Director, Patient Experience & Family Engagement

Texas Children's Hospital; Houston (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading pediatric healthcare institution in Houston is seeking a Director of Patient Experience to enhance patient and family engagement. You will implement strategies aligning with the organization's mission to deliver exceptional care. The role requires strong leadership, strategic thinking, and a proven track record in improving patient satisfaction. Ideal candidates will have at least a Master's Degree in Business Administration and significant management experience in a clinical setting.

Qualifications

• 5 years of supervisory/management experience required.
• 3 years of operations experience required.
• Certification and/or licensure within a clinical discipline preferred.

Responsibilities

• Lead the development of patient and family experience programs.
• Analyze patient experience data to identify improvement opportunities.
• Execute strategies to engage patients and oversee advisory councils.
• Disseminate key findings and promote accountability.
• Provide leadership and develop team members.
• Research and integrate best practices in pediatric patient experience.

Skills

Leadership

Strategic thinking

Data analysis

Patient engagement

Education

Master's Degree in Business Administration or related field

Job description

A leading pediatric healthcare institution in Houston is seeking a Director of Patient Experience to enhance patient and family engagement. You will implement strategies aligning with the organization's mission to deliver exceptional care. The role requires strong leadership, strategic thinking, and a proven track record in improving patient satisfaction. Ideal candidates will have at least a Master's Degree in Business Administration and significant management experience in a clinical setting.