Director, Product Management – Conversational Intelligence, Voice

Segment (Twilio); Seattle (WA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Flexible time off

401k benefits

Medical, dental, vision coverage

Parental leave program

Employee referral bonuses

Job summary

Outreach is seeking a senior leader to own product strategy across conversation intelligence, voice, and dialing. The role focuses on transforming customer conversations into agentic actions and coaching leaders with data-driven insights.

You will lead cross-functional teams, drive AI-native experiences, and guide a roadmap that accelerates deals and improves rep performance. This leadership position blends AI, data, and go-to-market strategy in a fast-paced environment.

Qualifications

• 8+ years building software with ownership of prioritization, trade-offs, and timelines.
• 2+ years managing product teams.
• Experience building conversation intelligence, voice, or dialing products.
• Strong cross-functional collaboration and communication skills.

Responsibilities

• Define and own the product strategy for conversation intelligence, voice, and dialing.
• Deliver AI-native experiences and workflows using the latest model and technology advancements.
• Ship AI/ML features with engineering, data science, and design teams that turn conversations into actions.
• Lead discovery and roadmap sessions with key prospects and customers.
• Lead and develop a team of product managers across multiple scrum teams.
• Partner with product marketing to build enablement and positioning, thought leadership on agentic execution for GTM teams.
• Incorporate customer feedback to inform prioritization and long-term bets.

Skills

Product strategy

Team leadership

Conversation intelligence

Voice and dialing

VoIP familiarity

Education

Bachelor's degree

MBA preferred

Tools

VoIP infrastructure

Speech-to-text

NLP pipelines

Real-time audio/video

Job description

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. The Team Outreach is the agentic revenue platform built for modern go-to-market teams. We help revenue organizations run their entire sales motion, from first touch to closed deal to post sales, inside a single platform that goes beyond insights and delivers actions to sellers to move deals and revenue forward. Conversation intelligence, voice, and dialing sit at the center of that motion. Every customer conversation generates signal. Outreach captures that signal and turns it into action: real-time coaching for reps, automatic follow-ups, and the deal and pipeline intelligence leaders need to know where to focus, what to fix, and how to improve. Reps close more. Leaders lead better. The conversation is where it starts.

The Role

This leader will own product strategy and execution across conversation intelligence, voice, and dialing. The mission is to transform every customer conversation into agentic action: coaching reps in the moment, accelerating deals, and giving leaders a clear, data-driven view of where to invest their time and how to improve their team performance and sales strategy. This role sits at the intersection of AI and data, voice and video, to deliver real-time coaching and actions. It requires a sharp point of view on both seller and sales leadership personas, and a track record of building product that changes how teams work, not just how they report.

Your Daily Adventures Will Include

• Define and own the product strategy for conversation intelligence, voice, and dialing
• Deliver AI-native experiences and workflows, building on the latest model and technology advancements
• Ship AI and ML features with world-class engineering, data science, and design teams that turn conversations into agentic actions
• Lead discovery and roadmap sessions with key prospects and customers
• Lead and develop a team of accomplished product managers, driving strategy across multiple scrum teams, enabling high performance, and championing strong processes and best practices
• Partner with product marketing to build enablement and positioning, thought leadership on agentic execution for go-to-market teams
• Build deep understanding of customer feedback and product stickiness to inform prioritization and long-term bets

Our Vision of You

• 8+ years building great software with ownership of prioritization, trade-offs, and timelines; 2+ years managing product teams
• Experience building conversation intelligence, voice, or dialing products preferred, including familiarity with VoIP and telephony infrastructure, speech-to-text and NLP pipelines, real-time audio and video processing
• Proven ability to define long-term strategy while driving near-term product impact in fast-paced, entrepreneurial environments
• Deep understanding of customer needs with strong drive to solve hard problems and demonstrated technical credibility with engineering teams
• Strong cross-functional collaboration, influence, and communication skills with the ability to create clarity in complex, ambiguous domains
• Bachelor's degree required; MBA or related graduate degree preferred
• Prior B2B SaaS product experience

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We are dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants—including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.