Director of Sales Operations

Clean Harbors; Norwell (MA); On-site; USD 82,000 - 230,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities and internal-prom

Health, Dental and Life Insurance

401k and tuition reimbursement

Job summary

Clean Harbors is seeking a Director of Sales Operations to lead enterprise data governance, optimize CRM integrity, and design analytics for sales compensation. The role drives alignment between sales performance, data quality, and incentive structures to support revenue and margin goals.

The candidate will own customer master data governance, partner with MIS/IT, and oversee standardized processes across CRM, analytics, and data governance with a focus on delivering measurable business value.

Qualifications

• Bachelor's degree in business, finance, analytics or related field.
• 7+ years in Sales Operations/Analytics with leadership responsibility.
• Expertise in CRM systems, sales analytics and process governance.
• Experience with sales compensation design, modeling and analytics.

Responsibilities

• Own enterprise customer master data strategy and governance model.
• Establish data standards, stewardship, and quality controls.
• Ensure CRM data integrity across pipeline, account planning, and reporting.
• Lead governance of sales incentive compensation plans.
• Align compensation to growth, margin, and retention objectives.
• Drive standardized account creation processes and data quality initiatives.
• Lead cross-functional alignment across Sales Operations pillars.

Skills

CRM systems

Sales analytics

Process governance

Cross-functional leadership

KPI development

Data governance

Data quality management

Education

Bachelor's degree in Business/Finance/Analytics

Tools

CRM platforms

Data governance tools

Job description

Director of Sales Operations

will lead enterprise data governance strategy, drive sales effectiveness through scalable processes and compensation plans, advanced analytics, and disciplined execution. This role is accountable for customer master data governance, CRM integrity, and sales compensation design and analytics, ensuring alignment between sales performance, data quality, and incentive structures to achieve revenue and margin goals.

Clean Harbors (NYSE: CLH) is North America's leading provider of environmental and industrial services. The Company serves a diverse customer base, including a majority of Fortune 500 companies. Its customer base spans a number of industries, including chemical, energy and manufacturing, as well as numerous government agencies.

Through its Safety-Kleen subsidiary, Clean Harbors also is North America's largest re-refiner and recycler of used oil and a leading provider of parts washers and environmental services to commercial, industrial and automotive customers.

Founded in 1980 and based in Massachusetts, Clean Harbors operates in the United States, Canada, Mexico, Puerto Rico and India. For more information, visit www.cleanharbors.com.

Benefits

• Competitive annual salary
• Opportunities for growth, development and internal promotion
• Health, Dental and Life Insurance
• 401k, tuition reimbursement, and paid time off
• Company paid certifications, licenses and training

RESPONSIBILITIES

• Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times.

Customer Master Data Governance (Priority Focus)

• Own enterprise customer master data strategy and governance model.
• Establish data standards, stewardship, and quality controls.
• Ensure CRM data integrity across pipeline, account planning, and reporting.
• Partner with MIS/IT to enhance data architecture.

Sales Compensation Strategy & Analytics (Priority Focus)

• Lead governance of sales incentive compensation plans.
• Align compensation to growth, margin, and retention objectives.
• Deliver monthly/quarterly analytics on plan effectiveness, ROI, and pay-for-performance.
• Partner with Finance and HR on plan modeling, reporting, and compliance.

CRM & Process Governance (Priority Focus)

• Establish and enforce standardized account creation processes, including:
• Defined business rules for customer setup (naming conventions, required fields, hierarchy structures).
• Formalized SOPs for account creation, updates, and deduplication.
• Controlled workflow approvals to ensure data accuracy at point of entry.
• Drive customer master data integrity as a foundational enabler of sales performance, ensuring:
• High-quality, complete, and standardized customer records across all systems.
• Accurate customer hierarchies to support reporting, segmentation, and account ownership.
• Elimination of duplicates and data fragmentation that impact pipeline visibility and analytics.
• Implement ongoing data governance controls and monitoring, including:
• Data quality KPIs, audit routines, and stewardship accountability
• Alignment of CRM data with downstream systems (Finance, Billing, Reporting).
• Continuous improvement of data processes to support analytics, compensation, and decision-making.

Leadership & Cross-Functional Alignment

• Lead cross functionally to ensure success across Sales Operations core pillars CRM, analytics, data governance and compensation.
• Partner with Sales, Finance, HR, and MIS to align strategy and execution.
• Influence stakeholders across multiple business units.
• May be assigned additional duties not listed above based on business needs.

QUALIFICATIONS

• Bachelor's degree (Business, Finance, Analytics, or related field preferred).
• 7+ years of Sales Operations / Analytics experience with leadership responsibility.
• Expertise in CRM systems, sales analytics, and process governance.
• Sales Operations Strategy & Execution.
• Customer Master Data Governance & Data Quality Management.
• Sales Compensation Design, Modeling & Analytics.
• KPI Development & Performance Reporting.
• CRM Optimization & Process Standardization.
• Financial & ROI Analysis.
• Cross-Functional Leadership & Influence.
• Ability to travel 10%.

40-years of sustainability in action.

At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.

Clean Harbors is an equal opportunity employer.

Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail] or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company.

Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.

Job Schedule: Full time

Regular or Temporary: Regular

Job Function: Sales & Accounts

Locations: 42 Longwater Drive

Pay Range: 82000.00 - 230347.00 Annually