Director PM, Healthcare and Human Services

Crisis Prevention Institute; United States; Hybrid; USD 160,000 - 260,000; Full time

Benefits offered by this job

401k

PTO

Wellness days

Continuing education

Job summary

Crisis Prevention Institute (CPI) is seeking a Director of Product Management for Healthcare and Human Services to own the day-to-day strategy, roadmap, and commercial performance for CPI's Healthcare and Human Services portfolio.

The role translates segment direction into a prioritized plan and leads product managers who deliver it, serving hospitals and human services agencies focused on de-escalation and crisis prevention.

Qualifications

• Bachelor's degree or equivalent experience.
• 8+ years in Product Management, including 3+ years leading others.
• Experience in healthcare, behavioral health, human services, or regulated markets.
• Strong financial acumen: business case development, forecasting, pricing decisions.

Responsibilities

• Own day-to-day product roadmap for Healthcare and Human Services; translate strategy into a prioritized plan of record.
• Provide a point of view on portfolio direction: new capabilities, adjacent offerings, or pull-back.
• Represent Healthcare and Human Services in portfolio-level prioritization with the VP, Product Management.
• Build business cases covering market opportunity, customer demand, competitive dynamics, and financial return.
• Own success metrics for the segment: adoption, revenue, renewal, and customer outcomes; report on performance.
• Partner with Finance, Marketing, and Sales on pricing, packaging, and commercialization.

Skills

Product management

Cross-functional leadership

Healthcare experience

Financial forecasting

Pricing & packaging

Communication

Education

Bachelor's degree

Job description

Crisis Prevention Institute (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Its programs teach professionals to recognize, prevent, and respond to crises in the workplace. Since 1980, CPI has trained more than 17 million people across education, healthcare, behavioral health, long‑term care, human services, security, and other service‑oriented industries.

The role

CPI is building a Product Management discipline that connects customer need, market opportunity, and business performance across everything it builds. The Director, Product Management – Healthcare and Human Services owns the day‑to‑day product strategy, roadmap, and commercial performance for CPI's Healthcare and Human Services portfolio. The role translates segment direction from the VP, Product Management into a prioritized plan of record and leads the product managers who deliver it. The portfolio serves hospitals, behavioral health organizations, and human services agencies working to prevent and de‑escalate workplace violence and crisis situations, often in high‑acuity, highly regulated environments.

What you would do

• Own the day‑to‑day product roadmap for Healthcare and Human Services, translating segment strategy into a prioritized, sequenced plan of record.
• Bring a point of view on where the portfolio should go next – new capabilities, adjacent offerings, or where to pull back – grounded in customer and market evidence.
• Represent Healthcare and Human Services in portfolio‑level prioritization conversations with the VP, Product Management.
• Build the business case for investment, covering market opportunity, customer demand, competitive dynamics, and financial return.
• Own success measures for the segment – adoption, revenue, renewal, and customer outcomes – and report on performance against them.
• Partner with Finance, Marketing, and Sales on pricing, packaging, and commercialization for healthcare and human services offerings.
• Stay close to healthcare and human services buyers and end users (compliance leaders, clinical educators, frontline staff) and the regulatory and accreditation pressures that shape their decisions.
• Establish discovery and validation discipline before committing significant investment, and track competitive alternatives and market shifts.
• Partner with Product Delivery, Marketing, Sales, and Customer Success to move from roadmap to shipped, adopted product.
• Manage and coach product managers dedicated to Healthcare and Human Services, hiring, developing, and holding them accountable to outcomes rather than output.

What they are looking for

• Bachelor's degree.
• 8 or more years of Product Management experience, including at least 3 years leading and developing other product managers.
• A track record of owning a product roadmap end‑to‑end, with commercial accountability for adoption, revenue, or retention.
• Experience in healthcare, behavioral health, human services, or another regulated or compliance‑driven market, with an understanding of how clinical, compliance, and procurement stakeholders differ from a typical buyer.
• Strong financial acumen: business case development, forecasting, and pricing and packaging decisions.
• The ability to influence and align cross‑functional partners without relying on organizational authority.
• Clear, confident communication – able to bring a recommendation into the room, not just options.

Working arrangements

The role is open across multiple US states and supports a hybrid or remote work schedule.

Pay and benefits

CPI offers a comprehensive compensation and benefits package including a 401k, PTO, Health and Wellness Days, paid volunteer time off, continuing education and training, paid parental leave, and a hybrid or remote work schedule.