Director of Solutions Engineering

Grafana; United States; Remote; USD 200,000 - 320,000; Full time

Benefits offered by this job

30 days paid vacation

Remote-first roles

Learning & development stipend

Headspace mindfulness subscription

Personal coworking space reimbursement

Laptop refresh every 3 years

Employee Assistance Program

Paid parental leave

Job summary

Grafana Labs is seeking a Director of Solutions Engineering, East, to build and lead a high-performing SE team, align with sales leadership, and scale the organization across products and GTM motions. The role emphasizes culture, collaboration, and strategic customer engagement to drive opportunities with VP of Sales.

The ideal candidate has 2+ years in 2nd line SE leadership, deep experience in open source or observability GTM motions, and a track record in enterprise sales within a

Qualifications

• Ideal candidate leads with passion and gets personally involved to drive opportunities with VP of Sales.
• Experience working in open source, developer-centric GTM motions, or observability.
• Extensive experience with complex, enterprise sales and fast-paced high-growth environments.
• At least 2 years of experience in 2nd line SE leadership.

Responsibilities

• Build and manage a high-performing Solutions Engineering team for the East region.
• Act as a culture carrier and collaborate across AE, SE roles.
• Scale East SE organization to 20+ SEs and prepare for larger scale across products and GTM motions.
• Partner with Sales leadership to evolve playbooks, processes and enablement to improve win rates.

Skills

Leadership

Open source experience

Cross-functional collaboration

Strategic customer engagement

People management

Job description

• As the Director, Solutions Engineering, East for Grafana Labs, you will be responsible for all aspects of building and managing a team of high-performing Solution Engineers
• You will be asked to be a cultural flag carrier for the organization and embody what strong partnership and collaboration looks like across AE and SE roles
• You will help grow the East SE organization to 20+ SE’s and ensure we are prepared to scale the SE org across multiple products, industries, segments, and GTM motions
• Paired with 3 Sales RVPs, 9 Sales RSDs, 47 AEs, 4 SEMs, 25 SEs, you will help evolve repeatable processes, playbooks, job architectures, enablement, and other programs needed to achieve this scale and increase win rates
• You will be expected to be a thought leader, internally and externally, and ensure that feedback from the field makes its way into the product and GTM strategy
• Culture carrier who values the team over the individual and values; getting to the right answer is more important than being right
• Help to drive and advise on key opportunities alongside the VP of Sales
• Defaults to teamwork and collaboration; strong cross-functional relationship builder
• Sensitivity and appreciation for open source and the bottom up motion
• Willing, excited, and able to engage with customers strategically
• Flexible, but not afraid of a healthy debate — brings a strong point of view, but open to considering alternatives

Benefits

• Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
• Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
• Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
• Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
• Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
• Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
• Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
• Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
• Paid parental leave: Grafana offers paid parental leave to all eligible new parents. This offers Grafanistas time to bond with and care for their children in the first year after birth or adoption

Our ideal candidate is someone who is passionate about getting personally involved and helping to drive opportunities alongside the VP of Sales counterpartsExperience working in open source, developer-centric GTM motions, or observabilityExtensive experience with complex, enterprise salesProven success working in a fast-paced, high growth startup environmentAt least 2 years of experience in 2nd line SE leadershipIdeally Located on the East Coast of the USExperience scaling teams to over 30+ employees