Director, Operations

Aligned Data Centers, LLC; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Aligned Data Centers, LLC is seeking a senior leader to guide strategic operations within its datacenters. The role includes overseeing critical infrastructure, managing vendor relationships, ensuring compliance, and driving service excellence.

The ideal candidate will have significant experience in leading datacenter operations, strong analytical skills, and a commitment to customer service. This position is critical for maintaining high service levels and operational efficiency within a fast-paced environment.

Qualifications

• 10 years of experience or 12-15 years of related experience without degree.
• Proficient in analyzing complex project documents.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide strategic leadership for datacenter operations.
• Manage and oversee datacenter facility expansion.
• Ensure compliance with safety procedures and regulations.

Skills

Project management

Customer service

Communication skills

Analytical skills

Electrical and mechanical systems knowledge

Education

Bachelor’s degree or equivalent experience

Tools

MS Office

AutoCAD

Visio

Job description

It’s fun to work in a company where people truly believe in what they’re doing! We’re committed to bringing passion and customer focus to the business.

Duties and Responsibilities

• Provides senior leadership to drive strategic vision for Aligned’s datacenters, including Critical Facilities Operations, Preventative Maintenance, Commissioning, Infrastructure, Service Delivery, Security, Logistics, and Safety at a senior level.
• Manages campus operations of the 24x7 datacenter environment.
• Identifies and implements critical metrics necessary to manage and monitor the performance of overall operations, including capacity, availability, budget, and inventory.
• Oversees all electrical and mechanical infrastructure such as UPS systems, generators, fire suppression systems, BMS, and HVAC systems.
• Has responsibility for meeting established Service Level Agreements (SLAs).
• Ensures that all work performed within the datacenter is done to high quality and without impact to any internal or external customers.
• Oversees requirements and delivery of services provided by Operations, Security, and Safety, driving maximum potential of these functions to provide exceptional services to clients and employees.
• Oversees and supports the level 5 commissioning, operations, and maintenance of all datacenter mission‑critical infrastructure to achieve 100% availability.
• Manages datacenter facility expansion and consolidation.
• Manages, coaches, and develops the management team performing datacenter operations.
• Manages and leads vendor relationships to maintain day‑to‑day operations and strategic goals for datacenter operations SLAs and deliverables.
• Works with current vendor stakeholders and partners to develop and deliver strategic plans.
• Oversees all datacenter vendor contracts, streamlining services required and optimizing overall costs.
• Works closely with all strategic supply chain vendors to ensure Aligned’s lean management strategies and continuous innovation and process improvement are fully implemented.
• Evaluates and mitigates risk on new and existing programs within datacenter program governance.
• Develops opportunities for cross‑team effectiveness and removes organizational barriers for strong teamwork, collaboration, and excellent service delivery.
• Drives Aligned’s Sustainability Strategy and creates a program to improve the efficiency of datacenter operations.
• Engages in improvement projects, often requiring outreach to a variety of support teams and driving them from conception to completion.
• Manages budgeting and forecasting, planning, deployment, incident and problem management, change management.
• Maintains documentation and diagrams capturing all essential parameters of datacenter operations.
• Defines policies, procedures, and standards related to performance, capacity, availability, continuity, and security.
• Creates and delivers presentations to leadership team, company meetings, and conferences.
• Ensures all customer service levels and power utilization efficiency commitments are met and takes an active role in ongoing customer interaction.
• Participates in customer service review discussions and various ad‑hoc meetings related to datacenter management issues.
• Manages customer service orders and remote hand requests.
• Supervises local change management processes, including review and approval of all Method of Procedures (MOPs) for maintenance and one‑time/emergency repair events in coordination with onsite personnel, contractors, and customers.
• Ensures compliance with all safety procedures and utilization of personal protective equipment (PPE).
• Responds quickly and appropriately to emergency situations (e.g., fire, evacuation, equipment failure).
• Ensures inventory control programs, purchase parts and supplies are maintained.
• Ensures compliance with applicable codes, requisitions, government agencies and AE directives relating to building and critical environment operations.
• Operational roles may also apply as necessary.

Qualifications

• Bachelor’s degree preferred with 10 years’ experience or minimum of 12‑15 years of related experience in lieu of a degree.
• Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
• Strong project and time‑management skills.
• Ability to develop operational standards, project tracking, and management documents.
• Effective verbal and written communication skills for sensitive issues, complex inquiries, or complaints.
• Ability to make effective presentations and respond to questions from managers, clients, customers, and the public.
• High level of commitment to customer service, whether to co‑workers or clients.
• In‑depth knowledge of all applicable rules, laws, codes, regulations, and ordinances in performing data/communications and MEP projects.
• Ability to estimate cost of client installations and other assigned projects.
• Proficient in cost tracking for all projects.
• Knowledge of Purchase Order Requests process and invoice tracking.
• Development of appropriate RFP processes and operating and capital budgets.
• Ability to analyze and solve problems involving several options with limited information.
• Ability to interpret a variety of instructions in written, oral, diagram or schedule form and work independently.
• Demonstrates ability to work well under pressure with a proactive approach to unusual occurrences.
• Strong organizational skills, attention to detail, and openness to new ideas and procedures.
• Proficiency with MS Office applications: Excel, Outlook, Word, and PowerPoint.
• Occasional travel may be required for training and meetings.

EEO Statement

We are committed to fostering a diverse, gender‑equal, and inclusive workforce, extending to our military veterans.

Additional Information

When you join Aligned, you’re joining a passionate and positive team where every voice matters. We are driven by innovation, the needs of our customers, social value creation, and responsible stewardship of our planet.