Director of Technology Service & ESM

Freeman Company

Dallas (TX)

Hybrid

USD 150,000 - 210,000

Full time

7 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Tuition Reimbursement

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Job summary

The Freeman Company is a global leader in events, delivering IT services and Enterprise Service Management to support live experiences. The Director - Technology Support will own ITSM/ITOM strategy, lead the Help Desk and the ESM platform team, and partner across security, development and infrastructure to ensure reliable, compliant services.

The role requires a track record of leadership, strategic thinking and managing complex service-delivery in a hybrid environment with 2-3 days on-site per

Qualifications

10+ years in IT service management with leadership experience.
Proven experience implementing Enterprise Service Management platforms.
Strong ITIL expertise and governance capabilities.
Ability to lead cross-functional teams and influence executives.

Responsibilities

Define and execute ITSM strategy and maturity roadmap.
Own and mature ITSM/ITOM, CMDB and change management processes.
Lead Help Desk operations and major incident response.
Develop the ESM platform team and govern platform health and upgrades.
Manage budgets, vendor relationships and compliance.

Skills

Leadership

Strategic thinking

Stakeholder management

IT service management

ITIL

Communication

Education

Bachelor's or Master's in Information Technology or related field

Tools

ServiceNow

Aisera

Freshworks

EasyVista

ITIL processes

Job description

The role requires a track record of leadership, strategic thinking and managing complex service-delivery in a hybrid environment with 2-3 days on-site per

Get your free, confidential resume review.

or drag and drop your file here.