• Lead high-performing, cross-functional teams of product managers, engineers, designers, and data scientists.
• Drive transformation by modernizing how we work and deliver measurable customer impact.

Skills

End-to-end ownership

Team leadership

AI-enabled strategy

Data-driven decisions

Product strategy

Education

Bachelor's degree in any field

Tools

Claude

AI tooling

Job description

Director, Product Management, Servicing Experience & Platforms

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

At Capital One, the Bank Product vision is "to be the best product organization in finance-the one that raises the standard for the entire industry." As a Product Leader, you will:

As a Product Leader, you will:

Reimagine our operational processes and leverage capabilities - including agentic automation, money movement, and messaging - to unlock self-servicing, speed, transparency, and accuracy for our customers and empower our frontline and back office associates to focus on the decisions that matter.

Build and execute a strategy spanning multiple operations teams that will unlock differential customer experiences and enable the Bank and its products to scale seamlessly, meeting its Operational Efficiency targets.

Build and lead high-performing, inclusive teams of product managers and extended teams of engineers, designers, strategists and data scientists.

The Servicing and Platforms team drives this transformation by modernizing how we work, learn, and deliver value. We are moving the bank toward a destination-backed model where empowered, cross-functional teams use rapid experimentation and data-driven discovery to turn strategy into measurable customer impact.

We deliver on this mission through four core focus areas:

Strategic Upskilling: Equipping our PMs with the world-class frameworks needed to drive strategy, make data-backed decisions, and solve the complex customer problems required to meet the Bank's ambitious goals.

AI-Enabled Discovery: Leading the "AI Understand" roadmap to discover how emerging generative and agentic technologies will fundamentally reshape the PM workflow and technical fluency.

Accelerated Experimentation: Developing new strategic initiatives that allow for faster learning and market validation by bypassing traditional delivery bottlenecks.

XFN Operating Models: Refining our working models to ensure our cross-functional teams are unified and oriented toward the same goals and outcomes.

Capital One Product Framework

Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks

Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

Bachelor's degree in any field and at least 5 years of Product Management experience

Preferred Qualifications:

Experience translating business strategy and analysis into consumer facing digital products

Ideal candidate will have recent, hands-on experience owning end to end strategy and execution within a fast-moving technology corporation

Is agentic development forward, uses Claude and agentic software/product development frameworks, with a strong analytical acumen

At least 2 years of experience managing a team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $230,400 - $263,000 for Director, Product Management

New York, NY: $251,400 - $286,900 for Director, Product Management

Richmond, VA: $209,500 - $239,100 for Director, Product Management

Wilmington, DE: $209,500 - $239,100 for Director, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (~~~) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ~~~ or via email at ~~~ . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to ~~~

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).