Director, Patient Access - Retama Hospital

University Health; San Antonio (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Extensive ancillary benefits

Paid Time Off

Flexible Spending Account

Pet Insurance

Job summary

University Health Retama Hospital seeks a Director, Patient Access to lead admissions and patient registration across the new facility. You will oversee daily operations, ensure timely access, and drive process improvements in collaboration with clinical and administrative teams.

The role emphasizes compliance with state and federal requirements, reporting, policy development, and staff leadership to deliver high-quality, patient-centered service.

Qualifications

• Bachelor's degree in business or health care/hospital management is required.
• Working knowledge of insurance and third-party payer options is preferred.
• Four years supervisory experience in health care/hospital setting is preferred.
• Experience in a hospital ADT is preferred.
• Knowledge of personnel, administrative and financial procedures and sound management practices is required.
• Experience with computer business applications is essential.

Responsibilities

• Oversee admissions and patient registration locations and day-to-day operations.
• Prepare and submit monthly reports on activity, QA, and denials.
• Develop and implement policies for all access points including check-in/out and payments.
• Ensure compliance with state, federal, and local requirements related to consumer information.

Skills

Patient Access leadership

Admissions & registration

Policy development

Compliance knowledge

Education

Bachelor's degree in business or health care/Hospital Management

Tools

Hospital ADT system

Computer applications

Job description

Director, Patient Access - University Health Retama Hospital

Come grow with us! At University Health, we are building a healthier future with our community hospitals. We welcome driven healthcare leaders who thrive in collaborative environments and are ready to make a lasting impact.

University Health Retama Hospital will be located next to the Retama Park Horse Track in Selma off of Loop 1604 and Retama Parkway.

This community hospital also includes a 24/7 emergency department, labor and delivery unit, radiology, laboratory, pharmacy, neonatal intensive care unit/nursery, and inpatient units for both adults and children. The hospital will open in 2026-27 with 166 beds and is designed to expand to 286 beds as this area continues to grow. To make it even more convenient for patients, a connected 100,000-square-foot medical office building will offer appointments for a wide range of medical and surgical specialists.

University Health is Leading the Way

For more than 100 years, University Health has been here to heal, to improve health, to lead, innovate and advance the practice of medicine. Above all, the people of University Health are here to serve all who entrust us with their health and lives with the highest quality care, respect and compassion.

Under the direction of the Executive Director of Patient Access, the Director is responsible for the process and day-to-day management of admissions and patient registration locations at the University Health Retama Hospital.

• Comprehensive knowledge in Patient Access functions with both results oriented and patient-centered focus.
• Prepares and submits reports on a monthly basis to the Executive Director, Patient Access. Such as, but not limited to, registration activity, Quality Assurance, and location specific denials.
• Develops and implements policies and procedures applicable to all access points in the hospital to include check-in and check-out processes, collection/update of patient information, eligibility verification, referral authorization, collection of fees and co-payments, production of point of service statements, communications with patients required to facilitate a satisfying business relationship and ensures compliance with all State, Federal and local requirements relative to consumer information.

Education and Experience Requirements

• Bachelor’s degree in business or health care/Hospital Management or equivalent experience is required.
• Working knowledge of insurance and third-party payer options and benefits is preferred.
• Four years supervisory experience in health care/hospital setting is preferred.
• Experience in a hospital ADT is preferred.
• Knowledge of personnel, administrative and financial procedures and practices, as well as principles, techniques, terminology and procedures of sound management is required.
• Experience with computer business applications is essential.

Total Rewards:

• Medical, dental, and vision insurance
• Extensive ancillary benefits
• Paid Time Off
• Flexible Spending Account
• Pet Insurance