Director of Technical Account Management, Customer Success, Cybersecurity / DLP

Planet Green Holdings; Austin (TX); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health Benefits

Hybrid Work

Unlimited PTO

Company Swag

Lunch & Happy Hours

Snacks & Drinks

Job summary

Planet Green Holdings is seeking a Director of Technical Account Management and Customer Success to lead post-sale cybersecurity success for a DLP AI platform. You will onboard global teams, translate security risks into product requirements, and drive customer outcomes from onboarding through renewal.

You’ll partner with Engineering and Sales, develop executive-level playbooks, and scale a high-impact team while traveling 30% to customer sites and workshops.

Qualifications

• Proven leadership in Technical Account Management or CS for cybersecurity products.
• Experience scaling DLP or cybersecurity platforms.
• Strong communication with CISOs and executives.
• Willingness to travel ~30% and work across time zones.

Responsibilities

• Master the DLP AI Engine and reduce false positives.
• Onboard customers within 30 days and ensure successful adoption.
• Monitor policy adoption and prevent churn with proactive outreach.
• Translate frontline feedback into roadmap and prioritization for engineering.

Skills

Regex proficiency

ML classification

Behavioral analytics

Customer onboarding

Churn prevention

Tools

Postman

Gainsight

Notion

Loom

Linear

Job description

Director of Technical Account Management, Customer Success, Cybersecurity / DLP

• Austin, TX

Director of Technical Account Management, Customer Success

Leading DLP AI Cybersecurity Provider | Remote (US) | Full-Time

The Mission

You’re the cybersec co‑pilot every enterprise trusts when their crown-jewel data is on the line. As the leader of Technical Account Management & Customer Success for a pioneering DLP AI platform, you’ll turn complex cybersecurity challenges into seamless wins—onboarding global teams, preventing data leaks before they happen, and proving ROI that makes CISOs sleep better at night.

When a Fortune 500 security team panics at 2 a.m. over an exfiltration alert, you’re the voice that turns chaos into control. When a "nice-to-have" becomes a "must-have" DLP policy, you’re the one translating real‑world cyber risk into product reality. Their cybersecurity victories become your adrenaline rush.

What You’ll Actually Do (and why it’s next-level)

• Master the DLP AI Engine Speak fluent regex, ML classification, and behavioral analytics. Debug policy false-positives while briefing the CISO in the same breath.
• Orchestrate Zero-Friction Onboarding at Cyber Speed Build launch sequences—live fire drills, policy simulators, executive playbooks—that get DLP AI live and enforcing in under 30 days.
• Run Customer Cyber Health Like a SOC Dashboard Instrument real-time signals (policy adoption, leak attempts blocked, user friction spikes) to predict and prevent churn before the customer feels pain.
• Fuel the DLP AI Roadmap with Frontline Intel Funnel raw cybersecurity feedback—"this endpoint is blind," "we need USB control yesterday"—straight into sprint zero. Watch your insights ship as zero-day DLP defenses.
• Scale a World-Class Cyber Success Empire Player-coach today, general tomorrow: hire, train, and arm a team that turns every support ticket into a cybersecurity success story.
• Triage Like a Cyber Incident Commander Partner with Engineering to reproduce, prioritize, and neutralize DLP gaps before they trend on Dark Web forums.
• Travel Like a Cyber Road Warrior (30%) Boots-on-ground for red-team workshops, CISO dinners, and turning pilot POCs into multi-year, seven-figure DLP AI deployments.

You, in Bullet-Proof Cyber Armor

Superpower Proof You Have It

Cyber Empathy at Scale You read the SOC and the boardroom.

DLP AI Ninja Can tune a policy in Postman while calming a frantic GC.

Relationship Fortifier Turn one DLP champion into an internal cybersecurity sales force.

Threat Data Bloodhound Spot exfil patterns like Neo sees code.

Cyber Storyteller Make "here's your PII leak map" feel like a TED Talk on steroids.

Bonus: Cybersecurity Scar Tissue You’ve lived through a breach postmortem—or stopped one cold.

The Fine Print (but make it epic)

• 70% Remote, 30% Cyber Field Ops – Quarterly "DLP War Rooms" in Austin + fly-to-customer breach simulations.
• Arsenal: Our DLP AI platform, Gainsight, Notion, Loom, Linear, and your unbreakable cyber charisma.

Why You’ll Never Look Back

This isn’t a job. It’s command of the post-sale cybersecurity universe at the company redefining DLP with AI.

You’ll report to the CRO, shape product with Engineering, and hold equity that moves when data leaks stop.

Plus, the perks? We secure what matters—including you. Benefits built for balance, growth, and peace of mind in a hybrid world (may vary by country):

• Health Benefits – Full armor for you and your family.
• Hybrid Work – Flex between home base and cyber HQ.
• Unlimited PTO – Recharge to stay sharp on the front lines.
• Company Swag – Rep the shield. Look cyber sharp.
• Lunch & Happy Hours – Free fuel for late-night DLP policy jams.
• Snacks & Drinks – Endless caffeine—some say the best coffee in cybersecurity.

Let’s make our DLP AI the platform CISOs swear by in Slack