Director, Product Management - Core Platfrom and Operational Excellence

SupportFinity™; Mountain View (CA); On-site; USD 200,000 - 320,000; Full time

Job summary

Intuit in Mountain View seeks a Director of Product Management for Core Platform and Operational Excellence to shape the vision for our platform and its reliability at scale. You will lead a ~25-30 person team and drive multi-year roadmaps with a strong focus on developer productivity and platform adoption.

You will own data-driven prioritization, partner with Platform Development, and influence senior leadership to deliver measurable business impact across a large engineering organization.

Qualifications

• 12+ years in product management or technical program leadership for platform/infrastructure
• 5+ years leading platform PM teams, including managing managers
• Deep technical acumen in cloud infrastructure: Kubernetes, container orchestration, service mesh, observability
• Experience with large-scale distributed systems and operating at scale
• Track record of driving platform adoption across a large engineering organization
• Excellent people management and collaboration in a matrix organization
• Undergraduate degree in computer science, engineering, or related field

Responsibilities

• Define and lead the vision and strategy for Core Platform and Operational Excellence with a multi-year roadmap
• Grow and develop a high-performing team of ~25-30; attract and retain PM/XD talent across M3 managers
• Partner with PD engineering to drive platform reliability, performance, and adoption metrics
• Take a data-driven approach to prioritizing platform investments
• Drive platform adoption across Intuit with BU engineering teams
• Champion operational rigor and reliability culture across platform teams
• Represent platform capabilities to senior leadership and translate investments into business value
• Collaborate with adjacent platform teams to ensure a coherent experience

Skills

Platform PM leadership

Kubernetes expertise

Service mesh

Observability tools

Distributed systems

People management

Education

Bachelor's degree in CS or related

Tools

Kubernetes

Monitoring tools

Job description

Director, Product Management - Core Platfrom and Operational Excellence

Intuit | Posted Mar 11

Full-time

Mountain View

Negotiable

Master (>10 yrs)

Overview

Intuit is transforming into an open, trusted, and easy-to-build platform where we and other partners solve the most pressing customer problems and deliver awesome experiences. Our AI-driven expert platform strategy is driving strong momentum and accelerating innovation. Central to this strategy is a robust, reliable, and scalable platform infrastructure that enables development velocity for thousands of engineers across Intuit.

We're looking for an experienced platform product leader who is passionate about infrastructure, operational excellence, and enabling developer productivity at scale. This leader will bring deep technical acumen combined with customer-obsessed thinking to ensure our platform capabilities are reliable, performant, and easy to adopt.

Scope

Core Platform Infrastructure

• IKS (Intuit Kubernetes Service): Intuit's enterprise Kubernetes platform serving thousands of workloads across the company. You will drive the product strategy for container orchestration, cluster management, and platform capabilities that enable teams to deploy and scale applications reliably.
• Traffic Management: Platform capabilities for service mesh, load balancing, ingress/egress, and network policies that ensure reliable, secure, and performant communication across Intuit's distributed systems.
• Cloud Workspaces: Developer environments and tooling that accelerate the inner loop for Intuit engineers, including cloud-based development environments, local development tools, and "Done For You" (DFY) platform capabilities.

Operational Excellence

• Observability: Platform capabilities for metrics, logging, tracing, and alerting that give teams visibility into system health and performance. Drive strategy for unified observability across Intuit's platform.
• Incident Management: Capabilities and processes for detecting, responding to, and recovering from production incidents. Partner with SRE teams to continuously improve incident response and reduce MTTR.

Safety Engineering

Platform guardrails, compliance automation, and safety controls that enable teams to move fast while maintaining security and reliability standards.

Responsibilities

• Define and lead the vision and strategy for Core Platform and Operational Excellence, setting a multi-year roadmap aligned with Intuit's platform strategy and AI-driven transformation
• Grow and develop a high-performing, diverse team of ~25-30 people; attract, grow, and retain excellent PM and XD talent across multiple M3 managers
• Partner deeply with PD (Platform Development) engineering leaders to drive platform reliability, performance, and adoption metrics
• Take a data-driven approach to prioritizing platform investments, balancing foundational infrastructure work with customer-facing capabilities
• Drive platform adoption across Intuit, working with BU engineering teams to understand their needs and ensure platform capabilities meet their requirements
• Champion operational rigor and reliability culture, ensuring the platform teams practice what they preach on observability, incident management, and safety
• Represent platform capabilities to Intuit senior leadership, translating technical investments into business value and advocating for strategic platform investments
• Build strong partnerships with adjacent platform teams (Identity, Data Platform, AI Foundations) to ensure coherent platform experience

Qualifications

Must Have

• 12+ years in product management or technical program leadership, with significant experience in platform/infrastructure products
• 5+ years leading platform PM teams, including experience managing managers (M3+ leaders)
• Deep technical acumen in cloud infrastructure: Kubernetes, container orchestration, service mesh, observability tools (metrics, logging, tracing)
• Experience with large-scale distributed systems and the operational challenges they present
• Track record of driving platform adoption across a large engineering organization (1000+ engineers)
• Excellent people management skills to build, inspire, and coach a high-performing team and lead effectively in a matrix organization
• Strong collaboration and communication skills - ability to translate technical platform concepts for business stakeholders
• Undergraduate degree in computer science, engineering, or related field (or equivalent experience)

Nice To Have

• Experience with Kubernetes at scale (multi-cluster, multi-tenant environments)
• Background in SRE, DevOps, or infrastructure engineering
• Experience with cloud providers (AWS, Azure, GCP) and hybrid/multi-cloud strategies

Pay & Benefits

• Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

About the company

Intuit