Director of Shop Operations

Boise Bicycle Project; Boise (ID); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

100% health insurance coverage

120 hours paid vacation

Employee assistance program

Commuter benefits

Bicycle industry discounts

Job summary

A local non-profit organization seeks a Director of Shop Operations in Boise, Idaho. The successful candidate will manage shop staff, direct online sales, and promote community access to bicycles. This full-time role involves leading a team, managing budgets, and engaging with community organizations. Strong management skills and a passion for cycling are essential. Benefits include health insurance and paid vacation.

Qualifications

• 3+ years of management experience, preferably in a bike shop.
• Experience managing budgets and employees required.
• Ability to work with diverse individuals and backgrounds.

Responsibilities

• Direct shop staff and manage operations.
• Oversee online sales processes and inventory organization.
• Lead outreach efforts for shop services and memberships.
• Ensure efficient recycling and waste processes.

Skills

Management experience

Budget management

POS software organization

Staff leadership

Community outreach

Social media marketing

Tools

POS systems

Inventory control systems

Job description

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The Boise Bicycle Project seeks a Director of Shop Operations to ensure that bicycles, bicycle repair and bicycle education are available to our entire community.

The Director of Shop Operations primary goal is to direct shop staff’s work in the DIY shop and warehouse to ensure accessible access to cycling in our community while facilitating sustainable income streams and recycling efforts. Through education, leadership, shop sales and membership, the Director of Shop Operations fosters an empowering environment where all have access to bicycles.

Job Responsibilities

Bike Shop Leadership, Strategy, and Management

• Manage, organize and empower Shop Staff - Facilitator, Shop Coordinator, Sales lead and Mechanics/Educators.
• Create, implement and achieve budget and impact goals alongside your team, including:
• Recycled and new parts sales goals, including online sales , BBP Membership enrollment goals, Impact goals: shop offerings, people served, bicycles recycled
• Implement and maintain systems for refurbished bike builds, work trade programming and quality control standards and volunteer and staff development.
• Create and support impactful roles for volunteers to support shop, tear apart and warehouse/recycling operations
• Create, communicate and enact shop policies for customers, staff and volunteers.
• Set and maintain standards for inclusive and educational customer service on shop floor for Staff, Members, Volunteers and Program Participants

Online Sales Systems and Maintenance

• Oversees BBP’s online sales systems and processes, ensuring the Ebay program is organized, efficient, and aligned with shop goals.
• Coordinates with the Sales Lead and shop staff to maintain a consistent flow of listings and shipments that support annual revenue targets.
• Provides guidance and structure for inventory organization, storage systems, and warehouse layout to support both in-shop and online operations.
• Ensures the warehouse remains clean, orderly, and safe workspaces that reflect BBP’s professional and community-focused values.
• Works with staff to identify opportunities to improve efficiency, space use, and product flow between donation intake, refurbishment, and online sales.

Outreach about Shop Services and Membership

• Responsible for ideation and implementation of messaging and long term strategy in promotion of sales, membership and shop use
• Utilizes sales and marketing data to refine messaging and strategy in real time, promoting BBP’s retail space in several media streams
• Works with our Shop Facilitator to deliver, improve, and coordinate BBP’s membership materials, deliverables and enrollment campaigns

Warehouse and Recycling Oversight

• Oversee warehouse organization and recycling processes to ensure safe, efficient, and sustainable operations.
• Maintains systems for recycling tracking, storage layout, and material flow throughout the warehouse.
• Coordinates with staff and volunteers to meet recycling goals and maintain orderly storage of donations, parts, and equipment.
• Supports interdepartmental needs by providing organized warehouse space for programs and events.

Job Skills and Requirements

• 3+ years of experience in management/assistant management. Experience at a Bicycle coop or for-profit bike shop is a plus, but we’re specifically looking for on the job experience managing a budget as well as employees.
• Experience in running and organizing POS software, managing payroll and scheduling, inventory control, projecting budgets and analyzing sales and marketing data.
• Experience using social media, newsletters and other media to market and spread awareness about BBP shop services and sales.
• You enjoy working with people from all walks of life, all backgrounds, and all ability levels.

Seniority level Director

Employment type Full-time

Job function Management and Manufacturing

Industries Non-profit Organizations

This is a 40 hour/week job located in Boise Idaho. Weekend availability is required.

Benefits: 100% BBP covered health insurance, 120 Hours paid vacation + Week long Holiday in December, 80 hours sick leave, employee assistance program, simple match IRA, monthly bicycle commuter benefits and deep bicycle industry discounts

How to Apply

• Submit the following to [e-mail]
• Resume and a Cover letter including
• 1 example of a time when you thought outside of the box to work with staff / hit revenue goals
• 1 example of past history working with community benefit organizations
• How bicycles have impacted your life or the life of someone you know

Posting date: 10/14/25 - Priority will be given to applications received by 11/4/25