Director, Organ Recovery Services

Global Medical Response; Norcross (GA); On-site; USD 140,000 - 180,000; Full time

Job summary

LifeLink Foundation in Georgia is seeking a Director, Recovery Services to lead the OPO Recovery Services department and ensure compliance with LifeLink Foundation, OPO, Tissue Bank, and state/federal regulations.

You will oversee vascular transplant coordinators, family care coordinators, organ placement coordinators, and tissue recovery activities, while mentoring staff and coordinating with hospital development and QA programs.

Qualifications

• Experience leading and managing donation/recovery teams in an OPO environment is desirable.
• Strong knowledge of regulatory requirements (FDA, AATB, CMS, UNOS).
• Proven ability to develop staff and manage budgets.

Responsibilities

• Participate in and manage overall daily operations of vascular Transplant Coordinators, Family Care Coordinators, Organ Placement Coordinators, Surgical Coordinators, and/or Per Diem staff, as appropriate, ensuring tools, training, and support for organ/tissue recovery.
• Monitor and analyze reports regarding daily consent, recovery, and placement activity and staff progress.
• Maintain QA processes and regulatory compliance (FDA, AATB, CMS, AHCA, UNOS, etc.).
• Fiscal responsibilities include contributing to budget guidelines for the division.

Job description

Join LifeLink — Join a Life Saving Team!

About LifeLink
More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today.

What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands.

At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation.

Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

We are grounded in the values that shape our work and culture—Compassion. Excellence. Legacy. People. Quality.

If you’re inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.

What You’ll Do

As a Director , Recovery Services you will directly contribute to LifeLink’s life-saving mission. Primary responsibility includes oversight to, and management of, the OPO Recovery Services department, ensuring that all activity is performed in accordance with established LifeLink Foundation, OPO, Tissue Bank, and all applicable State, Federal and other regulating agency laws, regulations, policies, protocols, guidelines, and requirements. This position will take direction from the OPO Sr. V.P. Executive and/or V.P. Associate Director, as appropriate, and maintain an ongoing open line of communication with the Training Supervisors, and Medical Directors.

Key Responsibilities:

• Participate in and manage overall daily operations of vascular Transplant Coordinators, Family Care Coordinators, Organ Placement Coordinators, Surgical Coordinators, and/or Per Diem staff, as appropriate, ensuring that they have the tools, training, and support necessary to direct the internal and external resources available to bring about successful recovery of organs and tissue for transplantation once a potential donor has been identified.
• Mentor and work in close communication with senior staff monitoring progress, encouraging growth and providing a first line of consult for interviewing, hiring, evaluating, coaching, monitoring, mentoring, disciplining, and counseling staff. Where regional staff is involved, maintain close oversight through regular visits and contact.
• Manage process of mid-year and annual evaluations of Coordinator staff, providing one-on-one evaluations with goal of strengthening and increasing personal and professional competencies.
• Participate in Administrator on Call schedule.
• Maintain an ‘open door policy’ for coordinator staff for discussions regarding case-related, personnel/personal, and/or operational situations in an effort to alleviate and/or diffuse employee-related and/or department-related stress situations.
• Work with program Director(s) to ensure that approved protocol modifications are appropriately and effectively implemented, reviewed, and/or modified.
• In conjunction with Hospital Development Manager, participate in and encourage staff to support hospital development initiatives.
• In conjunction with Tissue Recovery Manager, assure proper training documentation, and screening of potential tissue donors to include heart for valves recovery on vascular cases.
• Monitor and analyze reports regarding daily consent, recovery, and placement activity and personnel training progress.
• Ensure and monitor ongoing QA process on all aspects of recovery and documentation, maintaining compliance with all standards set internally and by regulating agencies (FDA, AATB, CMS, AHCA, UNOS, etc.)
• Fiscal and ongoing responsibilities to include input to budgetary guidelines contributing to the overall cost-effectiveness of the division.
• Responsible for managing the day-to-day processes within the department associated with quality assessment performance improvement (QAPI) activities for the OPO as outlined in the OPO Quality Assessment Performance Improvement Plan.
• Performs other related duties as assigned by Senior VP/Executive Director and/or VP/Associate Executive Director

Who You Are

• Passionate about helping others and making a difference
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
• Demonstrated strong leadership and staff management skills, understanding of application of policies and protocols for procurement, with a demonstrated understanding of the consent process.
• Comprehensive knowledge and ability to analyze organ/tissue development and recovery activities.
• Demonstrated physical ability to lift, carry and/or move equipment of varying weight from 1 to 30 pounds for 5% of the work time and to stand for 70% of the work time.
• Demonstrated ability to direct, schedule and monitor 24/7 call-rotation process, assisting staff to cover responsibilities.
• Demonstrated interpersonal skills and professional attitude necessary to interact and communicate effectively with other staff members and hospital/other external agency personnel.
• Good driving record and current state driver license.

Working Conditions

• Availability via pager and cell phone 24/7.
• Hazardous conditions include, but are not limited to possible exposure to blood and/or body fluids from potentially infected donors and the potential of obtaining cuts and/or punctures to skin from sharp instruments and equipment.
• Possible high stress / long hours while on call.
• Friendly, team-oriented and interactive environment.
• Flexibility in work schedule, based on call schedule/case duration.

Diversity, Equity & Inclusion
LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

Ready to Help Change Lives?
Your next career move could be the most meaningful one yet.

Qualifications

Skills

Required

Problem Solving Skills

Advanced

Planning and Prioritizing

Advanced

Clinical Experience- ICU, ER, OR

Intermediate

Analytical Skills-Review/Identify/Interpret

Advanced

Ability to take Initiative

Advanced

Ability to multi-task

Expert

Behaviors

Required

Team Player

: Works well as a member of a group

Leader

: Inspires teammates to follow them

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.