director, planning and business operations - Global Design and Innovation

Starbucks Coffee Company; Seattle (WA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Tuition coverage – Starbucks College/“

Discounted stock program

Job summary

Starbucks Coffee Company is seeking a director of planning and business operations within Global Design and Innovation. The role leads long-range planning, partners with Finance, and drives governance across multiple regions and teams to align strategy with enterprise priorities.

The position requires 5+ years of strategic planning experience, exceptional communication, and the ability to lead in a matrixed, hybrid environment. Onsite four days a week.

Qualifications

• 5+ years in strategic planning and business operations within a large, global organization.
• Ability to lead cross-functional teams across multiple regions and functions.
• Strong analytical skills to synthesize large data sets for executive decisions.
• Proven ability to influence without direct authority in a hybrid, matrixed model.
• Excellent communication and presentation skills for senior leadership audiences.

Responsibilities

• Lead annual and long-range planning for Global Design and Innovation with cross-functional input.
• Partner with Finance to shape organizational, talent, and financial strategies and reporting.
• Oversee rhythm of business, metrics, reviews, and enterprise-aligned governance.
• Support senior leaders with strategic communications, meeting prep, and forums.
• Advance design system strategy, governance, and global design integration.
• Foster alignment across global markets via leadership summits and reviews.
• Represent the function in enterprise planning systems and governance discussions.

Skills

Strategic planning

Cross-functional leadership

Program management

Analytical thinking

Communication skills

Matrixed organizations

People development

Stakeholder management

Job description

Now Brewing – director of planning and business operations – Global Design and Innovation! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

About Coffeehouse Design and Development

It is our mission to enable compelling stores that elevate our global brand, are relevant to our customers, inspire our partners, and are meaningful to our business. We enable the delivery of the physical experience of our brand, setting the stage that invites people to connect over coffee. In partnership with other teams within Coffeehouse Development, we bring to life a meaningful variety of inspirational and brand defining experiences.

We are seeking a strategic, collaborative leader who can enable high-performing, cross-functional teams and support senior leaders across Coffeehouse Development, Design and Innovation, International, and the enterprise. In addition to business operations oversight for the Global Design and Innovation function, this role will strengthen global design integration by shaping the global design system and governance.

As a director of planning and business operations, you will…

• Lead annual and long-range business planning for Global Design and Innovation in partnership with leaders across Coffeehouse Development, Coffeehouse Excellence (operations), International, and the enterprise, integrating strategic, operational, financial, and resource priorities.
• Partner with Finance and PRO (Human Resources) to shape organizational, talent, and financial strategies; deliver cost analysis and reporting; and strengthen the partner experience across Global Design and Innovation.
• Lead the rhythm of the business and performance-management approach for the Global Design and Innovation leadership team, aligning priorities, business reviews, decision forums, metrics, and reporting with enterprise operating cadences.
• Enable the design and innovation svp and extended leadership team through strategic communications, meeting preparation, leadership forums, director+ and town hall experiences, quarterly onsite and offsite sessions, and other opportunities that strengthen collaboration, engagement, and leadership effectiveness.
• Drive global design integration by advancing design system strategy and governance, coordinating design reviews and approvals, managing Global Coffeehouse Design Code and catalog governance, and overseeing design code audits, directives, and communications.
• Create alignment and knowledge sharing across global markets through the Global Design Leadership Summit, global monthly roundtables, international quarterly design reviews, and ongoing support and advocacy for regional design teams.
• Serve as the Global Design and Innovation lead for enterprise planning systems and tools, represent the function within the business operations network, reinforce its vision and strategy across the enterprise, and lead other strategic priorities defined by the leadership team.

We’d love to hear from people with 5+ years of:

• Superb and succinct communications skills, including the development of presentation material for large organizations and senior leadership teams
• Strong proficiency in program and project management with proven ability to stay organized across multiple competing priorities
• Analytical skills with proven ability to digest large, complex data sets to pull out key themes and potential courses of action (informed recommendations) for senior leaders
• Ability to function effectively and collaboratively in a highly ambiguous environment, with the flexibility to change course as required to respond to new situations quickly and decisively
• Strong meeting management and facilitation skills, leveraging hybrid working tools; ability to flex style to different audiences across mediums to yield desired objectives/outcomes
• Cross-functional leadership experience in large, matrixed organizations with ability to influence and drive change across organizational boundaries
• Experience collaborating and partnering with global teams to deliver unified results
• A passion for people and desire to help partners and the organization thrive
• Ability to lead and leverage resources across the organization to deliver results, through influence and process

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

Join us and inspire with every cup.

If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] or 1(888) 611-2258.