Director Patient Care Services (EGH)

Beacon Health System; Elkhart (IN); On-site; USD 110,000 - 150,000; Full time

Job summary

Beacon Health System in Indiana seeks an experienced nursing leader to supervise around-the-clock patient care in intermediate units. You will direct staff, drive quality and cost-effective care, and manage clinical and financial performance for the patient care area.

Requirements include a Master of Science in Nursing, an Indiana RN license, and 2–5 years of management experience. Strong coaching, leadership, communication and problem-solving skills are essential to succeed in this role.

Qualifications

• Master of Science in Nursing required.
• Must be licensed as an RN in Indiana.
• 2–5 years of management/supervisory experience required.

Responsibilities

• Attends and participates in department meetings and is accountable for information shared.
• Completes mandatory education and annual competencies within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers must maintain CPR and other required certifications.
• Adheres to regulatory agency requirements, survey processes, and organizational policies.
• Available to work overtime and flexible shifts as required.

Skills

Coaching skills

HR/business skills

Communication skills

Leadership

Problem solving

Pro-active management

Education

Master of Science in Nursing

Indiana RN license

Management experience

Job description

Reports to the Executive Director or Vice President. Is responsible for the around-the-clock management and direction of the patient care in intermediate units. Coordinates the efforts of staff, ensures the provision of quality, cost-effective care and manages the clinical and financial performance of the patient care area.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Oversees The Around-the-clock Coordination Of Patient Care Operations And Establishes And Supports Quality Improvement Programs For Unit, Hospital And Health System By

• Developing the vision and strategy through the formation and implementation of goals and objectives.
• Assessing, evaluating and ensuring the effectiveness and adequacy of staffing plans and operations; also appraising the results of programs and services and recommending and implementing changes as required.
• Preparing the annual capital and operating budget. Monitoring the monthly financial reports and initiating appropriate actions and reports.
• Maintaining compliance with all legal requirements of licensure, accreditation, etc.; also reviewing and acting upon the reports of authorized inspecting agencies and ensuring administrative and corporate policies and decisions are implemented.
• Interpreting, enforcing and supporting hospital policies, procedures and protocols.

Maintains the continuing high quality of clinical and customer services by:

• Developing and implementing clinical and service quality standards, monitoring performance on the standards and initiating corrective action as required.
• Participating in both service line and designated patient care area quality improvement activities.
• Authorizing the hiring, orienting, training, assigning of work, evaluating, counseling or discharging of staff assigned to the patient care area.
• Ensuring the competency of staff by overseeing orientation and on-going education.
• Ensuring that the patient care environment and equipment is safe, clean and orderly and collaborating with appropriate departments for maintenance, replacement, repairs and/or other needs.
• Investigates and documents all personnel issues thoroughly, recommending and executing disciplinary action when indicated.
• Facilitates collaborative relationships among disciplines/departments to ensure effective, quality patient care delivery.

Performs Other Functions To Maintain Personal Competence And Contribute To The Overall Effectiveness Of The Department, Hospital And Health System By

• Completing other job-related assignments and special projects as directed.
• Works collaboratively with Medical Staff and Hospital Administration to provide for effective utilization management.
• Participating in nursing, hospital and/or community committees and activities relating to nursing practice.

Leadership Competencies

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Organizational Responsibilities

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Education And Experience

• Master of Science Degree in Nursing or other related field is required. Must be licensed as a Registered Nurse in the State of Indiana. A minimum of 2 to 5 years of job-related experience is required. Management/supervisory experienced also required.

Knowledge & Skills

• Requires the ability to develop and utilize coaching and facilitation skills.
• Requires highly-developed business and human resource skills.
• Requires excellent communication and interpersonal skills.
• Requires a very high level of leadership skills necessary to effectively plan, organize, staff, direct and evaluate the healthcare and management activities of assigned areas.
• Demonstrates sound problem solving and decision making abilities.
• Demonstrates a pro-active, results-oriented approach to management.

Working Conditions

• Works in a office and patient care or clinical environment involving contact with Medical Staff, Hospital Managers, departmental staff and managers, patients, families and community agencies.
• Requires schedule flexibility due to the departments 24 hours per day, 7 days per week operation.

Physical Demands

• Requires the physical ability and stamina to perform the essential functions of the position.