Director of Social Services

Wyndemere Senior Living; Wheaton (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

Wyndemere Senior Living in Wheaton, IL is seeking a Social Services Director to oversee all social services within our 56-bed life-plan senior community. You will assess and address residents' psychosocial needs, coordinate admissions and discharges, and support families through transitions and planning.

The role requires a Bachelor's in Social Work or related field, 3+ years in long-term care (5+ preferred), and strong knowledge of CMS regulations, discharge planning, and resident rights.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Gerontology, or a related field.
• Minimum 3 years of experience in long-term care, skilled nursing, or geriatric services; 5+ years preferred.
• Strong knowledge of Medicare, Medicaid, CMS regulations, resident rights, and discharge planning processes.

Responsibilities

• Provide psychosocial support, counseling, advocacy, and resource coordination for residents and families.
• Assess, monitor, and address residents' emotional, behavioral, social, cultural, and spiritual needs.
• Lead discharge planning and care transitions, ensuring residents and families are prepared for successful outcomes after discharge.
• Collaborate with nursing, physicians, rehabilitation, admissions, case management, and community providers to coordinate resident care.
• Educate residents and families regarding Medicare, Medicaid, insurance coverage, hospice services, and community resources.
• Coordinate referrals to home health, behavioral health, hospice, and other support services.
• Participate in care conferences, resident risk meetings, and interdisciplinary team meetings.
• Maintain compliance with CMS, state, and regulatory requirements, including MDS assessments, psychosocial documentation, and care planning.
• Advocate for resident rights and assist with grievance resolution.
• Support quality improvement initiatives, hospital partnerships, and programs focused on improving resident outcomes and reducing readmissions.
• Provide support to residents and families during significant life events, including cognitive decline, hospice transition, end-of-life planning, and bereavement.
• Maintain confidentiality and comply with HIPAA and professional ethics standards.
• Promote a culture of exceptional customer service, teamwork, and resident-centered care.

Skills

Communication

Relationship building

Conflict resolution

Organizational skills

Collaboration

Education

Bachelor’s in Social Work or related field

Job description

Wyndemere's 5-star skilled nursing facility is seeking a Social Services Director for a smaII, 56 bed life- plan senior community. This role coordinates and supports all social services related functions within the Social Services Department in accordance with current federal, state, and local standards. Assesses, plans, implements, and evaluates the social, emotional, and psychological needs of sub-acute and long-term residents. Coordinates all Health Center admissions and discharges through review with patients and families.

Key Responsibilities

• Provide psychosocial support, counseling, advocacy, and resource coordination for residents and families.
• Assess, monitor, and address residents' emotional, behavioral, social, cultural, and spiritual needs.
• Lead discharge planning and care transitions, ensuring residents and families are prepared for successful outcomes after discharge.
• Collaborate with nursing, physicians, rehabilitation, admissions, case management, and community providers to coordinate resident care.
• Educate residents and families regarding Medicare, Medicaid, insurance coverage, hospice services, and community resources.
• Coordinate referrals to home health, behavioral health, hospice, and other support services.
• Participate in care conferences, resident risk meetings, and interdisciplinary team meetings.
• Maintain compliance with CMS, state, and regulatory requirements, including MDS assessments, psychosocial documentation, and care planning.
• Advocate for resident rights and assist with grievance resolution.
• Support quality improvement initiatives, hospital partnerships, and programs focused on improving resident outcomes and reducing readmissions.
• Provide support to residents and families during significant life events, including cognitive decline, hospice transition, end-of-life planning, and bereavement.
• Maintain confidentiality and comply with HIPAA and professional ethics standards.
• Promote a culture of exceptional customer service, teamwork, and resident-centered care.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Gerontology, or a related field required.
• Minimum of 3 years of experience in long-term care, skilled nursing, or geriatric services; 5+ years preferred.
• Strong knowledge of Medicare, Medicaid, CMS regulations, resident rights, and discharge planning processes.
• Experience working with older adults, including those with dementia, behavioral health needs, and complex psychosocial concerns.
• Excellent communication, relationship-building, conflict resolution, and organizational skills.
• Ability to collaborate effectively with residents, families, healthcare providers, and community partners.
• Benefits start first of the month following date of hire