Director, Product Management

Mastercard; New York (NY); On-site; USD 187,000 - 318,000; Full time

Job summary

Mastercard in New York is seeking a Director, Network Products to lead ideation and build of next-generation value-added services across Mastercard's global core payments network. You will identify unmet customer needs, shape early product frameworks, and translate opportunities into scalable network-level solutions.

You will partner with technology, operations, GTM, and regional teams to move ideas from concept to scale, leveraging deep payments domain expertise and executive storytelling to

Qualifications

• Experienced product leader with extensive experience in payments, financial services, and FinTech.
• Deep understanding of payment network economics, transaction processing, and the broader financial services ecosystem.
• Strong knowledge of competitor and partner value-added services across the payments value chain.
• Proven track record of developing new products from concept through early architecture and pilot launch.
• Strong customer orientation with the ability to translate qualitative insights and quantitative analysis into clear product direction.
• Excellent communication and presentation skills, with comfort engaging executives and external clients on complex topics.
• Demonstrated ability to thrive in ambiguous, fast-paced environments and lead cross-functional teams without direct authority.
• Strategic thinker with strong execution discipline and a bias for action.

Responsibilities

• Lead discovery and development of new value-added service ideas that extend Mastercard's core network capabilities.
• Engage deeply with customers (issuers, acquirers, processors, fintechs) to uncover pain points and opportunities.
• Build initial product frameworks, including problem definition, hypothesis development, and value proposition design.
• Partner with technology teams to shape early solution design and define foundational system requirements.
• Benchmark competitor offerings and identify white-space opportunities for differentiation.
• Translate market signals and customer insights into compelling product concepts, business cases, and roadmaps for executives.
• Collaborate with regional teams to validate concepts across geographies and align on prioritization.
• Partner with commercialization, pricing, and legal teams to define go-to-market strategy.
• Influence senior stakeholders through executive-ready narratives and visuals to secure investment.
• Drive the early-stage innovation pipeline from concept through pilot and scale.

Skills

Payments domain

FinTech

Executive communication

Cross-functional leadership

Product strategy

Strategic thinking

Analytical skills

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management

Title and Summary

Director, Product Management – Network Products

Director, Product Management

Overview

Job Description Summary

The Director, Network Products will lead the ideation and build of the next-generation value-added services across Mastercard's global core payments network. This role focuses on identifying unmet customer needs, shaping early product frameworks, and translating emerging opportunities into scalable network-level solutions. The position requires deep domain expertise in payment networks and financial services, strong product intuition, and the ability to partner with technology, operations, GTM, and regional teams to move ideas from concept to build.

The Role

• Lead the discovery and development of new value-added service ideas that extend Mastercard's core network capabilities
• Engage deeply with customers (issuers, acquirers, processors, fintechs) to uncover pain points, unmet needs, and emerging market opportunities
• Build initial product frameworks, including problem definition, hypothesis development, customer segmentation, and value proposition design
• Partner with technology teams to shape early solution design, assess feasibility, and define foundational system requirements
• Apply deep knowledge of payment networks and financial services to benchmark competitor offerings (e.g., payment networks, processors) and identify white-space opportunities for differentiated services
• Translate market signals and customer insights into compelling product concepts, business cases, and roadmaps for executive review
• Collaborate with regional product and market-facing teams to validate concepts across geographies and align on prioritization
• Partner with commercialization, pricing, and legal teams to define go-to-market and commercialization strategy
• Influence senior stakeholders through executive-ready narratives, visuals, and structured analysis to secure investment and alignment
• Drive the early-stage innovation pipeline, including the Studio process, to shepherd ideas from concept through pilot and scale

About You

• Experienced product leader with extensive experience in payments, financial services, and FinTech
• Deep understanding of payment network economics, transaction processing (authorization and clearing), and the broader financial services ecosystem
• Strong knowledge of competitor and partner value-added services across the payments value chain
• Proven track record of developing new products from concept through early architecture and pilot launch
• Strong customer orientation with the ability to translate qualitative insights and quantitative analysis into clear product direction
• Excellent communication and presentation skills, with comfort engaging executives and external clients on complex technical and commercial topics
• Demonstrated ability to thrive in ambiguous, fast-paced environments and lead cross-functional teams without direct authority
• Strategic thinker with strong execution discipline and a bias for action

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

Mastercard benefits for full time (and certain part time) employees generally include:

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement
• many more

Mastercard benefits for interns generally include:

• 56 hours of Paid Sick and Safe Time
• jury duty leave
• on-site fitness facilities in some locations

Pay Ranges

New York City, New York: $187,000 - $318,000 USD