Director, Operations, International Franchise Services

Little Caesar of Canada, ULC.; Detroit (MI); Remote; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

401(k) with company match

Paid holidays

Paid time off

Legal and counseling services

Flexible spending accounts

Disability and adoption benefits

Job summary

Ilitch Sports + Entertainment seeks a Director of Operations to lead regional operations excellence and franchise-support initiatives. You will collaborate across departments to drive growth, optimize processes, and oversee field teams in line with company standards.

You will hire and develop franchise business consultants, promote effective communications with franchisees, and ensure timely reporting and resource allocation. Travel within the region is expected.

Qualifications

• Proven leadership of first-line leaders in restaurant/retail.
• Strong written and verbal communication skills.
• Excellent planning, analytical, and decision-making abilities.

Responsibilities

• Lead operations excellence and franchise support initiatives across the region.
• Hire, train, and supervise field team of franchise business consultants.
• Ensure timely reporting and budget input; analyze data and trends for improvements.
• Drive growth in sales, store count, and resources allocation.
• Oversee store openings, acquisitions, and compliance with quality standards.

Skills

Leadership

Cross-functional teams

Communication

Project management

Education

Bachelor’s degree in business, marketing, or related field

Job description

Build a Bigger, Better, Bolder Future Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.

Your Mission

The Director of Operations manages all operations excellence and operations support initiatives for their respective region. This position works collaboratively and cross functionally with multiple areas of the business including: new and ongoing training support initiatives, new site processing and existing site acquisition with development, operational excellence assessment review support, sales and financial analysis and reporting, equipment distribution coordination and similar activities. This role supervises the franchise business consultant activities under their assigned area, promoting their development and the franchisees they serve.

How You’ll Make an Impact

Fostering close relationships with franchisees within the assigned area.

This candidate is able to consult on our franchisees’ needs and promote ideas that will result in growth in sales, store count, PSA, proper resources allocation.

This candidate will hire, train, and supervise our field team of franchise business consultants within the assigned area.

This candidate is an expert communicator with our franchisees, colleagues, and vendors and maintains open dialogue. They will conduct effective weekly meetings with assigned team.

Communicate changes in policy and new operations procedures to direct reports and franchisees. They will keep their supervisor informed of all pertinent issues and opportunities within the business.

Provides directions to franchise business consultants to ensure all company quality standards are consistently met or exceeded and that all out of specification issues are promptly resolved within the region.

Provides leadership and direction to franchise business consultants, encourages high level of team spirit, and sets a positive example.

Sets the standard for the team in achieving operational excellence, including providing franchise business consultants with adequate tools needed for area development.

Travel within region and as required to ensure restaurant operations are successful, and to perform business reviews and assessments to ensure all company quality standards are consistently met or exceeded.

Targets high priority franchise businesses that need assistance.

Ensures timely reporting as required from all operations staff (weekly schedules and weekly objectives, period planners, period-end reports, etc.).

Assists with the franchisee approval process.

Leads and ensures new store openings and store acquisitions are properly executed and supported for restaurant operations.

Analyzes data and trends and communicates any concerns with appropriate staff in regards to operational excellence and any compliance issues.

Works closely with research and development to implement new products, procedures, and communications to franchisees.

Provides input into department budget, monitors, and recommends variance explanations as needed.

Counsels’ franchisee's on operational excellence, people culture, and training issues.

Visits regions franchisee's evaluating their operations and allocating required resources for their appropriate operation.

Excellent at developing materials, creating presentations, and facilitating training to develop the team further.

Skilled at public speaking and influencing direct reports, franchisees, and cross functional teams through the art of storytelling.

Who You Are

• Bachelor’s degree in business, marketing, or related field, or equivalent leadership experience managing first-line leaders within the restaurant or retail industry.
• Possesses a minimum of five years' experience in leading cross-functional teams, formally or informally.
• Demonstrates effective leadership through structured processes, informal team mentoring, and comprehensive project management.
• Strong relationship, team building and communication (written & verbal) skills.
• Demonstrated planning, analytical, problem-solving, and decision-making skills.
• Ability to lift and move up to 55 pounds and the ability to reach and move items from as high as six (6) feet and as low as six (6) inches off the ground.
• Ability to understand directions, instructions, and product specifications.
• Ability to travel by airplane and/or automobile.
• Interpersonal and negotiation skills, Computer knowledge and expertise with Microsoft Office programs.
• Eagerness to learn other technology platforms.

Preferred Knowledge, Skills and Abilities

• Little Caesars operational experience (a certified Little Caesar training manager or regional manager with a proven record of profitability).
• Multi-unit restaurant management or franchise management experience.
• Point of Sale system experience.
• Fiscal responsibility.

Where You’ll Work

Remote position, which works outside of the office a minimum of 50% of the time in the marketplace, consulting with franchisees to achieve all essential job functions.

No hazardous conditions are present.

Works a minimum of five (5) days per week, may include weekends and evening hours and works in-restaurant as required.

Is willing to travel as needed.

Works effectively under pressure and in stressful situations.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Company Profile

At Little Caesars Pizza and Blue Line Foodservice Distribution you're part of a dynamic team in the pizza business. Known for innovation and home of the exclusive Pizza Portal pickup, Little Caesars is an international brand with a household name - a global company with family-owned restaurants in your neighborhood.

Blue Line sources and delivers ingredients to neighborhoods throughout the U.S. so we can make our famous Hot-N-Ready pizzas, Crazy Bread, Caesar Wings, and more, fulfilling our customer promise.

Little Caesars Fundraising proudly helps raise millions of dollars for thousands of schools, churches, sports teams, and other nonprofit organizations.

Backed by the global pizza brand, customers of Little Caesars Fundraising enjoy products they can make at home or pick up in stores.

Our colleagues are the heart and soul of the business - whether you work in the stores, one of our warehouses, the corporate office, or your home office, Little Caesars, Blue Line and Little Caesars Fundraising colleagues work together to make a big impact in communities around the world.

Benefits

• medical
• dental
• vision insurance
• 401(k) with company match
• paid holidays
• paid time off
• legal and counseling services
• flexible spending accounts
• disability and adoption benefits
• more

Colleagues also enjoy the perks of being associated with professional sports teams and have access to events at Little Caesars Arena and Comerica Park in our hometown of Detroit, Michigan.