Director - Personal Lines

Relation Insurance, Inc.; Belmont (MA); On-site; USD 86,000 - 165,000; Full time

Benefits offered by this job

Health benefits

401K

Paid time off

Paid holidays

Employee assistance programs

Job summary

Relation Insurance, Inc. seeks a Director of Personal Lines in Belmont, MA to shape the strategic vision and oversee the Personal Lines department, driving profitability, market share, and client satisfaction.

You will mentor the service team, partner with sales and underwriting, design workflows, monitor metrics, ensure regulatory compliance, and lead initiatives including AI‑driven solutions to deliver exceptional service.

Qualifications

• Bachelor's degree preferred; four-year degree required for leadership role.
• Property & Casualty License from domicile state required and must be maintained.
• Minimum 12 years account management experience in Personal Lines insurance.
• Experience using EPIC and AMS360 strongly preferred.

Responsibilities

• Leads and mentors the Personal Lines service team.
• Participates in strategic planning and growth of Personal Lines.
• Develops department strategies to meet client expectations.
• Collaborates with sales, underwriting, and other departments.
• Develops and implements efficient workflows to optimise service delivery.
• Ensures high-quality service and maintains strong client relationships.
• Monitors department performance metrics and reports to leadership.
• Maintains relationships with decision makers internal and external.
• Acts as primary contact for market coordinators with Regional/ National Broking Team.
• Leads with regular performance reporting and data-driven decisions.
• Ensures compliance with regulations, policies, and industry standards.
• Identifies and mitigates risk; adopts innovative technology including AI.
• Performs other projects and tasks as assigned.

Skills

Leadership

Strategic planning

Analytical skills

Presentation skills

Negotiation

Education

Bachelor's degree

Advanced professional designation

Tools

EPIC

AMS360

Job description

## Director - Personal LinesApply: Belmont, MA: US VA Newport News: Cheshire, CT: Newark, DE: Salem, NH: Full time: Posted Today: JR101243**WHO WE ARE**Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.**WHAT WE’RE LOOKING FOR**The Personal Lines Director drives the overall strategic vision and growth of the assigned Regional Personal Lines department. The Director is responsible for setting long-term strategies, aligning departmental goals with the company's broader objectives, and ensuring that the Personal Lines operations contribute significantly to profitability, market share expansion, and client satisfaction. The Director oversees the Personal Lines Department Manager, making high-level decisions on resource allocation, innovation, and partnerships, and focuses on cultivating relationships with key stakeholders, including senior leadership, carriers, and major clients. The individual in this position is responsible for fostering a culture of excellence and ensuring that all teams are aligned with regulatory and operational standards, while spearheading new initiatives to stay competitive in the marketplace.**A GLIMPSE INTO YOUR DAY*** Leads and mentors the Personal Lines service team, fostering a culture of excellence and continuous improvement.* Participates in strategic planning and contributes to the growth of the Personal Lines business.* Develops overall department strategies, goals and objectives in order to meet client expectations.* Collaborates with sales, underwriting, and other departments to align service strategies with organizational objectives.* Develops and implements efficient workflows and processes to optimize service delivery.* Ensures high-quality service delivery to clients by training the service team to address inquiries, resolve issues, and maintain strong relationships.* Monitors and analyzes department performance metrics, ensuring goals are met.* Maintains a good relationship with key decision makers both internally and externally.* Acts as the primary point of contact for market coordinators in conjunction with the Regional and National Broking Team.* Provides leadership with regular reports on departmental performance, analyzing key metrics such as client retention, revenue growth, and employee productivity, and makes data-driven decisions to improve outcomes.* Ensures department compliance with insurance regulations, company policies, and industry standards.* Identifies and mitigates risk within the department.* Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience.* Performs other projects, duties, and tasks, as assigned.**WHAT SUCCESS LOOKS LIKE IN THIS ROLE*** High school diploma or equivalent required. Four year degree preferred.* A Property and Casualty License from state of domicile is required and must be maintained.* Minimum 12 years’ account management experience in the insurance industry with a focus on Personal lines of coverage is required.* Experience using EPIC and AMS360 strongly preferred.* Advanced professional designation highly desirable (e.g. AAI, ARM, CIC, CPCU, CEBS, GBA, RHU, REBC).* Demonstrated leadership and team management skills.* Strong analytical and mathematical skills.* Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.* In-depth understanding of advanced Personal lines of coverage.* Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.* Proficient skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications.* Advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.* Demonstrated ability to think ahead and plan over a 1–2-year timeframe.* Strong ability to listen, discern, prioritize, and negotiate with clients and insurance carrier representatives based on a deep understanding of relevant issues.* Ability to evaluate and make decisions, recognize potential conflicts and observe appropriate precautions.* Ability to function effectively under tight time constraints, consistently meet strict deadlines, prioritize, and handle multiple tasks in a demanding work environment.* Must have a valid driver’s license, the ability to travel and a reliable source of transportation.**WHY CHOOSE RELATION?*** Competitive pay.* A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.* Career advancement and development opportunities..**Note:** The above is not all encompassing of the full position description.**Relation Insurance Inc.** provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance..$86,000.00 - $165,000.00