Director of Rooms

Hotel Paso Del Norte, a Marriott Autograph Collection Hotel; El Paso (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Paid vacation

401(k)

Employee assistance program

Career growth opportunities

Hotel discounts

Life insurance

Flexible spending account

Exclusive discounts

Job summary

Hotel Equities in El Paso, TX, seeks an experienced Rooms Division leader to oversee Front Office, Housekeeping, and Concierge operations, ensuring exceptional service and guest satisfaction. You will set department targets and monitor performance against budgets.

Responsibilities include recruiting, training, and developing the Room Division team, driving revenue through efficient operations, maintaining asset security, and supporting the GM with strategic initiatives.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Previous hotel or hospitality experience at a supervisory level.
• Strong communication, organizational, and problem-solving skills.
• Ability to analyze information and make sound operational decisions.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Oversees Front Office, Housekeeping, Concierge, and related operations.
• Monitors guest satisfaction scores and drives continuous improvement.
• Sets department targets and budgets; collaborates with finance on plans.
• Recruits, trains, and develops the Room Division team; succession planning.
• Supports GM with marketing, sales, and operational initiatives.
• Ensures asset security and regulatory compliance; maintains safety.
• Maintains communication and relationships with guests, vendors, and staff.

Skills

Leadership

Communication

Problem-solving

Operational decision-making

Team development

Education

High school diploma

Bachelor's degree preferred

Tools

PMS

Hotel reporting systems

Microsoft Office

Job description

This position is responsible for overseeing all day to day Rooms Division operations to deliver an excellent service experience while evaluating guest satisfaction and setting department targets and objectives.

Essential Job Duties and Responsibilities:

The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:

• Supervises rooms division operations to include Front Office, Housekeeping, Concierge, and Hospitality departments.
• Ensures the efficient and effective operation of the Housekeeping and Front Office departments.
• Ensures the guest satisfaction levels and monitor guest service scores, comments, and social interactions to provide continuous improvement.
• Set expectations, targets and objectives.
• Generates projected revenue levels while operating department(s) within budgets.
• Participates in the development of short term and long term financial and operational plans for the hotel.
• Establishes and maintains an appropriate level of community involvement.
• Ensures security and safety for the hotel’s assets.
• Remains current on business trends and local activities.
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
• Recruit, manage, train and develop the Room Division team.
• Contribute to succession planning within the hotel and company.
• Ensures proper handling of guest complaints.
• Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence.
• Maintains compliance with all local, state and federal laws and regulations.
• Ensures Hotel policies and procedures are adhered to.
• Assists General Manager with the execution of marketing, sales, and operational activities,
• All other duties as assigned by management

Qualifications & Requirements

• High school diploma or equivalent required; bachelor's degree preferred for director-level roles.
• Previous hotel or hospitality experience appropriate to the position.
• Previous supervisory or leadership experience preferred for management roles.
• Strong communication, organizational, and problem-solving skills.
• Ability to analyze information and make sound operational decisions.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

What We're Looking For

• An authentic leader who inspires, develops, and empowers teams.
• A strategic thinker with a strong operational and financial mindset.
• A service-focused professional who leads by example.
• Someone who demonstrates integrity, accountability, and sound judgment.

Physical Requirements

This position requires the ability to:

• Stand, walk, bend, reach, and move throughout the hotel as needed.
• Use computers, tablets, phones, and standard office equipment for extended periods.
• Occasionally lift or carry supplies and equipment up to 25 pounds.
• Travel throughout the property and occasionally off-site for meetings and business needs.

Experience with the following is preferred:

• Property Management Systems (PMS)
• Hotel reporting and operating platforms
• Microsoft Office Suite
• Department-specific systems and applications

Amazing Benefits At A Glance

• Team-Driven and Values-Based Culture
• Paid Vacation, Sick Time & Holidays
• 401(k) Retirement Plan
• Employee Assistance Program
• Career Growth Opportunities & Leadership Development Programs
• Reduced Hotel Rates Throughout Our Portfolio
• Employee Referral Program
• Life Insurance
• Flexible Spending Account (FSA)
• Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

Why Hotel Equities?

At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners.

Whether you're beginning your hospitality career or bringing years of industry experience, you'll find opportunities to grow your career with one of the hospitality industry's most respected management companies.

Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may evolve based on business needs.

Relocation

Relocation assistance available for the right candidate. Local candidates encouraged to apply.