Director, Patient Services Access

Alexion Pharmaceuticals, Inc.; Boston (MA); On-site; USD 180,000 - 280,000; Full time

Job summary

Alexion Pharmaceuticals, Inc. seeks a Director, Patient Access to drive the US patient access strategy for all approved products. You will lead a team, manage vendor relationships, and partner with Market Access, Medical, Compliance and Legal to align on strategic programs affecting the portfolio.

The role emphasizes reimbursement, financial assistance, free drug programs, and policy impact, with a focus on enabling patient access and adherence while navigating complex regulatory requirements.

Qualifications

• Bachelor's degree required.
• 5+ years of pharmaceutical/biotech experience.
• 5+ years of Patient Services experience.
• 5+ years of Reimbursement and Financial Assistance experience.
• Strong leadership and cross-functional partnership experience.
• Excellent verbal, presentation, and written communication skills.

Responsibilities

• Design and drive the overall patient access strategy for US-approved products.
• Lead the Patient Access Strategy team, manage vendor relationships, and KPIs.
• Collaborate with Market Access, Medical, Compliance and Legal for launch support.
• Coordinate with cross-functional partners to enable compliant patient access and insurance opportunities.
• Monitor US healthcare environment to inform program development and execution.

Skills

Leadership

Cross-functional

Strategic thinking

Communication

Education

Bachelor's Degree

Job description

This Is What You Will Do

The Director, Patient Access, will drive the Alexion patient access strategy for all US approved products. The patient access strategy is intended to ensure patients have access to therapy via needed support programs and services which will support patient initiation and adherence by removing non-clinical barriers to therapy. The specific focus for this role is: Reimbursement Services, Financial Assistance Programs, Free drug programs, Specialty Pharmacy Enhanced Contracting, and policy impact to patients. This role will work with the Patient Services Leadership, Market Access partners, legal, compliance, and therapeutic area management to align on strategic programs impacting the entire Alexion portfolio. This role leads the Patient Services Access team, and will own the development, implementation, and external vendor management for patient access programs for current products as well as developing strategy for future launches. Reporting to the Senior Director of Patient Services Operational Effectiveness, this role will provide critical strategic leadership within Patient Services and across Alexion's US organization.

This Is What You Will Do

The Director, Patient Access, will drive the Alexion patient access strategy for all US approved products. The patient access strategy is intended to ensure patients have access to therapy via needed support programs and services which will support patient initiation and adherence by removing non-clinical barriers to therapy. The specific focus for this role is: Reimbursement Services, Financial Assistance Programs, Free drug programs, Specialty Pharmacy Enhanced Contracting, and policy impact to patients. This role will work with the Patient Services Leadership, Market Access partners, legal, compliance, and therapeutic area management to align on strategic programs impacting the entire Alexion portfolio. This role leads the Patient Services Access team, and will own the development, implementation, and external vendor management for patient access programs for current products as well as developing strategy for future launches. Reporting to the Senior Director of Patient Services Operational Effectiveness, this role will provide critical strategic leadership within Patient Services and across Alexion's US organization.

You Will Be Responsible For

The Director, Patient Access, will drive the overarching strategy for Alexion's Financial Assistance, Free Drug and Reimbursement programs including purpose, design, approval, implementation, and ongoing management.

• Lead the process to design and recommend patient access strategies that are aligned to brand objectives, patient needs, and commercial goals.
• Lead the Patient Access Strategy team and manage the oversight of existing patient programs including vendor management, business rules, KPIs, and success factors to understand areas of continued improvement.
• Work with launch teams to understand needed strategies and support for new products including pre-policy access strategies developed in partnership with Market Access, Medical, Compliance, and Legal.
• Establish, and maintain cross-functional partnership within Patient Services, and with other functions, including Market Access, Marketing, Legal, Compliance and Government Affairs to create tactics that enable compliant access for patients to Alexion therapies. Partner with key stakeholders to create a vision and measures of success of how new insurance opportunities can drive overall patient health, access to therapy via insurance, and overall brand success.
• Collaborate with Market Access Team to understand payer access strategies for Commercial, Medicare, and Medicaid books of business and its impact on patient access tactics. Follow changes to business environment to understand their impact on existing programs or the need for new programs including eligibility, support levels, and program scope
• Monitor the US healthcare environment in close partnership with Market Access, Government Affairs, and others to understand environmental factors and their impact to patients. Work with Patient Services Operational Leaders on the successful implementation, training, and day to day execution of the different support programs
• Proactively monitor and communicate information and results to cross-functional partners., as compliant,to allow for informed business decisions and discussions
• Establish process for collection and sharing of best practices
• Always conduct work consistent with Astra Zeneca’s values: Put Patients First, Do the Right Thing, Play to Win, Be Entrepreneurial, and Follow the Science. Must make decisions consistent with Alexion, Astra Zeneca Rare Disease’s strong commitment to compliance and integrity, and respect for all laws, regulations, and company policies.

You Will Need To Have

• Bachelor b4s Degree required
• 5+ years of pharmaceutical/biotech experience
• 5+ years of Patient Services experience
• 5+ years of Reimbursement and Financial Assistance experience,
• Leadership and cross-functional partnership experience
• Experience using critical thinking to align corporate strategies and current challenges to develop recommendations
• Understanding of evolving laws for financial assistance and free drug programs
• Passion for patient-centric strategies
• Strong verbal, presentation, and written communication skills.
• Strong presentation skills, knowledge of business protocol, time management and organizational skills.
• Ability to coordinate multiple assignments simultaneously.
• Ability to work independently.
• The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

We Would Prefer For You To Have

• Advanced degree a plus
• 5+ years of Leadership experience is strongly preferred
• 10+ years of pharma/biotech experience

Date Posted

13-Aug-2026

Closing Date

02-Sept-2026

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.