Director, Product Management, AI – Payments

Capital One National Association; New York (NY); On-site; USD 251,000 - 287,000; Full time

Job summary

Capital One is seeking a Director of Product Management focused on AI for Payments. You will own the AI strategy and AI product portfolio, guiding where AI adds value in design, build, rollout, and operation of new products, while partnering with product and engineering teams.

This hands-on leader will drive responsible AI practices, stand up shared AI capabilities, and raise AI fluency across the organization as the field evolves, delivering measurable improvements for customers and operations.

Qualifications

• Bachelor's degree in any field and at least 5 years of Product Management experience.
• Experience translating business strategy and analysis into consumer facing digital products.

Responsibilities

• Define the AI product strategy and investment roadmap — including where AI fits and build/buy/partner decisions
• Deliver measurable impact from applying AI — both operational improvements and customer-outcome gains
• Ensure responsible AI practices
• Stand up and manage shared AI capabilities that facilitate adoption across teams
• Raise AI fluency across the organization and maintain it as the field evolves
• This is a hands-on, player-coach role: expect to be in the work yourself while leading a lean team

Education

Bachelor's degree

Job description

Director, Product Management, AI – Payments

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

The Payments Platform is key to powering Capital One’s current and future financial products. As a Director of Product Management, you will own the AI strategy and AI product portfolio for the Payments organization. You’ll discover where AI creates value — in the workflows of how we design, build, roll out, and operate new products, as well as in the experiences that customers touch — you’ll decide where it doesn’t belong, and you’ll lead the responsible delivery of that value to production, in close collaboration with other product teams and with engineering teams. As part of the role, you will:

• Define the AI product strategy and investment roadmap — including where AI fits and build/buy/partner decisions
• Deliver measurable impact from applying AI — both operational improvements and customer-outcome gains
• Ensure responsible AI practices
• Stand up and manage shared AI capabilities that facilitate adoption across teams
• Raise AI fluency across the organization and maintain it as the field evolves

This is a hands-on, player-coach role: expect to be in the work yourself while leading a lean team.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Bachelor's degree in any field and at least 5 years of Product Management experience

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $230,400 - $263,000 for Director, Product Management

New York, NY: $251,400 - $286,900 for Director, Product Management

Richmond, VA: $209,500 - $239,100 for Director, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.