Director, Partnerships and Client Relations - Remote US

McKesson’s Corporate; Northern (KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Sarah Cannon Research Institute (SCRI) is seeking a Director, Partnerships and Client Relationships to lead strategic client engagement and governance across pharma and strategic partners. This US-based remote role requires overseeing executive interactions and driving retention and growth while coordinating across SCRI, McKesson, HCA Healthcare, and external stakeholders.

The position emphasizes relationship health, cross-functional collaboration, and the ability to resolve escalated issues

Qualifications

• Minimum Bachelor's Degree in related field.
• Thorough understanding of the oncology clinical trial ecosystem and partner operations.
• Experience in SMO, CRO, or pharma/biotech environments preferred.
• Client relations and account management experience with target achievement.

Responsibilities

• Oversee strategic engagement across priority partner and pharma accounts.
• Develop governance, engagement, and communication frameworks.
• Monitor partner performance, risks, opportunities, and satisfaction.
• Lead executive-level issue resolution and portfolio reviews.
• Manage client relationship teams for scalable partner support.
• Leverage data and insights to strengthen partnerships and growth.

Skills

Client relations

Account management

Business development

Sales experience

Education

Bachelor's Degree in related field

Job description

It’s More Than a Career, It’s a Mission. Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day. Our Mission People who live with cancer - those who work to prevent it, fight it, and survive it - are at the heart of every decision we make.

Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.

Our Director, Partnerships and Client Relationships will lead SCRI’s strategic client engagement and relationship management function, overseeing key pharma and strategic partner relationships. Responsible for establishing governance frameworks, executive engagement strategies, issue escalation processes, and portfolio performance tracking to strengthen partnerships, drive retention, and support growth.

Leads Strategic Partner Executives and client relations support teams to ensure consistent account management, an exceptional partner experience, and effective cross-functional collaboration. Serves as a senior liaison for strategic partners, managing relationship health, resolving escalated issues, identifying growth opportunities, and advancing collaboration across SCRI, McKesson, HCA Healthcare, and external stakeholders.

This is a US-based remote position; relocation assistance and visa sponsorship are not available.

Key responsibilities include:

• Oversee strategic engagement across priority partner and pharma accounts.
• Develop and execute relationship management, governance, and communication frameworks.
• Monitor partner performance, risks, opportunities, and satisfaction metrics.
• Lead executive-level issue resolution and portfolio-level partnership reviews.
• Manage and develop client relationship teams, ensuring scalable and consistent partner support.
• Use data, feedback, and insights to strengthen partnerships, improve retention, and expand business opportunities.

Other duties as assigned.

Qualifications for success include:

• Minimum Bachelor's Degree in related field
• Demonstrated and thorough understanding of the oncology clinical trial ecosystem and and how pharma/biotech partners operate within this environment.
• Ideally has experience working in either a SMO, CRO and/or pharma/biotech organization.
• Client relations/ account management experience are essential, along with business development and sales experience.
• Demonstrated history of meeting and exceeding target goals.

About Sarah Cannon Research Institute

Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 850 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA in the past decade. SCRI’s research network brings together more than 1,300 physicians who are enrolling patients into clinical trials at more than 200 locations in 20+ states across the U.S.

We care about the well‑being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well‑being. Our Total Rewards offerings serve the different needs of our diverse colleague population and ensure they are the healthiest versions of themselves. For more information regarding benefits through our parent company, McKesson, please click here.

McKesson

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

McKesson job postings are posted on our career site: careers.mckesson.com.

We are an equal opportunity employer and value diversity at our company.

McKesson job postings are posted on our career site: careers.mckesson.com.