Director of Sales Operations

Numotion; San Francisco (CA); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Job summary

Numotion is seeking a Director of Sales Operations to lead a team of Assistive Technology Professionals (ATP) in San Francisco, California. This role focuses on achieving market growth through effective team leadership, mentorship, and customer satisfaction strategies.

The ideal candidate will have a Bachelor's degree and extensive experience in sales leadership, along with strong analytical and problem-solving skills. Competitive benefits including medical and retirement plans are offered.

Qualifications

• Minimum of 5 years of commercial experience.
• Minimum of 2 years of supervisory experience leading and mentoring.
• Experience in a clinical/therapy role and/or ATP role preferred.

Responsibilities

• Lead and develop sales team for growth and customer satisfaction.
• Recruit, hire, and onboard team members.
• Perform quarterly evaluations and provide coaching.

Skills

Sales leadership

Analytical skills

Problem-solving

Interpersonal skills

Communication skills

Education

Bachelor’s degree in a related field

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

Job Purpose

The Director of Sales Operations (DSO) leads a team of Assistive Technology Professionals (ATP) and oversees the sales process to achieve high market growth. The role provides coaching, mentorship, and support to drive revenue growth and outstanding customer satisfaction.

Compensation

Base salary: $75,000 - $120,000 per year, plus annual incentive performance bonuses. Compensation depends on skills, qualifications, experience, and location.

Key Responsibilities

• Build and lead a high‑performing sales team, fostering a culture of innovation, collaboration, inclusion, and continuous improvement.
• Recruit, hire, and onboard new team members to support long‑term growth goals.
• Perform quarterly ride‑alongs with each team member to evaluate and support ATP development.
• Create and implement growth and development plans for Assistive Technology Professionals.
• Develop and execute strategies for expanding the area referral base across key business segments.
• Develop new referral relationships and grow existing referrals through strategic external activities including business partnership reviews, account meetings, and cold calls.
• Represent Numotion at conferences, trade fairs, and networking events.
• Manage the financial performance of the team to meet revenue goals, optimize gross margin, and grow EBITDA.
• Identify opportunities for process improvement and drive consistent pipeline growth.
• Engage and partner closely with cross‑functional business leaders, ensuring open communication and alignment to shared goals.
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee and customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide timely and effective solutions for customer concerns, continually improving customer service as a top priority.

Required Qualifications

• Bachelor’s degree in a related field or an equivalent combination of education and directly relevant experience.
• Minimum of 5 years of commercial experience.
• Minimum of 2 years of supervisory experience, including leading, mentoring, and/or coaching.

Preferred Competencies

• Experience in a clinical/therapy role and/or ATP role.
• Knowledge of Complex Rehabilitation Technology (CRT) business.
• Strong analytical and problem‑solving skills with a track record of data‑driven decision‑making.
• Inspires and motivates others, effectively influencing actions and opinions; provides vision to peers and team.
• Ability to effectively utilize technology and learn and adapt in innovative technology environments.
• Demonstrates ability to thrive in a matrixed environment, working with cross‑functional team members to achieve shared goals.
• Proven ability to act as a change agent within a rapidly changing environment.
• Ability to develop and execute multiple business priorities to meet objectives.
• Exceptional interpersonal and problem‑solving skills.
• Superior written and verbal communication skills to address all levels within the organization.
• Proficiency in MS Word, Excel, PowerPoint, and Outlook.

Physical Work Requirements

• Ability to travel at least 50%.
• Frequent use of hands, wrists, and fingers with computer equipment.
• Prolonged periods of work at a desk and/or on a computer.
• Occasional movement and reach with arms and hands.
• Ability to communicate effectively.
• Ability to work overtime as needed.

Benefits

Competitive compensation packages including medical, dental and vision insurance, short‑term and long‑term disability, a 401(k), and life insurance.

Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, or partners in any form. Numotion is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.