Director of Solutions Engineering

Alert Media, Inc.; Austin (TX); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Full healthcare

Annual bonus

Parental leave

Sabbatical

Team lunch

Paid time off

Volunteer opportunities

Team celebrations

Job summary

Alert Media, Inc. seeks a Director of Solutions Engineering to partner with the sales team and drive value for customers on our cloud platform.

This hands-on, player/coach role balances mentoring with direct support of strategic deals, demos, and technical leadership. You will lead a growing team, set regional technical strategy, enablement, and best practices while collaborating with Product, Engineering, Marketing, and Customer Success to shape the platform roadmap.

Qualifications

• 8–10+ years of experience in Solutions Engineering, Pre-Sales Engineering, or Solutions Architecture in a SaaS organization.
• 2–3+ years in a people leadership role.
• Strong understanding of MEDDICC and partnering with Account Executives.
• Coaching mentality to elevate others’ careers.
• Ability to simplify complex concepts for executive-level audiences.
• Experience supporting API-driven integrations and cloud infrastructure.

Responsibilities

• Lead and develop a team of Solutions Engineers with regular 1:1s and career development.
• Partner with Sales leadership to forecast and govern pipelines for strategic deals.
• Lead technical discovery, solution design, and demos for high-value accounts.
• Define regional technical strategy, enablement, and PoC frameworks.
• Collaborate with Product, Engineering, Marketing, and Customer Success to surface field insights.
• Act as technical advisor to CIOs/CTOs and executives; translate platform value to business outcomes.
• Develop prototypes, spikes, or integrations to unblock deals and inform product direction.

Skills

Leadership in SE

Coaching & mentoring

MEDDICC

SaaS pre-sales

Demos & discovery

Strategic deal leadership

APIs & integrations

Cross-functional collaboration

Executive stakeholder communication

Cloud infrastructure

Tools

APIs for integrations

Cloud infrastructure

Job description

• AlertMedia is seeking a Director, Solutions Engineering to partner closely with our sales organization and play a critical role in helping prospective customers to understand the value of our platform. This is a hands‑on, player/coach role — ideal for a seasoned Solutions Engineering leader who enjoys being deeply involved in the sales process while also building, mentoring, and scaling a high‑performing Solutions Engineering team over time
• Balance team development and hands‑on technical contribution, spending your time mentoring and leading Solutions Engineers and directly supporting strategic deals
• Lead by example, setting the bar for technical excellence, consultative selling, and customer advocacy
• Team Leadership & Mentorship: Lead and develop a team of Solutions Engineers through regular 1:1s, career development planning, performance feedback, and coaching on both technical and sales skills
• Enablement & Certification: Define and execute a regional technical strategy, ensuring the team is enabled, certified, and equipped to lead value‑based technical conversations across the AlertMedia platform
• Pipeline Health & Sales Partnership: Partner with Sales leadership in forecast and pipeline reviews to ensure technical readiness and alignment for active and upcoming deals
• Operational Excellence: Standardize and continuously improve Solutions Engineering best practices, demo flows, discovery approaches, and proof‑of‑concept (PoC) frameworks
• Cross‑Functional Collaboration: Work closely with Product, Engineering, Marketing, and Customer Success to surface insights from the field and influence platform evolution
• Strategic Deal Leadership: Lead technical discovery, solution design, and demonstrations for high‑value or complex accounts, serving as the technical voice and trusted advisor throughout the sales cycle
• Solution Prototyping & Problem Solving: Develop prototypes, technical spikes, or custom integrations to unblock complex deals or inform future product direction
• Executive‑Level Engagement: Facilitate technical discussions with CIOs, CTOs, and senior stakeholders, translating platform capabilities into clear business value and outcomes
• Customer Advocacy: Serve as a strong bridge between customers, Sales, and Product, advocating for customer needs and influencing the product roadmap based on real‑world use cases

Benefits

• 100& Paid Healthcare: Take advantage of fully paid medical, dental, vision, disability, and life insurance for employees and subsidized for dependents.
• Bonus: Participate in the company‑wide annual bonus based on their collective success.
• Family Planning: Leverage their 100% paid parental and new child bonding leave—12 weeks off for primary caregivers and 4 weeks off for secondary caregivers
• Paid Sabbatical: Pursue your interests with six weeks of paid sabbatical leave after six years of service.
• Tuesday Lunch: Get together for transparent company updates from leadership while enjoying a meal on AlertMedia
• PTO: Unplug, rest, and recharge with a flexible time off policy that encourages work‑life balance without worrying about counting days!
• Give Back: Join your coworkers in giving back to the Austin community through quarterly volunteer opportunities
• Team Building and Celebrations: Take part in company celebrations, team buildings, and peer‑nominated value award recognition

You bring a strong “one team, one goal” mindset, enjoy working cross‑functionally, and know how to translate technical capabilities into meaningful business outcomes for customers and prospects alikeYou are an experienced Solutions Engineering leader who thrives at the intersection of sales strategy, technical depth, and people leadership. You’re comfortable rolling up your sleeves to lead high‑stakes demos and solve complex technical challenges, while also coaching our Solutions Engineers to elevate their impact2–3+ years in a people leadership role8–10+ years of experience in Solutions Engineering, Pre‑Sales Engineering, or Solutions Architecture in a SaaS organizationStrong understanding of sales methodologies such as MEDDICC, and experience partnering closely with Account ExecutivesStrong coaching mentality and ability to help elevate others in their career developmentSkilled at building rapport and setting expectations with stakeholders, including those at the executive levelExcellent prioritization, project management, and organizational skills in fast‑paced, evolving environmentsPassion for delivering an exceptional customer experience through thoughtful, consultative problem‑solvingA true player‑coach mindset — able to move seamlessly from high‑level strategy and coaching to hands‑on troubleshooting and technical executionComfortable with ambiguity; ideal candidates have experience adapting in rapidly changing environments and contributing to an evolving sales processExceptional ability to communicate complex technical concepts clearly to both technical and non‑technical audiencesExceptional interpersonal skills; clear and concise written and oral communication skillsProven success in high‑growth SaaS environments, with experience supporting API‑driven integrations and cloud infrastructureThis is a full‑time, hybrid position based in Austin, Texas. Must live in Austin or the surrounding areas