Director of Servicing Transformation & Strategy

Stellantis Insurance US; Houston (TX); On-site; USD 180,000 - 230,000; Full time

Job summary

Stellantis Financial Services, Inc. seeks a Director, Servicing Initiatives and Transformation to lead the strategic vision, transformation roadmap, and modernization of Servicing Operations across multiple U.S. locations.

You will partner with executive leadership to drive technology investments, oversee change management, and deliver sustainable improvements that boost business performance and customer experience.

Qualifications

• Minimum 12 years of progressive leadership experience within automotive finance, banking, servicing operations, or related fields.
• Minimum 7 years of people leadership experience managing managers and/or professional staff.
• Minimum 10 years leading large-scale business transformation, servicing operations, technology implementation, or strategic initiatives.
• Demonstrated experience leading enterprise-wide transformation programs involving multiple business functions.

Responsibilities

• Develop and execute the Servicing Operations strategic roadmap.
• Partner with executive leadership to drive strategic initiatives, operational enhancements, technology investments, and organizational transformation efforts.
• Lead large-scale servicing transformation programs, providing oversight of technology implementations, business readiness, and change adoption activities.
• Establish governance, risk management, performance metrics, and executive reporting.
• Direct and develop teams responsible for project management, sprint management, change management, business readiness, and communications.
• Collaborate with Servicing Operations, IT, Compliance, Legal, Risk, HR, Learning & Development, and external partners to execute cross-functional initiatives.
• Oversee user acceptance testing, training readiness, process documentation, policy updates, communication plans, and super-user programs.
• Manage departmental budgets, resource allocation, workforce planning, succession planning, and executive stakeholder communications.

Skills

Strategic leadership

Program management

Change management

Stakeholder engagement

Process optimization

Regulatory compliance

Education

Bachelor's degree in Business, Finance, IT, Project Management, or related field

Master's degree or MBA preferred

Job description

Stellantis Financial Services, Inc. seeks a Director, Servicing Initiatives and Transformation to lead the strategic vision, transformation roadmap, and modernization of Servicing Operations across multiple U.S. locations.

You will partner with executive leadership to drive technology investments, oversee change management, and deliver sustainable improvements that boost business performance and customer experience.