Director, Product Management, Debit Customer Experiences

ITSMF; McLean (VA); On-site; USD 230,000 - 263,000; Full time

Job summary

Capital One is seeking a Director of Product Management for Debit Customer Experiences in McLean, VA. The role requires strong leadership, cross-functional influence, and a focus on improving the entire debit journey—from activation to ongoing engagement.

The position carries a salary range of $230,400 to $263,000 with performance incentives and long-term incentives. This is a high-impact role within Capital One's Retail Bank Product Space.

Qualifications

• Bachelor's degree in any field and at least 5 years of Product Management experience.
• At least 2 years of People Management experience.
• Experience translating business strategy into consumer facing digital products.
• Background in Fintech or Big Tech preferred.

Responsibilities

• Lead Debit Customer Experiences across the end-to-end journey from card activation to ongoing engagement.
• Partner with Design on UX research and with Tech on delivery and risk management.
• Align cross-functional teams to drive customer value and scalable outcomes.

Skills

Product Management

People Management

Fintech Experience

Stakeholder Collaboration

Job description

Director, Product Management, Debit Customer Experiences

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

This role supports our Debit Customer Experiences in our Retail Bank Product Space. We are looking for someone looking for someone with a very strong product skillset who is focused on creating a winning debit customer experience across the customer journey. From activating their cards through increasing their engagement to retaining their spend the ideal candidate will be someone who has a strong ability to prioritize and work closely with teams to understand the business drivers/context, has a strong design sense and can partner closely with Design on UX/customer needs research, and can work closely with the tech teams on well-managed delivery.

Capital One Product Framework

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Bachelor's degree in any field and at least 5 years of Product Management experience
• At least 2 years of experience in People Management

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products
• Experience coming out of Fintech or Big Tech Corporations
• 3 + years of experience in People Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $230,400 - $263,000 for Director, Product Management

New York, NY: $251,400 - $286,900 for Director, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).