Director Operations - Alaska

Marathon Health; Denver (CO); On-site; USD 150,000 - 230,000; Full time

Job summary

Marathon Health is seeking a Director of Operations to lead a defined regional portfolio, driving clinical and operational excellence, patient experience, and client engagement. You will blend strategic oversight with hands-on leadership to build a high-performing operation.

This senior role requires strong financial discipline, evidence of delivering outcomes, and collaboration across clinical and support teams to achieve regional objectives.

Qualifications

• 5–7+ years of leadership in healthcare operations, multisite services, or similar.
• Proven experience building and leading high-performing teams across clinical, operational, and business functions.
• Demonstrated full P&L responsibility for a large business unit or division.
• Strong financial acumen and strategic thinking for decision making.
• Excellent client-facing skills with ability to engage at executive level.
• Experience in value-based healthcare or population health is preferred.

Responsibilities

• Own full P&L for the region, including labor, supplies, and expenses.
• Drive performance against budget while maximizing value for patients and clients.
• Lead adherence to quality, safety, and infection control across all health centers.

Skills

Leadership

P&L ownership

Healthcare operations

Financial acumen

Strategic thinking

Executive communication

Stakeholder management

Job description

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB

The Director of Operations is a senior leader accountable for the overall performance of a defined geographic region within Marathon Health. As a key steward of our mission, the Director ensures the delivery of exceptional healthcare experiences, operational excellence, and strong client and teammate engagement. This role blends strategic oversight with hands-on leadership to build a high-performing regional operation that delivers measurable value to clients, patients, and teammates.

ESSENTIAL DUTIES & RESPONSIBILITIES

Market Leadership & Full P&L Ownership

• Own full P&L responsibility for the region, including labor, supplies, and expense management.
• Drive performance against budget while maximizing impact for patients and clients.

Operational Discipline & Excellence

• Champion a culture of operational discipline, quality, safety, and infection control across all health centers.
• Lead adoption of standardized systems and tools to monitor performance, including online auditing and in-person reviews.
• Drives achievement of patient, client, and teammate satisfaction goals.
• Proactively address patient and teammate concerns with a focus on resolution and continuous improvement.
• Ensures collaboration of clinical and operational teammates to pursue appropriate clinical opportunities.
• Provides compliance leadership related to governmental, accreditation, and other regulations/requirements with company policies.
• Coordinates workflow in health centers, prioritizes key tasks, and shifts duties as necessary to achieve maximum success for patients, teammates, and clients.

Teammate Leadership & Engagement

• Hire, develop, lead, and train clinical teammates, including coaching, performance management, and teammate relations.
• Set clear goals and expectations for direct reports, holding the team accountable for execution and results.
• Align team goals with broader department and company initiatives. Fully accountable for delivered results and goal achievement of the team.
• Oversees center staffing, ensuring appropriate coverage and staffing levels to maintain patient access and provider support.
• Collaborates with onboarding team to ensure seamless startup of new centers in market.
• Completes annual performance reviews for all direct reports.
• Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas.
• Responds to care team issues regarding health center operations.
• Maintains open communication and positive working relationships with all members of the team, including MA, Providers, Support Teams, and Shared Services.
• Foster a culture of communication, engagement, accountability, and continuous learning.
• Conduct regular team meetings, daily huddles, and consistent 1:1 coaching.

Commercial Growth & Enterprise Collaboration

• Drive visit volume, engagement, and participation rates across the region.
• Participates in education and enrollment activities associated with acquiring new patient members and helping them to engage with our services.
• Ensures health center schedules are maintained and optimized to promote efficiencies in practices and patient satisfaction.

QUALIFICATIONS

• Minimum of 5 - 7 years of leadership experience with proven success in healthcare operations, multisite services, or a comparable industry.
• Proven leadership experience developing and building teams.
• Demonstrated full P&L responsibility for a large business unit or division.
• Expertise in building and leading high-performing teams across clinical, operational, and business functions.
• Passion for patient-centered care and teammate engagement.
• Exceptional client-facing skills with the ability to build and sustain executive-level partnerships.
• Strong financial acumen, strategic thinking, and business judgment.
• Demonstrated ability to thrive in a matrixed, fast-paced, high-accountability environment.
• Experience in value-based healthcare, employer-sponsored healthcare, or population health management preferred.
• Candidates for this position must reside in one of the following locations: Fairbanks, AK Anchorage, AKMat-Su, AKDESIRED ATTRIBUTES Ownership Mindset - Approaches the market as their business, accountable for outcomes. Operational Excellence - Executes with rigor, urgency, and results-orientation. Teammate First Leadership - Builds trust, develops talent, and creates high-performing teams. Change Leadership - Navigates ambiguity, leads transformation, and scales what works. People Centric Thinking - Prioritizes relationships and service excellence in every interaction.

DESIRED ATTRIBUTES

• Ownership Mindset - Approaches the market as their business, accountable for outcomes.
• Operational Excellence - Executes with rigor, urgency, and results-orientation.
• Teammate First Leadership - Builds trust, develops talent, and creates high-performing teams.
• Change Leadership - Navigates ambiguity, leads transformation, and scales what works.
• People Centric Thinking - Prioritizes relationships and service excellence in every interaction.