Director, Pharmacy Operations – Non-Dispensing Pharmacy

Ashfield Healthcare, LLC; Yardley (WA); Hybrid; USD 105,000 - 195,000; Full time

Job summary

Inizio Engage is seeking a Director of Pharmacy Operations who will serve as Pharmacist in Charge (PIC) to lead the non-dispensing HUB pharmacy operations supporting Inizio’s HUB services solution. This onsite role requires Kentucky licensure and resides in the Louisville area, with collaboration across HUB leadership and client teams to uphold SLAs and compliance.

The PIC will ensure regulatory adherence, oversee staff, and drive quality improvement while coordinating with cross-functional

Qualifications

• B.S. Pharm or PharmD from an accredited school of pharmacy.
• Minimum 5+ years of pharmacy experience with leadership and regulatory oversight.
• Active, unrestricted pharmacist licenses in Kentucky.
• Ability to obtain additional state licensure as directed by the business.
• Experience with non-dispensing HUB services preferred.

Responsibilities

• Oversee non-dispensing HUB services, ensuring adherence to clinical standards and client requirements.
• Serve as the designated Pharmacist in Charge for the non-dispensing pharmacy, ensuring regulatory compliance.
• Partner with HUB leadership to meet SLAs and quality metrics.
• Coordinate with patient HUB teams for accurate intake, verifications, and documentation.
• Maintain licensure, regulatory inspections, audits, policies, procedures, and recordkeeping.
• Act as subject matter expert in client meetings, audits, and implementation discussions.
• Provide consultative support to prescribers, patients, and internal teams.
• Oversee pharmacy staff and technician activities with proper supervision.
• Ensure documentation, reporting, QA and security protocols are followed.
• Lead quality improvement initiatives and readiness for inspections and audits.
• Maintain HIPAA confidentiality and regulatory compliance.
• Support growth initiatives, including licensing in additional states.

Skills

Leadership

Regulatory oversight

Pharmacist license

Communication

Client engagement

Collaboration

Education

B.S. Pharm or PharmD

Job description

Inizio Engage is seeking a Director of Pharmacy Operations who will serve as Pharmacist in Charge (PIC) to lead and oversee the operations of its non-dispensing digital front door pharmacy supporting Inizo’s HUB services solution. This leadership role is responsible for ensuring full regulatory compliance, operational excellence, and clinical integrity across pharmacy-related program services. As PIC, you will serve as the designated pharmacist responsible for compliance with all applicable state and federal pharmacy regulations, oversight of pharmacy-related workflows, and direct engagement with clients to support program implementation, performance, and quality standards. This role includes close coordination and partnership with Inizio’s Non-Commercial Dispensing Pharmacy and Patient HUB services, client stakeholders, and cross-functional teams. This is a highly visible leadership position requiring strong regulatory expertise, operational oversight, and the ability to collaborate in a dynamic, client-facing environment.

Location Requirement: Candidates must reside within the Louisville, KY metropolitan area.

This is an onsite position, Monday through Friday.

Licensure Requirement: Active, unrestricted pharmacist license in Kentucky is required.

Why You’ll Love Working Here

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference
• We’re also proud to be recognized for creating exceptional employee experience Best Place to Work in BioPharma — 2022, 2023, 2025 Certified Great Place to Work® — 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

• Oversee non-dispensing pharmacy-related HUB services, ensuring adherence to established business rules, clinical standards, and client program requirements.
• Serve as the designated Pharmacist in Charge for the non-dispensing pharmacy, ensuring compliance with all applicable state and federal regulations for Inizio’s digital front door pharmacy.
• Partner with HUB leadership to ensure program performance meets or exceeds established Service Level Agreements (SLAs) and quality metrics.
• Coordinate closely with patient HUB teams to ensure accurate prescription intake, benefits verification alignment, clinical review workflows, and compliant case documentation.
• Maintain accountability for pharmacy licensure, regulatory inspections, audits, policies, procedures, and recordkeeping requirements.
• Serve as a pharmacy subject matter expert in client meetings, audits, business reviews, and implementation discussions.
• Provide consultative support to prescribers, patients, caregivers, and internal teams as appropriate within a non-dispensing model.
• Oversee pharmacy staff and technician activities, ensuring appropriate supervision, workflow integrity, and regulatory adherence.
• Ensure appropriate documentation, reporting, quality assurance, and security protocols are consistently followed.
• Lead continuous quality improvement initiatives and maintain readiness for board of pharmacy inspections and client audits.
• Maintain confidentiality of patient and program information in accordance with HIPAA and other regulatory standards.
• Support business growth initiatives, including licensing in additional states as required.

What do you need for this position?

• B.S. Pharm or PharmD from an accredited school of pharmacy
• Minimum 5+ years of pharmacy experience, including leadership and regulatory oversight responsibilities
• Prior experience as Pharmacist in Charge (PIC) or comparable pharmacy leadership role strongly preferred
• Active, unrestricted pharmacist licenses in Kentucky
• Additional state pharmacist licenses preferred
• Ability to obtain additional state licensure as directed by the business
• Strong knowledge of non-dispensing pharmacy requirements and compliance frameworks
• Experience supporting specialty pharmacy, HUB services, or non-commercial dispensing pharmaceutical programs preferred
• Demonstrated experience interacting with clients and participating in audits or business reviews
• Proven leadership and team management skills
• Excellent written and verbal communication skills
• Ability to work onsite in the Louisville, KY metropolitan area

The base pay range for this position is $105K – $195K per year.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.com/

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Inizio Engage is committed to providing reasonable accommodation in accordance with applicable law.

Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history.

Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check.

Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.

Candidate Use of Artificial Intelligence in Interviews

As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law.

This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time.

Candidates may be asked to confirm compliance with this policy.

Any violation of this policy may result in disqualification from consideration of employment.

Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.

Inizio Engage is a strategic, commercial and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. That’s why at Inizio Engage we’ve brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe.