Director of Services

Imagine the Possibilities Inc; Burlington (IA); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary

On-site only

PTO (paid time off)

401k Retirement Plan

Insurance Plans

Pre-Paid Legal

Employee Discounts

Career Advancement

Employee Assistance Program

Job summary

Imagine the Possibilities, Inc. in Burlington, IA seeks a Director of Services to lead a team of direct care professionals and oversee HCBS settings. You will drive compliance, supervise staffing, and coordinate across regions to support individuals in achieving life goals.

The role is in-office with a Monday–Friday schedule and on-call rotation. You will maintain records, ensure program quality, and partner with stakeholders to provide person-centered services.

Qualifications

• Demonstrated leadership of direct care teams and regional programs.
• Ability to supervise staff, manage onboarding and ongoing training.
• Experience maintaining regulatory compliance and documentation.

Responsibilities

• Provide regional leadership and personnel management across the assigned region.
• Coordinate staffing, training, and operational oversight based on needs.
• Ensure programs comply with agency policies and governing requirements.
• Oversee programming and ensure alignment with individual service plans.
• Engage stakeholders, manage referrals, admissions, and on-call duties.

Skills

Leadership

Communication

Staff management

Training & development

Strategic planning

Education

High School Diploma/GED

Tools

MS Office

Documentation systems

Job description

Director of Services

We’re excited to welcome a passionate and visionary leader to join our team as Director of Services at Imagine the Possibilities, Inc. In this key role, you’ll have the opportunity to make a meaningful impact by guiding high-quality services, empowering teams, and helping individuals live their fullest lives. We’re looking for someone who leads with purpose, values collaboration, and is driven to create positive change in the communities we serve.

This is an in-office position with a Monday-Friday schedule from 8:00 a.m. to 4:30 p.m. The role also requires participation in on-call rotation and flexibility to cover open site hours as needed.

Director of Services provides leadership to a team of direct care professionals, who is laser-focused on providing the best care possible to the individuals we serve. You will lead a team to fulfill our mission of empowering people to reach individual achievement across the spectrum of life. If you’re passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As a core member of the regional leadership team, you’ll be responsible for keeping updated records, ensuring compliance with rules and regulations from governing bodies, and implementing services that emphasize individual choice and decision making. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve.

This role operates administratively in the following departments:

• Home and Community-Based Services (HCBS) Setting, defined as “medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs” (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring them and their abilities.

What Winning Looks Like

While it’s not a competition, we do recognize that each person wants to ‘win’ at life; and you’re a central part of someone else’s wins – as well as your own! In this role, you’ll be responsible to:

• Regional Leadership & Personnel Management: Provide leadership and supervision across the assigned region, including staffing oversight, hiring and interviews, supervisory selection, staff evaluations, meetings, discipline, delegation of responsibilities, orientation, ongoing training, and hands‑on support for Direct Support staff and programs.
• Staffing, Training & Operational Oversight: Coordinate staffing based on regional needs and available service revenue, monitor vacancies and overtime, ensure adequate coverage, and oversee timely completion and documentation of new hire orientation, required training, and staff requirements. Arrange in‑house training and meetings as needed.
• Compliance, Quality & Documentation: Ensure programs comply with all applicable agency policies, DHS, DIA, IME, HCBS, accreditation, and other governing requirements. Review service and incident documentation, ensure appropriate follow‑up and corrective actions, verify billable units are supported by accurate documentation and authorizations, and maintain records for regulatory and accreditation reviews.
• Program & Individual Service Oversight: Oversee programming functions and serve as a resource for individual program plans, ensuring services and staff decisions align with established plans, organizational standards, and the needs of individuals served. Monitor program operations and identify opportunities to improve service quality and outcomes.
• Stakeholder Relations & Regional Administration: Serve as a key contact for referrals and admissions, monitor waiting lists, market programs and services, communicate with individuals, families, and other stakeholders to support satisfaction, represent the organization at meetings as directed, provide requested reports, oversee regional property and equipment, participate in management activities, and fulfill on‑call responsibilities as applicable.

Know We’re For You

We know finding the right opportunity can be tricky – that’s why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, you’ll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part‑time status, you’ll have access to:

• Competitive Wages: This position has a salary pay range of $63,000.00-$70,324.80 per year.
• Scheduling: This full‑time position operates Monday through Friday, 8:00 a.m. to 4:30 p.m. As part of a 24/7 service organization, the role includes participation in an on‑call rotation and may require flexibility to provide additional coverage as needed in our site homes.
• Generous Paid Time Off (PTO): We all deserve a break now and then – don’t feel bad about taking time for you.
• 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life.
• Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance – we’ve got you covered.
• Pre-Paid Legal Services: Be prepared for the things you just can’t be prepared for on your own.
• Discounted Costco or Sam’s Club Memberships: What can we say? We know a great deal when we see one.
• Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career.
• Employee Assistance Program: We’re there for you through all life’s ups and downs.

Requirements

Functional Experiences, Skills, & Requirements

The ideal candidate will possess the following qualifications and professional experiences:

• Mission-oriented: We’re on a mission to empower people to reach individual achievement across the spectrum of life. We know you are, too.
• An Attitude of Leaning: The truth is, the field of caregiving is always changing and requires adaptability. We need people on our team who are always ready to learn new ways of doing things, helping people, and changing lives.
• Ability to Communicate Well: We’re looking for people with strong communication abilities so we can rely on you to communicate effectively to the rest of the team and the people we serve.
• Confidence: We’re looking for people who know how to balance being bold and being humble. We’re looking for team members who are self‑aware enough to know when to stand up as an advocate for others and when it’s time to follow the leader.
• Age Requirement: This position requires you to be at least 18 years of age.
• Driver’s License: You’ll be responsible for transportation at times, so we need to trust your ability to be safe behind the wheel.
• Reliable Transportation: You’ll need reliable transportation. You will also need to provide proof that your automobile insurance covers $100,000/$300,000/$50,000 liability coverage – don’t worry, we can answer any questions you might have about this.
• Education Requirement: This position requires a minimum education requirement of High School Diploma/GED equivalent and proof of education will be required.

Work Authorization: Candidates must be able to work in the U.S. without sponsorship

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• May require lifting at times, up to 35 pounds. Lifting more than 35 pounds requires the use of a two‑person lift, mechanical lift, or assistive equipment.
• May require prolonged sitting and working at a computer for up to eight hours.
• May require frequent bending, stooping, and stretching.
• May require prolonged standing for up to eight hours.
• Must wear hearing and eye protection in required areas.
• Must have ability to ascend and descend steps/stairs safely, with or without assistance.
• Must have ability to maintain balance and stability while navigating stairs.
• Must have ability to see objects/persons at a distance.
• Must have ability to see close work such as typed or handwritten material.
• Must have ability to hear conversations in a quiet and a noisy environment.
• Must have ability to determine where a sound is coming from.
• Must have ability to hear differences among bells, buzzers, beeps, horns, etc.
• Must have ability to communicate through speech.
• Must have ability to drive and transport for service provision as needed.
• Must remain awake during working hours, where applicable.

Please note this job description is not designed to cover or contain an all-inclusive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Further, this job description does not imply a contract between employees and Imagine the Possibilities, Inc.

Imagine the Possibilities is an equal opportunity employer. All candidates will be considered without regard to race, color, gender, sexual orientation, national origin, disability status, or any other protected status.